Fast delivery and great product
Fast delivery and great product

11 months ago
Big thank you to the amazing service offered at the Newcastle branch, especially from Nick. Helped me loads with my A-level project which I am doing about guitars.
Fast delivery and great product
All good, great seller
I had a mixer returned to them in April. Still chasing getting it back almost 3 months later. No replies can’t get through to customer service etc on phone and no email replies. They have basically stolen the mixer on me.
Big thank you to the amazing service offered at the Newcastle branch, especially from Nick. Helped me loads with my A-level project which I am doing about guitars.
I ordered an electric guitar on 28.05.25. It was supposed to be delivered on 30.05.25 but it was not. When I contacted the company, they told me that they would ship it again, it's been almost a month but I still haven't received my order. I will complain to #citizensadvice.org.uk, I want my money back. Don't order from here, they don't care.
I emailed about an electronic drum kit I was thinking of buying, I got emailed back by a really helpful guy, Jacob. I got the drum kit and it’s an amazing investment. I absolutely love it.
What has happened to PMT? The company has entered insolvency and appointed insolvency practitioners. Certain assets, including some stock, branding, and websites, have been sold to Gear4music Limited. The original company, however, still legally exists and remains responsible for its liabilities, but may not have funds to meet them. Gear4music has purchased certain stock, together with certain intangible assets including websites and trademarks from the Administrators of PMT. For clarity, Gear4music is not acquiring any part of PMT's trading business, nor any other assets or liabilities, and has no current plans to use the PMT trading name. For the Music Community The closure of PMT will be felt across the music community. It’s a change that will be felt not only by customers, but by the people behind the brand – and across the wider music community that PMT served for many years. Like many of you, we were saddened to hear the news. Over the years, we’ve worked alongside the same suppliers, shared industry spaces, and even welcomed a few former colleagues into our team. This moment affects many people – and our thoughts are with everyone impacted.
Thieves illegally doing a runner with falsely advertised sale. Good thing this is closed but not good for the people that got scammed.
PMT Oxford Owes Me Money 😠 I bought 2 rechargeable batteries for £88.97 from a guy called Richard. I only just found out last week that all the PMT SHOPS are closed down. PMT in the past has received thousands of pounds from me for various items etcetera.
Excellent service. Dispatched the same day and arrived the next.
Good service
Since you went into administration the day after I ordered that says it all! Criminal
Quick delivery and cheapest price.
Fast service and great prices; delighted.
Give me my amp that I paid for!!
I was lucky to get my goods before Gear4Music take over of your stock-Hope my Guarantee is valid.
Miss you PMT.
Fast delivery, great customer service
Great service, ordered on Saturday and my order arrived on Tuesday as suggested. Website is easy to navigate and the item i purchased was competitively priced.
Was contemplating buying a 5 string bass guitar through a very wide selection and decided to purchase one using PMT. brilliant. No nonsense pick your guitar and its at your door.
Based on analysis of 46 reviews rated 1-2 stars for PMT Online
“I ordered an electric guitar on 28”
“No replies can’t get through to customer service etc on phone and no email replies”
“I ordered an electric guitar on 28”
“Give me my amp that I paid for”
“I had a mixer returned to them in April”
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PMT Online receives high praise for its excellent service and fast delivery, with many customers noting the ease of navigating the website and the competitive pricing. Reviewers express gratitude for the helpful staff, particularly highlighting experiences at the Newcastle branch and quick email responses. However, there are significant concerns regarding delivery issues, with numerous complaints about orders not arriving and difficulties in obtaining refunds or returns, especially following the company's recent insolvency. Customers report feeling frustrated and scammed, with some unable to reach customer service for assistance. Despite these critical issues, the majority of reviews reflect a positive sentiment towards the service and product quality. Overall, PMT Online is viewed favorably, though it faces serious operational challenges.
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