Excellent customer service very…
Excellent customer service very comfortable pillows

10 months ago
Great staff, Excellent location, Clean comfortable room.
10 months ago
Easy to use website, could track parcel and change delivery If required
10 months ago
Easy website Fantastic products Brilliant service
Excellent customer service very comfortable pillows
Was looking for a soft pillow that had sufficient substance so as not the flatten out, this is it!
I ordered 1 bedding bundle and then cancelled it within minutes I then had an email saying my order was on the way. Spoke to customers today asking if the other order has been stopped and returned. I'm still waiting for confirmation that this has been done.
Easy ordering, timely delivery and good quality products.
Quick delivery with no issues.
Quick delivery & regular updates. Very well packaged product. Pillows are excellent quality & worth the price. My sleep has definitely improved since purchasing these Pillows.
The best quality bedding we’ve ever purchased.
Just didn't live up to expectations. I suffer from neck pain and whilst staying at a Premier Inn for the first time in a long time I didn't wake up in pain. When you purchase you have to choose between hard and hard to medium/ soft. I should have not purchased at that point because there isn't a choice at a hotel but I took a gamble and it didn't pay off...chose hard,wrong choice. Not comfortable at all!
Superb product ..now sleep as well as we did in the premier inn at home...
Goods delivered in reasonable time..
Quick delivery. Wonderful pillows. They are after all Premier Inn 🙂
Very good quality
Very good What we expected
Quick Service, quick delivery & quality products whats not to love❤️
I would have given 5 stars. But I was disappointed you didn't remove the old mattress when the website said you offered this service.
Super fast delivery and very happy with duvet,it’s got a luxurious feel and very light
The pillows are soft and really help me sleep
I had the best night's sleep for ages at Shrewsbury Premier Inn and was delighted to see that they now sell their pillows. I ordered a pack of the firm Premier Inn pillows as soon as I got home. They are wonderfully comfortable and the price was very competitive. I will be buying more.
Fast delivery , pleased with quality
Excellent service and I’m very pleased with my purchase.
Based on analysis of 37 reviews rated 1-2 stars for Premier Inn at home
“Claimed to have no delivery charge and then added £9”
“I just needed to get the soft ones so I contacted their customer service if any discount”
“Damaged product Very slow returns Lack of communication”
“We brought 3 sets of soft pillows believing the marketing gimmic that these would be the same quality as the ones use...”
“Still no reply for more than a month”
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Premier Inn at Home is an online retail platform that offers a range of luxury bedding and mattresses designed to bring the comfort of the Premier Inn hotel experience into customers' homes. The company specializes in high-quality products, including exclusive beds and mattresses made in partnership with Silentnight, a leading sleep brand in the UK. Additionally, Premier Inn at Home provides an assortment of bedding essentials such as pillows, duvets, and linens, all aimed at enhancing sleep quality and comfort. Targeting consumers who seek to replicate the restful sleep environment found in hotels, Premier Inn at Home focuses on delivering premium sleep products that cater to a variety of preferences and needs. With an emphasis on quality and support, the company aims to meet the demands of individuals looking to improve their home sleeping experience through thoughtfully designed products.
Reviewers consistently praise Premier Inn at Home for their high-quality pillows and efficient delivery service. Many customers highlight the comfort and support provided by the pillows, with comments about their firmness and overall quality. The easy-to-navigate website and the ability to track orders also receive positive mentions, making the purchasing process seamless. However, some consumers express dissatisfaction with the durability of the firm pillows, noting issues like sagging within a few months of use. Despite this, the majority of feedback reflects a strong satisfaction with the products and service, emphasizing the pleasant experience of ordering and receiving items. Overall, Premier Inn at Home enjoys a favorable reputation, particularly for its pillows and customer service.
We're all about transparency. Companies can't pay to alter or remove reviews from CrowdTrust.