pbm Property Management Reviews

Olivia Butler was very helpful and replied to my email in a timely manner. Thank you very much for her help.

Excellent communication and swift attention to an update of records today all by Olivia Butler. She clearly understood exactly what needed to be achieved and informed me it had been completed much sooner than had been expected. Thank you!

Worst property management company ever. All staff members are aliens, shameless and not worth of penny.

Thank you to Carlee Foot of PBM Property of which helped greatly in answering the final questions to allow us to finally complete on the sale of our apartment . Your help was truly appreciated Carlee.

So far any dealings I have had with pbm have been dealt with I’m in the process off selling the flat so we see what kind of responce I have when it comes to getting paper work for sale to go through

I just wanted to thank pbm and specifically Olivia for her hep and swift response, many thanks

This company needs auditing…. No transparency on accounts as they simply will not share detailed accounts. They demand more money each year and they do even less for that money, where is the money being filtered to? They make your property unsaleable, nobody will buy when fees are £4500 a year and rising. So much for caring for your property as if it was their own!!! More property managers than channel boats. They ignore their emails and all promises to call back by the end of the day. The promises made on PBM’s website should have earned the Booker Prize for fiction writing, when will the government step in!?!?

Charly Bates-Greaves great customer service, fast and efficient friendly service. Thanks for your help 😀

I am a tenant in one of the building(Centillion Point) managed by PBM. I think they are the worst service Provider. Our building has multiple security failures which needs to be fixed. Fire alarm in our building rings every alternate days and fire alarm monitoring device which shows which floor has the issue does not work properly and poor fire marshalls had to run every floor in the building to see where is the fault. God Forbidden if such incident happens in real ,they have no shame or concern to fix it. Parking gate in building is remote controlled it gets stuck in mid sometime and it has been months they have not fixed it, looks like they are waiting for accident to happen? They have ripped apart entire wooden flaps on the reception area in name of fire hazard but have not installed any fix on it and there is no timeline to do it. they are always working on it and it takes years and years to do anything. Constant water leakage on top of the lock sensor and no solution. PBM is a fraud company charges high maintenance fee from the leaseholders and doesn't spend a penny back to maintain the building. If anyone in authorities reading please audit all the buildings managed by this company and take a serious action against them.

Spoke to Tia Gammanpila via email in regards to change of name due to marriage and with in minuets was sorted without any issues. Thank you for your help Tia

Tia dealt with my enquiry for a new bin store fob quickly and efficiently.

I spoke to Terri regarding my issue and she quickly passed it on to Olivia the supervisor and after 2 emails everything was sorted and this didn't take long

Tia was amazingly helpful. Thankyou Tia. Your kindness was truly appreciated.

I think the positive reviews must be fake - PBM are negligent and do not manage the properties on their books. They are a money grabbing company with absolutely no scruples. They do not pay their contractors or delay payments. They ignore repair requests and do not always comply with safety regulations (fail to renew safety check contracts etc). All in all they should be struck off any and every register they are on. Avoid at all costs…

First class service, I needed a parking space door entry fob for my new flat, all was sorted within a day and sent out. Thank you Tia, really impressed

Olivia provided me with the seller pack for my flat and this came earlier than the anticipated 10 working days. She's been professional and helpful throughout the whole process.

I was very lucky to have been helped by Olivia Butler! She looked at my query that had been unresolved for several months and solved it in 24 hours with a friendly constructive approach. I am very grateful to her! Thank you Olivia

Really impressed with the service I have just had from Tia Gammanpila, our portfolio Supervisor.

I was lucky to have been helped by Sandra on two occasions. She was very well informed and helpful and listened to my concern with patience and understanding. This greatly put my mind at ease.

Just the most speedy and efficient service, I would highly recommend using this company. So refreshing to get an immediate response with the exact information I need. Olivia Butler was fantastic to deal with.