We ordered the item late night got…
We ordered the item late night got email next morning dispatched a day later kept us informed all the time regarding delivery and delivered on time

10 months ago
Great staff, Excellent location, Clean comfortable room.
10 months ago
Easy to use website, could track parcel and change delivery If required
10 months ago
Easy website Fantastic products Brilliant service
We ordered the item late night got email next morning dispatched a day later kept us informed all the time regarding delivery and delivered on time
Excellent from start to finish. Well done and very comfortable pillows
I always have a great sleep when I stay at a Premier Inn, so I decided to buy the pillows. Great decision, I am very pleased with the quality and my sleep.
Easy to order and delivered when they said it would be.
Excellent quality pillows delivered in good time.
Great pillows. Delivered on time.
Has not been delivered
Excellent dispatch and delivery. Inside the parcel, the pillows were then packed within smart covers - all part of their thoughtful service.
Excellent Duvet, thick quality but not too hot at 10.5. The soft pillow is exactly what I wanted neither too soft or too firm, I like a flatter pillow and this was just right as Goldilocks would say!
The website was very easy to navigate. Items delivered on time and as described. Great products and a fantastic service.
Amazing pillows
Got what I wanted when they said it would be delivered
Quick delivery, quality bedding and have recommended to family and friends, who didn't realise these could be ordered.
Arrived on time
Ordered pillows and then requested a return but heard nothing back spent £72 on 2 pairs pillows ...terrible service !
Good quality pillows and cover
Super quick delivery and superior quality pillows. Would highly recommend.
Easy and delivered in good time
good product, prompt delivery
The premier inn pillows have changed brand, didn't get what I expected. Pillows OK but nowhere near as good as they were before the change. What a shame . Bring back the old pillows please!!
Based on analysis of 37 reviews rated 1-2 stars for Premier Inn at home
“Claimed to have no delivery charge and then added £9”
“I just needed to get the soft ones so I contacted their customer service if any discount”
“Damaged product Very slow returns Lack of communication”
“We brought 3 sets of soft pillows believing the marketing gimmic that these would be the same quality as the ones use...”
“Still no reply for more than a month”
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Premier Inn at Home is an online retail platform that offers a range of luxury bedding and mattresses designed to bring the comfort of the Premier Inn hotel experience into customers' homes. The company specializes in high-quality products, including exclusive beds and mattresses made in partnership with Silentnight, a leading sleep brand in the UK. Additionally, Premier Inn at Home provides an assortment of bedding essentials such as pillows, duvets, and linens, all aimed at enhancing sleep quality and comfort. Targeting consumers who seek to replicate the restful sleep environment found in hotels, Premier Inn at Home focuses on delivering premium sleep products that cater to a variety of preferences and needs. With an emphasis on quality and support, the company aims to meet the demands of individuals looking to improve their home sleeping experience through thoughtfully designed products.
Reviewers consistently praise Premier Inn at Home for their high-quality pillows and efficient delivery service. Many customers highlight the comfort and support provided by the pillows, with comments about their firmness and overall quality. The easy-to-navigate website and the ability to track orders also receive positive mentions, making the purchasing process seamless. However, some consumers express dissatisfaction with the durability of the firm pillows, noting issues like sagging within a few months of use. Despite this, the majority of feedback reflects a strong satisfaction with the products and service, emphasizing the pleasant experience of ordering and receiving items. Overall, Premier Inn at Home enjoys a favorable reputation, particularly for its pillows and customer service.
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