Review summary

Prime Property Management is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about communication and expensive.

Based on reviews, created with AI

See what reviewers are saying

Jessica Gibson was very quick and…

Jessica Gibson was very quick and efficient, good work.

…Kelsey Park Mansion Project managed by Leigh Parker

Leigh Parker has been handling a number of interlinked projects for Kelsy Park Mansion. Her management of the contractors and process has been very efficient and effective including overcoming problems. She has been prompt and responsive and communicated clearly and in a timely manner. Excellent work all round

I recently reached out for assistance…

I recently reached out for assistance with a fob replacement, and Emily Forbes picked up my enquiry. She was quick to respond, professional throughout, and made the process clear and smooth. I truly felt heard and well taken care of. Thank you!

Management pack experience

I received my management pack quickly and comprehensively. Jessica Gibson was a great help.

Company details

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All reviews

999 total • Write a review

Showing 121 - 130 of 995 reviews
AK
5 out of 5 stars

Jorja McDonald handles all my queries…

Jorja McDonald handles all my queries very efficiently. Well done Jorja!

Date of experience: March 18, 2025

A
5 out of 5 stars

Rosie Glen, Property Manager

Rosie Glen and Prime PM have always given a professional and comprehensive service, regularly updating on project works and resolving any issues promptly and effectively. She is pro-active, experienced and has a friendly manner - an excellent property manager!

Date of experience: March 16, 2025

JL
4 out of 5 stars

Garage fob key

I ordered a garage fob key which took 3 weeks to arrive. Tia chased the third party producing the item which then luckily turned up within days so I was very pleased with her assistance :-)

Date of experience: March 15, 2025

MC
5 out of 5 stars

Been a pleasure working with Tierney…

Been a pleasure working with Tierney Elkins at Prime and she is very helpful and has a cheerful personality. Any queries I have asked has been answered quickly. Excellent service.

Date of experience: March 13, 2025

AN
5 out of 5 stars

Professional and helpful

I have dealt with Anna Nicolaou from legal department about an alternation enquiry. Anna was very responsive, informative and helpful in every step of the way. 5/5

Date of experience: March 12, 2025

VC
5 out of 5 stars

Prime Property Services are stand-out!

In 2023, Prime took on management of our building as part of us Leaseholders forming an RTM. It's been an absolute pleasure to deal with Prime since day 1 (including through setting up the RTM and transfer from a previous horrendous property management service). Natasha has been looking after us for the last year or so and is always thoughtful, practical and helpful in resolving the various things we've needed to manage our building.

Date of experience: March 12, 2025

GR
5 out of 5 stars

Super helpful

Anita was super helpful on fulfilling a leaseholder request regarding our communal entry system. Thank you Anita!

Date of experience: March 12, 2025

MA
5 out of 5 stars

Professional and Efficient

I was very lucky to have Stacey Hope dealing with my file. I found her to be professional and efficient in all matters and excellent in all communications.

Date of experience: March 11, 2025

C
5 out of 5 stars

I deal with Tierney Elkins at Prime

I deal with Tierney Elkins at Prime. She is absolutely amazing. Everytime I talk with her she is kind and understanding. As I am disabled, if something goes wrong, she is quick to get it fixed as fast as possible. I have had nothing but a great service

Date of experience: March 11, 2025

EC
5 out of 5 stars

The team kept us updated and sent a lot…

The team kept us updated and sent a lot of information about the works If I had any questions they were very quick to respond

Date of experience: March 10, 2025

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