Jessica Gibson was very quick andβ¦
Jessica Gibson was very quick and efficient, good work.
4.8
Excellent
999 reviews
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Review summary
Prime Property Management is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about communication and expensive.
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Based on reviews, created with AISee what reviewers are saying
β¦Kelsey Park Mansion Project managed by Leigh Parker
Leigh Parker has been handling a number of interlinked projects for Kelsy Park Mansion. Her management of the contractors and process has been very efficient and effective including overcoming problems. She has been prompt and responsive and communicated clearly and in a timely manner. Excellent work all round
I recently reached out for assistanceβ¦
I recently reached out for assistance with a fob replacement, and Emily Forbes picked up my enquiry. She was quick to respond, professional throughout, and made the process clear and smooth. I truly felt heard and well taken care of. Thank you!
Management pack experience
I received my management pack quickly and comprehensively. Jessica Gibson was a great help.
Company details
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Website
primepm.co.uk
All reviews
999 total β’ Write a review
Showing 41 - 50 of 995 reviews
A
Ongoing Issues with Missing Deliveries at Flanders Court, Watford
We would like to raise an urgent concern regarding the increasing number of missing deliveries in our building, particularly at Flanders Court in Watford. This is not an isolated issue, it has happened to us personally on four separate occasions, even while we were at home at the time of delivery. Despite multiple CCTV cameras being installed throughout the building, it appears that management has not taken the necessary steps to review footage or conduct any internal investigation. The lack of action and communication from management is deeply disappointing. Although a police report has been filed, the police have indicated that they will not intervene, advising instead that we contact the courier companies directly. This leaves us with little protection or support, and raises serious concerns about the security and accountability within the building. We ask what can be done next? Is this truly the extent of the measures in place to protect residents and their property?
Date of experience: June 4, 2025
SH
Conveyancing
Prime made the conveyancing process on the sale of my flat straightforward. Responses were speedy and detailed. Thanks Bow!
Date of experience: June 3, 2025
Ca
Excellent Customer Service from Becca Smith!
As Landlords of an Exchange Apartment in Connnections and recent tenancy change after many years, we had questions regards parking permits, communal entrance/post box keys, bin access, etc. All expertly answered by Becca in a timely and professional manner. Very approachable and pleasant to deal with!
Date of experience: June 2, 2025
JM
I recieved great service with quickβ¦
I recieved great service with quick responses
Date of experience: June 1, 2025
Si
Our property manager Fiona Minnet isβ¦
Our property manager Fiona Minnet is great . She is responsive and efficient whilst also being friendly and helpful. She is a real asset to Prime.
Date of experience: May 30, 2025
Nd
Becca Smith -- professional and proactive
Becca Smith has been acting very diligently and with a high level of professionalism in communicating with leaseholders/residents in our block, and has a very good manner in the way she conducts business. Well done! Good to see someone going over and beyond her call of duty.
Date of experience: May 30, 2025
VF
Five star Tierney
Tierney Elkins has been great in assisting the residents of my development. Tierney responds in a timely manner and always provides solutions and suggested pathways to solving problems. A five star performance, thank you Tierney.
Date of experience: May 29, 2025
RC
Great customer service from Karis
We recently got issued a Penalty Charge Notice for not registering a vehicle in time and expected to have to jump through hoops and wait ages to perhaps get it cancelled. Karis picked up my query immediately and took care of the issue swiftly and professionally. It's rare these days not to have to chase for basic responses and updates, so we really appreciated Karis's initiative and efficiency: thank you!
Date of experience: May 28, 2025
AS
Much improved!
After a rather mixed experience in 2024, I recently asked for some new keys to be made. Amy-Rose was very attentive, replying the same day and getting the keys sent out the day after. I have to say that this has changed my whole impression of Prime which is why I am giving them and her five stars.
Date of experience: May 28, 2025
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