This is the first time that I have used a remote legal service through the Estate Agents to sell a property.
I found the ‘e-Way conveyancing made easy’ system to be easy to understand & navigate. All... See more
Stressful, had I realised that everything was on line I would of used a different conveyancer. Documents that were apparently posted never arrived. First 2 weeks they were constantly in touch, but then nothing for weeks, eway app wouldn't let me sign in .never again
eWay is the ideal platform for online property transactions
Our experience with Matthew Adcock was excellent. He responded to communication promptly and helped answer any questions that we had. The whole process was smooth and stress free. Have used PPL for both property purchase and sale now. The eWay system is well designed.
At the beginning of the process there was very little communication from conveyancer. We were asked for various info which we gave them. Repeated emails were sent to us requesting the same info over & over again. Some things were sent to them more than twice. Did they lose the documents? The day before completion I had yet another email asking for the same info. We found the whole process very stressful. We will definitely not recommend this company to anyone
Very happy with the service from Premier. I purchased an apartment, it was a complicated purchase due to various issues on the vendor's side which Premier tackled with utmost professionalism and dedication to achieve completion.
The majority of my case was handled by Thomas Schofield who was excellent, but he left the company and sadly I didn't get the opportunity to thank him for all his amazing hard work. The final stages were wrapped up equally professionally by Suzella Rahim. Highly recommend them both. Thank you both
We had loads of trouble with Premier Property Lawyers until Hayley Brockley took over our move and sale, she was wonderful if it hadn’t been for her we would have gone elsewhere Thank You Hayley we really appreciate your support
I asked to be recommended a lawyer and the process was felt to be untrustworthy and unreachable service. I tried many times calling this company from overseas and sent couple of emails to the sales person and this company. None of them got replied. The salesperson phone not reachable, never replied my call nor my email after I was asked persistently to pay £25 to open an account. I felt like I was obliged to pay so I paid. She was very friendly replying my email and even said reviewing a legal pack was free before I made the payment but disappeared after payment.
The process is this:
1. Someone emailed me with email conveyancingcentre.co.uk and I had to pay a fee to get my account opened.
2.The fee was paid to a company call Movewithus.
3.I wanted to validate so I google search the lawyer as I was introduced through an eway account via my email and the lady who picked up asked me to call a number and it goes to myhomemoveconveyancing
4.The firm name is premier property lawyers.
5. Altogether there are 4 different names to a solicitor
introduction
I am still finding my way to reach them. Basically after payment they don't bother their customer. I am like begging for their service!
I tried another way through getting a quote from them and I do get many follow up emails on the quotation. So basically they are good in marketing, but once you are in, they don't bother eventhough I have sent in many emails to #PremierPropertyLawyer. Being #CLC licensed I am not sure is this service level acceptable?
This company is amazing, very efficient, friendly with great customer service.
We can’t thank Katie Sumner enough for our not so smooth transaction process of our purchase from start to finish, she dealt with every little detail and very prompt when replying. She deserves a medal 🥇 dealing with our sellers solicitor, Katie you are a star!!
Hayley Blockley made the whole process very easy and pain free. Always answered questions quickly, chased the sellers consistently and got quick outcomes. Couldn't recommend anymore.
Chloe was excellent if I had a question or anything the response from Chloe was straight away, I have had no problems all is smooth and I'm sure and bumps to come will be sorted straight away by Chloe and the team
Claire was calm and efficient throughout the prolonged sale of our property. Her communication was always clear and her responses to our questions was always professional and pragmatic. The online portal was easy to navigate and understand allowing us to track progress remotely. Thanks Claire for all your help and support!!
I was a first time buyer with very little understanding of the process. Imran and the team responded to my queries in an efficient and helpful manner. The online system is useful for keeping track of all the documents and especially in been able to see the progression of the case. Thankyou for all your help, I would recommend the service.
Based on analysis of 45 reviews rated 1-2 stars for Premier Property Lawyers
Customer service16 mentions
“It the worst customer service I have ever received”
Communication15 mentions
“Communication was terrible hardly ever answered emails and had to leave several voicemails before I was phoned back ,...”
Response time11 mentions
“Lots of different people managing case and mistakes not being rectified without multiple chasing emails (still awaiti...”
Payment issues6 mentions
“Due to the failure of PPL my young Daughter and I are homeless and PPL are withholding a significant amount of my sal...”
No response5 mentions
“Lots of different people managing case and mistakes not being rectified without multiple chasing emails (still awaiti...”
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Premier Property Lawyers is a conveyancing service provider that specializes in simplifying the process of moving home for individuals and families. The company offers personalized support through dedicated conveyancers who guide clients through each step of their property transactions. By utilizing innovative technology and a commitment to outstanding customer care, Premier Property Lawyers aims to reduce the stress associated with property moves.
The firm operates on a straightforward pricing model, featuring fixed fees and a "No Sale, No Legal Fee" guarantee, ensuring that clients only pay for services rendered if their property transactions are successfully completed. Regulated by the Council of Licensed Conveyancers, Premier Property Lawyers is dedicated to maintaining high standards of service, catering primarily to homeowners looking for a reliable and efficient conveyancing solution.
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Review summary
Premier Property Lawyers receives overwhelmingly positive feedback, with many customers praising the excellent service and efficient processes. Reviewers highlight the helpfulness and professionalism of staff, particularly noting the ease of use of the eWay app for tracking progress. Many express satisfaction with the prompt communication and regular updates throughout their property transactions. However, some critical voices mention issues with the eWay system, citing server errors that hindered access to files, which detracted from their overall experience. A few customers express frustration, labeling their experiences as disappointing and questioning the firm's reputation. Despite these concerns, the majority of reviews reflect a high level of satisfaction with the service provided.
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