Phmotorcycles Reviews

Being an "older" biker and having always had big adventure bikes and getting used to having to "dismount" when very slow or stopped I wanted/needed to downsize. My son had already dealt with P&H buying his Ducati and highly recommended me to go and have a chat with them which I did. I met Will Love back in May who showed me round the showroom and introduced to the smaller bikes. I tried a KTM390 and was impressed and paid a reserve. I then caught sight on the CFMoto bikes and was told about the 450MT, 60 kilos lighter than my bike and a twin! Although not yet released in the UK, the reviews were outstanding and I switched my order to a 450MT. This was in May and the arrival due in July. Will kept me informed of the progress, but it was slow July August then possibly October. As I had injured my Achilles tendon and can’t ride ‘til September it was not a real problem. A few days later a call from Will, a customer had cancelled his order a different colour but would I like to take over the order! YES please. It was delivered a couple of days ago so a very happy boy. Throughout the whole process Will always returned my calls and answered phone calls and Emails promptly and was very helpful and very knowledgeable about all the bikes I looked at. The reception and service at P&H was of the highest quality, thank you all very much.

Sadly, despite having a price for a Desmo service confirmed to me twice, when calling to book in the price has gone up by £450. Been with P&H for a long time but sadly no more!

I called up to enquire about a motorcycle and was greated with a rude incompetent lady that didn't know how to speak to a potential customer with any respect. When I highlighted this the phone went straight down and I couldn't get through to anyone after that. P&H must have scraped the barrel in hiring this one. How about some staff training in how to speak to a customer willing to spend thousands on a brand new motorcycle in these tough times. Her attitude made me feel like I was an inconvenience and must have interrupted her Tik Tok session! P & H read this and take some action or I'm sure your be the next main dealer to run out of customers if they are all treated like this. p.s.When speaking to a customer on the phone about whether they have any point's on their license, how about asking just that and not "how many point's you got" I Tried a couple of more times to get through trying different options but she must have been customer service, god help you P & H!

Bought my 1st baby bike from these guys (flawless). Just took it in for its first service and had a mooch about. These folks are the real deal. So friendly, enthusiastic and knowledgeable. The service team (and the service) were exemplary and the random chats with the staff I had between drooling over their stock were informative, open and coming from a place of genuine passion. It's not the nearest to home, but I can confidently say that I will not be going anywhere else for my future biking needs or whims. Thank you all Kindly

Bought a Ninja 400 online, enquired on the road, delivered, price - brilliant offer then exchanged emails, walked me through the process everything went without a hitch bike delivered as stated on time driver top man can do no better than to buy from this very professional outfit.

When time came to trade in my ktm I went to P&H again and purchased a new zx10r. Sam delt with the process from start to finish and have to say it was seamless. Can't thank him and P&H enough . Customer service does still exist here .

I purchased a new bike through these guys and I must say the experience was excellent, a huge thank you to Sam Deighton the sales guy he was so knowledgable about the bike. From walking into the showroom to the moment I rode away with my new pride and joy I never felt pressured into buying, I traveled about 50 miles rather than use my local dealers for this reason. It was the little detail like a courtesy call after the first week to see how I was getting on, even when I took the bike back for its first service I was made to feel valued, I would definitely recommend this dealership and hope to shop there again in the future

Outstanding customer service I've recently bought my bike from these guys. Great communication, and outstanding customer service. Big shout and thanks to George from the sales team :) I would defenetely reccomend this company!!!

I’m an older biker, who started riding again in 2014 after decades driving on four wheels. My return to riding has come hand-in-hand with restoring several bikes from the seventies and early eighties (eg Kawasaki Z650 B2; Honda CB900F Super Sport, Honda VF1000F and Honda CB1100RC). Over the last few years, I have bought a lot of spares parts from P & H and quite a lot of clothing from them and I even did my licence through their in house training arm, ART. Although, I am still working, my circumstances have changed recently such that I have decided to finally bite the bullet and buy myself a new motorcycle. My criteria are for something that I can easily jump on and go anywhere with full confidence that the bike will be both exciting to ride, reliable and lighter to ride and handle than my others. My age means that pure super sports bikes are a bit too cramped for me to enjoy although I really want a bike that can keep delivering excitement even as I become more and more familiar with it. I have read and looked at loads of reviews of potential candidate machine and many comparisons too, which has left me with pretty much all of the current most highly rated super naked machines on my wish list. As far as price is concerned, I will spend as much as I need to for the right bike. So my fairly predictable wish list is:- Aprilia Tuono Ducati Streetfighter V2 KTM 890 Duke or 1290 Superduke Yamaha MT-09 SP Yamaha MT-10 SP Triumph Speed Triple RS OR RR So that is eight bikes ranging in price from £10,500 ish up to around £18,000 ish. Of the bikes on my list, I have so far only ridden the Triumph RS and RR (courtesy of Destination Triumph in Washington. I loved both of these bikes, although my test of the RR took place in a monsoon. As a frequent customer and knowing that P & H Motorcycles sold most of the major motorbike brands, I decided to see what they could offer. I had a very nice conversation with Marcus and he did give me some very welcome ideas. Although, I explained that I expected to pay cash (following the sale of an inherited property), Marcus recommended that I might finance the machine of choice and pay it off once the cash materialised. A few days back I went into P & H and enquired about a test ride on a KTM 890 and perhaps a Superduke too. The guy I spoke to said that he would email me the stuff that they needed from me ahead of my having such a test ride. As the email never arrived, I stopped by today and asked if he could resend it to me. I thought that I would soon be able to arrange a test ride and really be in a better position to choose. At this point the guy seemed to start back-tracking and suddenly said that I ought to decide what bike I want before booking a test as they would not allow anyone to have more than one, or maybe two, test rides as a matter of policy. I was quite taken aback by his statement and it immediately turned my positive impression of P & H Motorcycles sour. Do they expect someone to buy a bike without a test ride? Can’t they tell that an older guy like myself is unlikely to be simply a thrill seeking time waster? Don’t they understand that all of the major manufacturers have bikes competing with one another precisely to try to attract people to their brand and that it is next to impossible to choose between these without trying out several of them? The difference between this sudden and surprising shift of attitude due to my perceived indecision and the accommodating and supportive attitude shown to me at Destination Triumph is quite stark. Overall, although I would have liked to have had at least the chance of doing business with P & H Motorcycles, I now think that I will take my business to Destination Triumph because I know that the bikes they offer are great and I appreciate their nicer approach to potential customers. I don’t think that P & H Motorcycles are a bad company at all and I am sure that I will continue to buy bits and pieces from them, but my experience today makes it all but impossible for me to buy a new motorcycle from them. Trust is a two way street!

I just wanted to take a moment to thank Marcus and the team. People are often quick to criticize but not so quick to offer praise when it due. In general I have to say that dealing with Marcus was one of the best bike buying experiences iv had in almost 20 years of riding A genuinely nice guy who could not have been more helpful or easier to deal with, making sure I was aware of the various deal options and making sure I was totally happy with the deal and the bike at each step. He even took the time to deliver the bike to me and completed the handover with my part exchange bike in person on the Jubilee bank holiday even though I live well over 300 miles and over 5 hours away from the dealership !! and brought me a gift of a branded race jacket. Excellent customer service and genuinely nice to deal with. Thank you very much for making to whole experience a pleasure.

Recently bought my bike for P&H, everything was spot on. Also bought some gear for my Son and the sales staff were exceptionally helpful.

Visited this motorcycle shop today, after communicating with Steve via email, he was very helpful on the phone and response to my emails, what a lovely clean shop fully stocked with lots of shiny bikes. I was looking for a bike as a present for my husband. I successfully purchased one. The staff were extremely helpful and knowledgeable and nothing was too much trouble. They even arranged delivery for me. As a woman and a complete novice when it comes to bikes Alan Explained everything to me over a nice cup of tea and was very kind, professional and clearly loved his job he spoke very positively about the company. I felt confident purchasing a bike from them and will be returning in the future. If you are looking for a motorbike I recommend you give these guys a go! 5 Stars from me!

In 20+ years of motorcycling I have used P&H countless times to purchase clothing and occasionally spare parts. In those years, I've watched the company grow and with that growth has come an air of arrogance. The final straw that has now broken the camels back is their lack of customer service and blatant disregard for their customers. Having bought a new VFR800 from a fantastic dealership in Manchester (John Hunts), I needed somewhere local to arrange its first service. I have called P&H six times to arrange; five times my call has gone to voicemail and I have left a message and once a member of the spares dept staff answered the call and (very helpfully and friendly) took my details. Never had one call returned. I even called and politely said if they did want my business, to please call me back before I contacted another dealership. Nothing. So, I called JS Gedge in Pevensey Bay; a totally different experience. Helpful, friendly, efficient, polite.....everything P&H isn't. That is the last time P&H will get any of my hard earned money; their lack of customer service is a major no-no for me. Sorry!

Just brought a Ducati 939 Hypermotard ....I always find the customer service first class that’s why I always buy my motorcycles here always greeted with a smile and a good bit of banter (and a cup of tea) .... Thanks Marcus loving the DUCATI 👍

Really delighted to have purchased my first motorcycle from P & H. I'm a complete novice to bikes even though I'm a petrol head. The salesman Mark Slade took me through the process listened to options I was considering helped me all the way. Extremely slick, helpful, quick, painless and pleasant. I originally gave 5 stars for this. Part 2 I went back for accessories that I arranged in advanced, I had to drive some distant with my 6 year old and no one could help, denied all knowledge. I wanted to buy a top box, they didn't have a clue. Wasted journey, said they'd call me back, never did. While I was there a different salesman was mocking the scooter I bought in order win a bigger sale. Pathetic. How can you mock something you sell, just don't sell it. Part 3 I called to arrange a service, repair and some recall work. Absolutely useless, unhelpful, no information I could use. Left the phone call even more confused without a clue what I need to do next. Absolute rubbish.