Jessica Gibson was very quick and…
Jessica Gibson was very quick and efficient, good work.
4.8
Excellent
999 reviews
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Review summary
Prime Property Management is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about communication and expensive.
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Based on reviews, created with AISee what reviewers are saying
…Kelsey Park Mansion Project managed by Leigh Parker
Leigh Parker has been handling a number of interlinked projects for Kelsy Park Mansion. Her management of the contractors and process has been very efficient and effective including overcoming problems. She has been prompt and responsive and communicated clearly and in a timely manner. Excellent work all round
I recently reached out for assistance…
I recently reached out for assistance with a fob replacement, and Emily Forbes picked up my enquiry. She was quick to respond, professional throughout, and made the process clear and smooth. I truly felt heard and well taken care of. Thank you!
Management pack experience
I received my management pack quickly and comprehensively. Jessica Gibson was a great help.
Company details
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Website
primepm.co.uk
All reviews
999 total • Write a review
Showing 111 - 120 of 995 reviews
MF
New Key
Hi, I contacted Anita at Prime Property Man. as regards an issue with a replacement Key, which l required quite urgently, it was nice to deal with Her & resolve the issue with the new key , it was also very quickly dealt with & I now have the key, thanks for that , regards John
Date of experience: March 26, 2025
K
Kat
US
I first reported leaky roof in Oct 23
I first reported leaky roof in Oct 23, by April 24 I had no progress so decided to become one of the Directors of the block in order to try and expedite the repair as the dirty water coming in was making my kitchen unusable. As one of 3 directors I involved myself with getting competitive quotes for budgeting purposes and to find an operative. Action was still slow but by Autumn 24 they were ready to appoint a roofer with a timescale around December 24. The chosen roofer couldn't do until March 25 so a more expensive one was appointed by Prime. Nevertheless work didn't start until Feb 25, a period when I had told Prime I would be absent. Scaffolding went up which is a little bit of a security concern for a householder who is absent. Nevertheless the roof work was done and appears to be a very neat job. I was informed by a friend that pigeons had got into my flat during my time away and it turned out the roofers had opened a high window from the outside and left it open. This was quite distressing from my position overseas not being able to do anything about it. Prime did sort out someone to return and close it but by then the pigeons had been there a few days and made a mess. Prime also arranged for a cleaner to come, and a pest controller. So to recap, very slow progress getting a repair which made kitchen unusable for over a year. To be fair, the roof is very difficult to access so it needed time to arrange scaffolding and permits but I felt it should have been 6 months max. Dealt with at least 3 different people at Prime during this time so I can't pinpoint who was efficient or who was not hence the mid review. Certainly action was taken fast to resolve the pigeon situation. The roofing work itself seems to be very good visually and no water has come in since. Very unhappy to have scaffold while absent though, and very unhappy to have pigeon mess indoors.
Date of experience: March 25, 2025
I
Ian
US
Rosie Glen and Out of Hours Service
Dealt with Rosie Glen as part of Prime's out of hours service to do with a water leak. She was excellent in all respects. She listened to what I had to say, took really sensible actions, and communicated back what was happening. And she communicated further after the weekend. if only our Property Manager would communicate this fully.
Date of experience: March 24, 2025
AA
ANITA was a great help when I urgently…
ANITA was a great help when I urgently needed a replacement gate fob. Good communication and she dealt with it speedily and followed it up with phone calls.
Date of experience: March 24, 2025
Ta
Management on Point
As renters we're used to a bit of a queue when requesting support, but with Prime PM we've been positively surprised with how responsive and helpful they have been. On average we receive a response from the manager within the hour, and have had all requests satisfied promptly. Even whilst on vacation, the manager has been quickly accessible. The buildings and grounds are in great condition and well landscaped. It is a great place to live!
Date of experience: March 23, 2025
EC
Rapid response
I had to call emergency engineers for the gas boiler. Unfortunately they got issued with parking tickets. I contacted PPM and explained the situation. Got a rapid response from Anita who resolved the issue.. no dramas. Thank-you Anita.
Date of experience: March 21, 2025
GS
Problems with My Blockman- great help
I was having problems with getting documents on My Blockman information management and payment system. Emily Forbes was very helpful. She understood the problem immediately and sent an explanation to help and even a little video! The video made it very easy to find what I needed. Thanks so much.
Date of experience: March 20, 2025
NK
I’ve had the pleasure of working with…
I’ve had the pleasure of working with Anita Sloan on a number of things, and I can honestly say that their level of professionalism, organization, and efficiency has exceeded all expectations. No matter how big or small the matter, they always make it a priority to address concerns promptly, providing clear solutions and updates at every stage.
Date of experience: March 19, 2025
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