Jessica Gibson was very quick andβ¦
Jessica Gibson was very quick and efficient, good work.
4.8
Excellent
999 reviews
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Review summary
Prime Property Management is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about communication and expensive.
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Based on reviews, created with AISee what reviewers are saying
β¦Kelsey Park Mansion Project managed by Leigh Parker
Leigh Parker has been handling a number of interlinked projects for Kelsy Park Mansion. Her management of the contractors and process has been very efficient and effective including overcoming problems. She has been prompt and responsive and communicated clearly and in a timely manner. Excellent work all round
I recently reached out for assistanceβ¦
I recently reached out for assistance with a fob replacement, and Emily Forbes picked up my enquiry. She was quick to respond, professional throughout, and made the process clear and smooth. I truly felt heard and well taken care of. Thank you!
Management pack experience
I received my management pack quickly and comprehensively. Jessica Gibson was a great help.
Company details
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No description available yet.
Contact info
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Website
primepm.co.uk
All reviews
999 total β’ Write a review
Showing 91 - 100 of 995 reviews
J
J
US
Specialist key replacement response
This is based only on my interaction with Anita from the Administration department. My call was returned after I left a voicemail message requesting a replacement key for the front door. Anita took my order and swiftly dispatched the key in the post. I received the key the following day. Anita was patient on the phone and called back when the call dropped due to a poor signal. I also received an email checking if I had received the key. Thanks, Anita. J
Date of experience: April 16, 2025
AB
Adam B
US
Great for non resident landlords
I really appreciate Liam Butcher and Jodie Williamson's response time on an important issue. They were able to quickly and efficiently make necessary arrangements, making it simple to schedule maintenance. As a non-resident landlord, it's super important to me to trust and have clear, responsive, communication with my managing agents. PrimePM has done a great job, especially recently, with outreach such as their resident and company newsletters.
Date of experience: April 16, 2025
Iw
Icy wong
US
Many thanks to Kellan Elkins forβ¦
Many thanks to Kellan Elkins for promptly arranging the intercom replacement for our building, effectively resolving the security concerns! Great job! I cannot give 5 stars because Prime ordered the wrong size intercom.
Date of experience: April 16, 2025
JS
Going the extra mile
I had to call Prime at a weekend and although it was not directly a Prime issue, the agent on call, Grace Rogers, handled my issue with professionalism, expertise and curtesy. She went that extra mile to help, I was very impressed. My elderly parents who are the client always speak positively about Prime and how easy they are to communicate with, something I rarely find in my experience with property management companies Well done Prime, very impressed !
Date of experience: April 15, 2025
CH
Great service from Katy F
Katy Ferrell is our property manager and I have dealt with her several times in recent months on a number of issues. Katy always provides prompt responses and friendly and professional service. My dealings with Katy are smooth and leave me the impression Prime are a trustworthy and responsible company.
Date of experience: April 10, 2025
TA
Jacqueline Kabeya is the best.
Jacqueline Kabeya is our property manager, Iβm the owner of a flat in a building of 9 flats and sheβs awesome. Super reactive, organised, truth worthy, professional, itβs been a real plus to have her on board. 5 stars is a minimum for her service. Thank you Jacqueline.
Date of experience: April 10, 2025
MA
Karis was very swift to respond to myβ¦
Karis was very swift to respond to my request with a short and accurate answer. Thank you.
Date of experience: April 10, 2025
MM
Tierney is a brilliant manager
Tierney is a brilliant manager. She is responsive and deals with the inevitable situations that arise in a large residential block. Her turn around time is fast and she addresses the issues. To give some context. Prime property management took over the management of the block where I have a leasehold flat. The previous company Trinity Estates were shocking. They did little or nothing, spent as little money as they could get away with and increased Service Charges by 150% over ten years. They were ousted after leaseholders took action to get rid of them. Prime took over. The service charge went back to a level that would be equivalent to RPI inflation rates for the period. This more affordable/ reasonable service charge also took into account the hard work and investment Prime had to put in to make up for the years of neglect by Trinity. I repeat, Tierney and her team are 100% professional. Any groups of leaseholders looking to change management company should consider Prime.
Date of experience: April 7, 2025
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