10 months ago
I really appreciate how easy and pleasant Laura and Quinton made everything and the EWay app definitely helps simplify everything.
10 months ago
Very patient with an old lady who has never had to sell a house before
Premier Property Lawyers use an online system which is very useful and speeds up the paperwork. It is very clear what you need to do and is an effective communication tool. All went smoothly
Extremely poor at responding to emails or phone calls. Could never get hold of them and left voicemails that were rarely responded to in what is a relatively straightforward purchase I have received virtually no communication on completion date and would advise against using their service
the service was excellent: friendly efficient proffessional and always whit great attitude
My conveyancer did their best to remove stress from what is ultimately a very stressful process. It was sometimes difficult to get in touch with them but they updated me several times a day in the last few days of the process, which was very reassuring. The portal was easy to use and much more efficient than waiting for documents to be sent through the post.
What a joke! I haven't completed on my house sale yet but I can honestly say that my experience with Premier Properties so far has been my worst ever and I have bought/sold over 8 properties. My solicitor never answers my calls. I only spoke to her once. She answers my emails with 5 word sentences. It doesn't feel like she actually works for me and she definitely has zero experience in customer care. Avoid this company, they are amateurs, there is so much more that I could complain about. If I could give them zero out of 5 I would.
This was a stressful experience and I would highly recommend others finding a smaller company for conveyancing needs. There was an incredible amount of time wasted especially between the conveyancers even though they work for the same company! My sale dragged out for months and I was even advised to chase external agencies myself despite paying a considerable amount for a service. I would never recommend Premier Property Lawyers to anyone.
It's been over six months since Premier Property Lawyers took up this case and it's been frustrating and miserable throughout. I've spoken to my conveyancer once on the phone for my initial appointment and they've not answered or responded to any phone calls since. I've had more emails from other conveyancers in the office explaining why my conveyancer is unavailable than from mine. They spent three weeks sending a family member automatic emails every two days, asking for documents that had already been provided, meanwhile not responding to any calls or emails asking for those automatic emails to stop. Right now they're repeatedly asking the seller and their solicitors for details that have already been provided two months ago. I've tried to call and speak to a manager but the number provided puts you on hold for a few minutes before telling you everyone is busy and to leave a message so someone can get back to me. No one gets back to me. So here I am, left in the dark with only generic stalling emails and nothing even approximating a completion date, on a purchase with no chain that I was originally told should be sorted by the end of April at the latest. I'm short, avoid. I wish I'd checked out the reviews from the start.
Excellent service thankyou
So Far my experience has been very positive. Always a quick response to my email enquiries
Hassle free, transparent and responsive.
Excellent service very helpful and made it easy and stress free definitely recommend and will use in future.
From start to finish they went above & beyond. We can not thank them enough. Would highly recommend them to one & all.
Excellent service so far, very friendly and helpful.
Fantastic support and helpful guidance through the whole process so far. We used them back in 2018 and still provide a great service Aliyah Vali has been very helpful!
Friendly reliable service So polite throughout the whole process 5 stars rating
Kay was brilliant from start to finish and would highly recommend her. The process was seamless and the online portal I found brilliant for keeping myself in the loop at every stage. It keeps everything all in one place and easy to access.
Amazing service start to finish! Contact was effortless, kept us updated throughout. Recommend to anyone! 10/10. Thank you!!
Great experience made buying and selling easy. I dont normally write reviews, but was so pleased with the service. Will was great kept us upto date and always available to answer questions.He was always on top of everything and made things go smoothly. Would def recommend
Explaining everything clearly For my understanding Pleasant manner
Was a long process we ha some issue but finally resolved , only improvement that i will recommend is faster response, otherwise is perfect
Based on analysis of 45 reviews rated 1-2 stars for Premier Property Lawyers
“It the worst customer service I have ever received”
“Communication was terrible hardly ever answered emails and had to leave several voicemails before I was phoned back ,...”
“Lots of different people managing case and mistakes not being rectified without multiple chasing emails (still awaiti...”
“Due to the failure of PPL my young Daughter and I are homeless and PPL are withholding a significant amount of my sal...”
“Lots of different people managing case and mistakes not being rectified without multiple chasing emails (still awaiti...”
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Premier Property Lawyers is a conveyancing service provider that specializes in simplifying the process of moving home for individuals and families. The company offers personalized support through dedicated conveyancers who guide clients through each step of their property transactions. By utilizing innovative technology and a commitment to outstanding customer care, Premier Property Lawyers aims to reduce the stress associated with property moves. The firm operates on a straightforward pricing model, featuring fixed fees and a "No Sale, No Legal Fee" guarantee, ensuring that clients only pay for services rendered if their property transactions are successfully completed. Regulated by the Council of Licensed Conveyancers, Premier Property Lawyers is dedicated to maintaining high standards of service, catering primarily to homeowners looking for a reliable and efficient conveyancing solution.
Premier Property Lawyers receives overwhelmingly positive feedback, with many customers praising the excellent service and efficient processes. Reviewers highlight the helpfulness and professionalism of staff, particularly noting the ease of use of the eWay app for tracking progress. Many express satisfaction with the prompt communication and regular updates throughout their property transactions. However, some critical voices mention issues with the eWay system, citing server errors that hindered access to files, which detracted from their overall experience. A few customers express frustration, labeling their experiences as disappointing and questioning the firm's reputation. Despite these concerns, the majority of reviews reflect a high level of satisfaction with the service provided.
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