Review summary

Prime Property Management is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about communication and expensive.

Based on reviews, created with AI

See what reviewers are saying

Jessica Gibson was very quick and…

Jessica Gibson was very quick and efficient, good work.

…Kelsey Park Mansion Project managed by Leigh Parker

Leigh Parker has been handling a number of interlinked projects for Kelsy Park Mansion. Her management of the contractors and process has been very efficient and effective including overcoming problems. She has been prompt and responsive and communicated clearly and in a timely manner. Excellent work all round

I recently reached out for assistance…

I recently reached out for assistance with a fob replacement, and Emily Forbes picked up my enquiry. She was quick to respond, professional throughout, and made the process clear and smooth. I truly felt heard and well taken care of. Thank you!

Management pack experience

I received my management pack quickly and comprehensively. Jessica Gibson was a great help.

Company details

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All reviews

999 total • Write a review

Showing 701 - 710 of 995 reviews
BY
5 out of 5 stars

Once again a great experience with…

Once again a great experience with prime. I spoke with Michelle again and I knew my problem would be handled correctly, this was quickly passed over to my manager, Abigail who assisted in the matter quickly and efficiently. Thanks team.

Date of experience: June 18, 2023

WS
5 out of 5 stars

Problem resolved

I had a longstanding complicated accounts issue and today have been in contact with Kutenda Bere in the accounts team who within five minutes had the problem resolved satisfactorily. Many thanks

Date of experience: June 15, 2023

S

Sam

US

5 out of 5 stars

Service excellent

We are in the process of selling our flat and the service provided by our building manager Hannah has been exceptional.

Date of experience: June 14, 2023

MT
5 out of 5 stars

Excellent experience with…

I had an excellent experience with Prime Property Management. Recently I have made account query and dealt with Kutenda Bere, who was very professional, and answered my questions swiftly in a clearer way. In fact, Kutenda is a star who has always been efficient, helpful and provide super service!

Date of experience: June 14, 2023

M
5 out of 5 stars

I have been dealing with Kutenda Bere…

I have been dealing with Kutenda Bere who i found to be very helpful and knowledgeable Marcus Jays Questor Properties

Date of experience: June 13, 2023

D
5 out of 5 stars

Thank you Abigail

Thank you Abigail, Michelle and Emily for helping me with a very major query!

Date of experience: June 9, 2023

HC
5 out of 5 stars

I had an issue yesterday where the…

I had an issue yesterday where the parking bollard was stuck up and I couldn’t get my car out. Spoke to Liam Butcher and he quickly got into it-engineer came and although he couldn’t fix it on the spot he left it down so I could get out 10/10 Liam and thank you for your quick response and regular updates 😊

Date of experience: June 6, 2023

c
5 out of 5 stars

Pleasant and efficient

Tierney has recently been appointed our Property Manager and we have had a noticeable improvement in service. She is always very efficient and professional and gets things promptly sorted.

Date of experience: June 3, 2023

c
5 out of 5 stars

A thank you to Amy-Rose for her prompt…

A thank you to Amy-Rose for her prompt professional reply to my request. Great customer service, much appreciated.

Date of experience: June 1, 2023

O
5 out of 5 stars

Big thanks to Fergus Dalton.

Would like to say a big thanks to Fergus Dalton at the Herts Office for all of their help. Fergus is always quick to respond, professional and very informative/helpful with any queries that we may have.

Date of experience: May 19, 2023

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