PayLater Travel Australia is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
Hi there, I love and appreciate the support from Ela, and of course, her hard work to assist me through the online issues regarding our flight. Thank you so much to the team and Ela for helping me out. Thank you, Peta Ah Poe
My first encounter on the assistance chat was with Mila, who asked for the PTL number but then left me waiting and never returned. I waited for 15 minutes before Jaja stepped in. Jaja was incredibly helpful—quickly looking into the issue, resolving it efficiently, and processing my refund. Thank you, Jaja, for your assistance and for reassuring me throughout our conversation that you would take care of the issue. I truly appreciate your support and professionalism.
Very easy and helpful service provided by Ari. Pleasant and polite transaction.
Bettie from PayLater was absolutely efficient and she corrected the name on the ticket immediately after sending an email
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paylatertravel.com.au1,000 total • Write a review
great experience for a first timer its very easy to book a flight very recommended.
Very supportive and hard working. No matter how many times we discussed and tried to sort out our flight changing, Rona never give up of doing what is right. Appreciate her so much
Bejay was very helpful with our situation. Everyone at PLT has been awesome.
Nica helped me with sorting out my issue with my flights! Thankyou for help
Rona handled my case so well. She was very understanding and compassionate. I was a bit hesitant if I was going to get a contact back from the PayLater team. As soon as Rona called me to handle my case she walked through the changes I wanted to make and was so patient. Thank you so much Rona for all your help. I really appreciate it.
