Pinoy Tourism receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
Good day! I just wanted to thank you PINOY TOURISM, it’s my second time around to booked this EXCELLENT travel agency . The staffs are very accommodating and very responsive specially to sir EMIL who’s assisting me till the end!! Highly recommended this travel agency,best experience ever!🙏
July 1 – We visited Pinoy Tourism (agent: Ms. Cyra) to apply for an A-to-A exit. My boyfriend trusted her since she was the one who booked their tickets for their vacation in 2024. She offered a Sharjah flight for July 3, which we accepted because he needed to exit as soon as possible. We paid AED 1845. Initially, we thought she would apply for a Sharjah visa, as other agencies had told us that Dubai visas were risky due to high rejection rates. However, we later learned that what she actually offered was for a Dubai visa. Ms. Cyra explained that for cancellation cases, they typically apply for a Dubai visa, but for tourist visas, a Sharjah visa is being applied. July 2 evening – My boyfriend left Abu Dhabi for his 3 AM flight from Sharjah on July 3. July 3 – He exited to Kuwait and then returned to Sharjah, waiting for his visa. Before 6 PM, we received notification that his visa had been rejected. She informed him and asked if we wanted to reapply for a Sharjah visa, which would cost AED 1378. Given this situation, I decided to check with another agency and Re-applied his visa. Unfortunately his visa is still waiting for approval. July 5 Before 6PM, i received a call from Ms. Cyra, informing that we needed to book a flight for my BF ASAP because immigration had called and receive a warning that if he didn't leave that night or early the next morning, he would be deported. I asked her to check available flights and costs, and she found a one-way flight from Sharjah to Singapore for AED 4169. I called my friend, a travel supervisor at Bin Saleh, for help, and she contacted Ms. Cyra to discuss the situation. My friend advised me not to book the ticket, saying it was unlikely that immigration would call over the weekend, especially given that no visas were being approved. Following her advice, I decided not to book the flight. July 6 – At 11 AM, my boyfriend’s visa was approved, and he entered the UAE. To anyone reading this, please be careful when dealing with agents, even if the company is legitimate. You might experience something similar, and it seems some agents are taking advantage of the situation.
Extremely disappointed. When I asked about the possibility of an overstay fine, the agent said nothing and didn’t suggest rescheduling, even after seeing my mom flight details. She should have advised me properly, but showed no initiative. I ended up paying a fine and needing an outpass—all of which could’ve been avoided. Not professional at all.
And what happened with appointment was that we were clearly told ( on voice message) that our appointment is on 2/5/25 and then on 30/4/25 around afternoon randomly while discussing documents we discovered that appointment is on 1/5/25 ( No one mentioned to us that appt date has been changed) We had booked train tickets (140£ for both of us) to london on 2/5 We had to urgently book an emergency leave from hospital in order to attend appt on 1st and we even faced loss of 140£ train tickets since they were non refundable !!!
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pinoytourism.co.uk184 total • Write a review
US
I would like to thank Ms. Lyn, our agent in Pinoy Tourism, in assisting and guiding us through our Schengen Visa application. They managed to book us an appoinment despite the long wait online. They guided us on what requirements to submit. They even assigned staff to check our documents and helped us on the day of the application, for that thank you Mr. Ash and Mr. Fzi. Their service is highly recommended.
Date of experience: July 29, 2024
She guided me through the entire application process, providing me with valuable information and resources. Her dedication and expertise were integral to my successful visa application and I am grateful for her assistance. I highly recommend Miss Lyn to anyone needing help with their visa process.
Date of experience: July 24, 2024
Very helpful and my agent LYN always replied to my text and queries.
Date of experience: July 19, 2024
Excellent service. Got 6 mos multiple entry visa. Communication is good. Lyn has been very helpful throughout, checked our docs and everything. Fazi has been great as well. Seamless processing. Will definitely recommend to friends.😊
Date of experience: July 19, 2024
Well done! Thank you Mr. JAMES for accomodating us and for giving us good service.
Date of experience: July 12, 2024
Our schengen visa would not be possible without the help of Miss Lyn. The team are very efficient and knowledgable in their field. I would also commend the help of Mr. FZI as part of this process obtaining our visa. After 3 working days we received our passport. My expectation exceeds and worth every penny.
Date of experience: July 4, 2024
Good Service,Friendly staff,
Date of experience: July 4, 2024
Thank you Ms. Lyn for helping me. I got my visa for Netherlands that is valid for more than a year multiple entry. :))))) you’re a star! 🌟🌟🌟🌟🌟
Date of experience: July 2, 2024
I had a positive experience with them. Lyn was responsive to my queries. Got my visa 3 days after my appointment. Thank you!
Date of experience: July 1, 2024
US
Thank you so much po for your help Ms. Lyn of Pinoy Tourism UK! We finally got our Schengen visa today! Super bilis it only took 6 days to process and get delivered. We got multiple entry for 6 months on our first application. Processing and talking with Ms. Lyn has been a breeze, sobrang dali kausap and bilis mag reply to a lot of my queries. Will definitely book my future applications and travels with you in the future. 😊
Date of experience: June 26, 2024
