Jessica Gibson was very quick and…
Jessica Gibson was very quick and efficient, good work.
4.8
Excellent
999 reviews
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Review summary
Prime Property Management is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about communication and expensive.
✨
Based on reviews, created with AISee what reviewers are saying
…Kelsey Park Mansion Project managed by Leigh Parker
Leigh Parker has been handling a number of interlinked projects for Kelsy Park Mansion. Her management of the contractors and process has been very efficient and effective including overcoming problems. She has been prompt and responsive and communicated clearly and in a timely manner. Excellent work all round
I recently reached out for assistance…
I recently reached out for assistance with a fob replacement, and Emily Forbes picked up my enquiry. She was quick to respond, professional throughout, and made the process clear and smooth. I truly felt heard and well taken care of. Thank you!
Management pack experience
I received my management pack quickly and comprehensively. Jessica Gibson was a great help.
Company details
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Website
primepm.co.uk
All reviews
999 total • Write a review
Showing 51 - 60 of 995 reviews
LM
Efficient and Co-operative
I found Bow Burden of Prime to be incredibly helpful and efficient.
Date of experience: May 27, 2025
JS
John S
US
Prime attain our RTM from Eagerstates Ltd.
Thanks to the tremendous work of Molly and Jade in conducting our RTM against Eagerstates Ltd. (by no means a straightforward task) we have now finally won the battle and Prime will take over management of our site in June. Excellent work ladies, many thanks.
Date of experience: May 27, 2025
tm
Issues dealt with!
I have recently notified Prime Property of couple of issues and each time Becca Smith has responded quickly and resolved the issues. Very efficient and professional service, really appreciated, thank you.
Date of experience: May 25, 2025
J
After having been disappointed…
After having been disappointed initially with the service we received, since Fiona Minnett has taken over our account, the service levels have improved a lot and we are starting to see issues being resolved. there is still plenty to do!! Thanks Fiona.
Date of experience: May 24, 2025
CP
Real people providing proper responses
Prompt response from Bow Burden when dealing with a sale for my client which helps keep the transaction moving along. We deal with lots of companies and it's refreshing to find a company that responds and has real people you can actually speak to.
Date of experience: May 23, 2025
SB
Sarah B
US
Devastating, appalling experience with Prime - PLEASE BE AWARE
Devastating, appalling experience with Prime - I don’t want anyone to go through what we currently are. PLEASE BE AWARE if they manage your building!! On the 31st April they did a “bike audit” within our block and we had absolutely no communication about it. Afterwards we found a tiny sign (in a part of the building we don’t use!) indicating that if you don’t have a red tag on your bike it will be removed. Our bikes were locked up in the correct place and on a bike rack. They cut through our locks (a huge amount of destroyed locks are still on the garage floor!!!) and left some wheels hanging on the rack. They took the bikes that were in the correct place and left all the bikes that were under the stairs and simply just stacked on top of each other. It doesn’t make any sense!!! The communication from the start with prime and ongoing has been lie after lie. Miscommunication and further lies. We eventually got our bikes back nearly two weeks later and I was absolutely devastated to find my bike in particular has been badly damaged (the whole of the paintwork has been stripped in places following poor handling). This bike holds high sentimental value and to say I am upset is an understatement. I have sent them images showing the damage to my bike. They requested pre removal images from the waste removal company and even though it’s a poor image can see clear damage has taken place. They have taken zero responsibility for this, they didn’t send adequate communication to our letting agents or our contacts for what goes on in the building and simply said “we contacted your landlord”. Our landlord doesn’t even live in the county and all information needs to go through our agents and property managers which they have the contact for. They lied and said they didn’t. None of them were contacted. Our contact manager asked for the complaints procedure over a week ago and has heard nothing. The treatment we have received from them has been utterly appalling. Many people in the building have been affected - there were a family crying after discovering all of their bikes had been taken. It’s been a shameful process. They do not care about the individuals living in the building and there are many issues that actually need addressing in the block such as the broken main front door that is continually open to the public that they choose to ignore. Please be aware and keep note of your correspondence with them - we are having to escalate this and seek legal advice. * Update 27/05/25 I see that your response below doesn't take any accountability for the damage that was done to my bike or the fact that Prime specifically said to me (in emails) that if it is discovered that the damage happened to my bike whilst in your hands they would cover the costs of the damage to my bike. Evidence has been provided and Prime has backtracked on their promise. Yet again. Clearly, there wasn't a proper audit of the contacts because Prime has both our letting agents and property manager's details, and neither was contacted. Prime only contacted our landlord who is overseas. Many other residents are also going through this so again it is clear proper communication was not applied to this situation. Regardless of this Prime said they would cover the damage to my bike if they found it had happened during this process and now they have backtracked. You have changed the narrative to protect yourselves and have absolutely no regard for the individuals living in the building. Thankfully we have all the emails and we will not allow Prime to gaslight us. We have made a complaint and are going through the complaints procedure. Today we received a reply from one of the individuals that we spoke to at the very beginning of this which is obviously bizarre but not surprising... We have replied to say we expect a neutral party (the head of the complaints department) to investigate this for obvious reasons. It ridiculous. Your reply is generic and I can see it's been used before in a similar way. And the irony of this is that you mentioned it was the unused bikes that were causing the problem and would be removed... you didn't touch the used bikes that are just on the ground and under the stairs. Instead you took the bikes that were being actively used and locked away in the correct place. We expect to be compensated for the damage to my bike and failing to do so will result is us taking legal action.
Date of experience: May 22, 2025
S
Shane
US
Proactive, responsive & showing an interest
My site has recently transferred to Prime. Our property manager, Jodie, and her colleague, Liam, have both been great in onboarding us during a busy period. They've both attended site, supported with drafting the budget & issuing service charge demands, and been proactive in managing the site.
Date of experience: May 22, 2025
RC
Just wanted to thatnk Becca Smith for…
Just wanted to thatnk Becca Smith for her prompt and very helpful reply to my recent query - not just the usual standard form of words. Becca also went beyond in passing on another query for which I now have a satisfactory response. All much appreciated.
Date of experience: May 22, 2025
MF
Jodie Williamson Prime Property
Jodie Williamson, Junior Property Manager, efficiently and speedily dealt with an aerial replacement issue in my flat. Communication was superb . I have confidence in her skills and abilities to do her job to a high professional level. Many thanks
Date of experience: May 22, 2025
MB
As a resident of a property managed by…
As a resident of a property managed by Prime, I had an emergency request which involved some lost security fobs. These were vital for me to gain access into the grounds of my own property. After contacting Prime ASAP to notify them of my issue, Amey-Rose swiftly acknowledged the importance of an emergency replace and to the task into her own hands. Within no time I had received new security foband a spare incase I unfortunately have this problem again. Would like to thank Amy-Rose for her speedy response to get the new security fobs out to me.
Date of experience: May 21, 2025
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