Jessica Gibson was very quick and…
Jessica Gibson was very quick and efficient, good work.
4.8
Excellent
999 reviews
5-star
4-star
3-star
2-star
1-star
💬Hasn't replied to negative reviews
📋
Companies on CrowdTrust can't offer incentives or pay to hide any reviews.
Review summary
Prime Property Management is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about communication and expensive.
✨
Based on reviews, created with AISee what reviewers are saying
…Kelsey Park Mansion Project managed by Leigh Parker
Leigh Parker has been handling a number of interlinked projects for Kelsy Park Mansion. Her management of the contractors and process has been very efficient and effective including overcoming problems. She has been prompt and responsive and communicated clearly and in a timely manner. Excellent work all round
I recently reached out for assistance…
I recently reached out for assistance with a fob replacement, and Emily Forbes picked up my enquiry. She was quick to respond, professional throughout, and made the process clear and smooth. I truly felt heard and well taken care of. Thank you!
Management pack experience
I received my management pack quickly and comprehensively. Jessica Gibson was a great help.
Company details
Information provided by various external sources
No description available yet.
Contact info
🌐
Website
primepm.co.uk
All reviews
999 total • Write a review
Showing 101 - 110 of 995 reviews
AB
Adam B
US
Declining Service and Unethical Practices
I am the director of a residents’ management company that was a client of Prime Property Management for seven years. While we initially had a positive experience with the company, recent developments left us deeply frustrated and disillusioned. Over the last two years, the quality of service has deteriorated significantly. Emails now regularly go unanswered, and tasks are often left incomplete or overlooked. One particularly concerning example involved fireproofing work that was required in our building’s basement. Despite waiting over a year and following up many times with two different property managers, we never received a quote or any explanation for the delay. This lack of responsiveness and attention to detail seems to coincide with the company’s transition to a four-day working week in 2023. Additionally, we encountered unapproved charges, with funds withdrawn from our account without prior notice or authorisation. Upon questioning these charges, we were presented with a new contract that included substantial additional fees hidden in the appendix, increasing their overall fees by over 30%. The start date for this contract had been backdated, and although we refused to sign it, we were told the terms were still in effect. The Managing Director, Stephen Wiles, defended this practice, stating that it was within their rights, and denied our request to terminate before the next renewal date. Furthermore, they have a questionable approach to soliciting reviews on this site by offering incentives in the form of vouchers, which has resulted in the high volume of inflated reviews that reference specific individuals. This distorts the overall picture of the company’s service, making it difficult for prospective clients to get an accurate, unbiased assessment. There is now a stark disconnect between the reviews on this site and the actual service provided. Prime Property Management has lost its way and can no longer be recommended. Having now moved to another property management company, who are far more responsive, proactive, and transparent, I am very relieved to no longer have to deal with Prime Property Management.
Date of experience: April 6, 2025
MP
What a Difference!!👍🏻
Today I had the pleasure of dealing with Tierney, Brooke and Genevieve. And I can honestly say that these girls, with their professionalism and positive attitude,are an absolute credit to the company. Well done 🙏🏼 As a long term resident of a Prime managed site for over 5 years. During that time I have seen some positive aspects of having a centralised management company…. but ,unfortunately, also witnessed many failings and frustrations in the past when dealing with Prime and residents concerns. I.e…. Indifferent attitudes when dealing with some previous staff. And mostly their choice of external parking contractors, with their Harassment and illegal ticketing !! But it finally seems like Prime have found a team that really cares. Keep up the good work and give these Three the credit they truly deserve.
Date of experience: April 5, 2025
VF
Polite and proactive
We switched to Prime (from a larger more expensive agent); we are happy with the overall value Prime provide and with their responsiveness. I recently requested a replacement key for communal areas, and it was posted to me very quickly by Emily F; she was really polite and proactive.
Date of experience: April 4, 2025
SH
friendly helpful great comms
Emily F and her colleagues have been very helpful. very good comms and friendly. They keep you updated every step. Very pro active with results.
Date of experience: April 4, 2025
LB
excellent response
I sent a message to Fiona Minett regarding my neighbour's messy front garden and it was dealt with straight away. So pleased! thanks Fiona
Date of experience: April 1, 2025
KB
I had an excellent experience with the…
I had an excellent experience with the customer service provided by Emily at Prime Property Management. She was incredibly professional, quick, and efficient, making the entire process smooth and stress-free. Her guidance through every step was clear and helpful, ensuring I fully understood everything. I truly appreciate her outstanding support and dedication to great customer service. Highly recommended!
Date of experience: March 27, 2025
D
Daisy
US
Anita = Amazing!
I ordered some fobs on behalf of a client and Anita was absolutely amazing. So efficient and a pleasure to liaise with. This was the most positive experience I have had dealing with a Block Management company and I have been in the industry for over 10 years. Thank you Anita, an absolute credit to the company.
Date of experience: March 26, 2025
The CrowdTrust Experience⭐
We're open to all
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
We champion verified reviews
Companies can ask for reviews via automatic invitations. Labeled Verified, they're about genuine experiences.
We fight fake reviews
We use automated software and a dedicated team to detect and remove fake reviews. We take action against anyone who tries to manipulate reviews on our platform.
We show the latest reviews
Reviews are displayed chronologically with the newest first, ensuring you always see the most recent customer experiences.
We encourage constructive feedback
We believe in honest, constructive feedback that helps both consumers make informed decisions and businesses improve their services.
We verify reviewers
We use various verification methods to ensure reviews come from real people with genuine experiences, not bots or fake accounts.
We advocate against bias
We work to ensure our platform remains neutral and unbiased, giving equal opportunity for all genuine reviews to be seen and heard.