Subaru of America operates a dedicated platform for accessing genuine Subaru parts and accessories through its website, parts.subaru.com. The company provides a comprehensive selection of OEM (original equipment manufacturer) parts designed to ensure the optimal performance and safety of Subaru vehicles. Customers can browse and purchase various components, including engine parts, body parts, and maintenance supplies, directly from the manufacturer.
The primary target market for Subaru of America's parts platform includes Subaru vehicle owners, automotive repair shops, and service centers seeking reliable and quality parts for repairs and maintenance. By offering a user-friendly online experience, the company aims to facilitate the efficient sourcing of parts while maintaining the integrity of Subaru vehicles across the United States.
Reviewers express significant dissatisfaction with Subaru of America, highlighting a range of critical issues. Many customers report ongoing safety problems with their vehicles, particularly with the 2025 models, which have been described as "junk" and unsafe.
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Complaints about poor customer service are rampant, with individuals feeling disrespected and dismissed, especially in interactions with dealerships. The frequency of unwanted advertisements and surveys adds to the frustration, as customers feel overwhelmed and ignored. Additionally, there are mentions of unresolved mechanical issues, such as faulty electronics in newer models. Overall, the sentiment is overwhelmingly negative, with consumers strongly advising against purchasing Subaru vehicles.
Each source counts by its number of reviews. Only reviews written by people are scored.
Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source
Rating
Reviews
Weight
6-mo
Fake risk
★
Trustpilot
Low volume · weighted down
1.3
8
100%
● Not enough data
1.3 / 5 overall
=
8 reviews across 1 scored source
How fake risk works ⓘ
Reputation trend
Monthly average rating from reviews written by people · latest review Aug 2025.
Last 3 months
1.0▼ 0.5
12-month avg
1.1
All-time
1.3
Category avg
3.9
Monthly averageCategory average
Monthly average rating and review count
Month
Average
Reviews
Nov 24
1.0
1
Dec 24
1.0
1
Jan 25
—
0
Feb 25
1.0
2
Mar 25
—
0
Apr 25
2.0
1
May 25
1.0
1
Jun 25
—
0
Jul 25
—
0
Aug 25
1.0
1
What people praise & complain about
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 8 most recent reviews.
Top complaintsof 8 negative reviews
Customer service88%
7 mentions
Defective product38%
3 mentions
Warranty25%
2 mentions
Fraud25%
2 mentions
“I purchased my car in 2014”
On “Customer service” · Aug 26, 2025
How it compares
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Finance & Insurance.
Overall rating and review count for this company and similar companies
Don’t give SUBARU OF CHANDLER a bad review or they will Blacklist you and refuse to do anything with your vehicle
I purchased my car in 2014. Some years later I had an incident of really bad service. I wrote a review and now the dealership refuses to do any work on my car. They have blacklisted me. I had forgott... See more
I had an incredibly demoralizing experience with both my local Subaru dealership and Subaru of America.
As a woman and a minority, I felt disrespected and dismissed throughout the car-buying process.... See more
Never ending stream of advertisement and surveys from Subaru and all it's little gremlins that's pays to advertise and surveys... Have asked multiple times to stop... Even the Starlink for the radio h... See more
DO NOT BUY A SUBARU!
Our 2025 car has been in the shop over 4 months of the 6 months of ownership! Well beyond the Magnuson Moss Warranty Act and All States Lemon Laws. Currently writing this review s... See more
Subaru of America is a legitimate company with numerous verified reviews. Customers have shared a mix of experiences, with an overall rating reflecting both positive and negative feedback.
Is it safe to use Subaru of America?
While many customers have had issues with service and product quality, verified reviews indicate that not all experiences are negative. It's essential to read recent feedback to gauge current customer satisfaction.
What services/products does Subaru of America offer?
Subaru of America offers a range of automotive products including vehicle sales, parts, and financing options. They also provide warranties and customer support for their vehicles.
What payment methods does Subaru of America accept?
Subaru of America typically accepts various payment methods including credit cards, debit cards, and financing options through approved lenders. Specific payment methods may vary by dealership.
All 5 questions →Show fewer questions
How does Subaru of America handle customer complaints?
Subaru of America addresses customer complaints through their support channels, but some reviews indicate that resolution can be slow, leading to frustration among customers who feel their issues aren't adequately addressed.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Don’t give SUBARU OF CHANDLER a bad review or they will Blacklist you and refuse to do anything with your vehicle
I purchased my car in 2014. Some years later I had an incident of really bad service. I wrote a review and now the dealership refuses to do any work on my car. They have blacklisted me. I had forgotten as they did this some time back and this morning my battery failed and I had to get a jump start. Thus afternoon I took the car to the dealership. I was told they would provide NO service. The battery was purchased from them 36 months ago and has a pro- rated warranty for 80 months . They told me I would have to go 25 miles to the next dealership. I am disabled and have to use a walker after major back surgery. Driving to that dealership would be a significant hardship for me. Apparently each dealership can make their own rules. I find this behavior disgusting.
Apparently if you give a poor review SUBARU CAN REFUSE TO HELP YOU! Sounds like SOUR GRAPES TO ME. SO IF YOU GET bAD service you have to LIE so that SUBARU CHANDLER DOESNT WANT TO KNOW THE TRUTH. Shame on you.
By the way Subaru is NOT accredited by BBB and there review scores are low!
I had an incredibly demoralizing experience with both my local Subaru dealership and Subaru of America.
As a woman and a minority, I felt disrespected and dismissed throughout the car-buying process. I was told my vehicle had been inspected “that day,” only to later discover that the inspection was actually completed months earlier, according to the paperwork. This misinformation made me feel misled from the beginning.
Since the purchase, the vehicle has had several serious issues—including engine stalling, rumbling, and shaking. Despite these problems happening with the original battery and at only 40,000 miles, Subaru has refused to take any responsibility.
I contacted the Customer Advocacy line and was told via email today that someone would call me to explain the lack of support. Not only did I never receive a call, but I was also told a voicemail was left—which simply isn’t true. There was no call, no voicemail. Just another example of Subaru’s lack of transparency and accountability.
At the dealership, I dealt with a manager named Patrick, who made me feel completely unheard. My concerns were brushed aside, and I was treated like a nuisance rather than a customer. It was difficult to even explain what was going on with my car, as Patrick repeatedly talked over me during the conversation. He also told me he would follow up once he looked into the issue—but just like with Subaru corporate, no call ever came.
To make matters worse, my immigrant Korean parents were with me throughout this process, and the way we were treated was noticeably different from how other customers were being helped. Hearing employees laugh or smirk at us behind hidden doors because of their broken English was incredibly painful. The entire experience felt biased and demeaning.
This was supposed to be a milestone purchase—something I was proud of. Instead, it left me feeling taken advantage of, unsupported, and disrespected at every level.
I will never return to this dealership, and after this experience, I will never buy another Subaru. I strongly urge others—especially women and people of color—to think twice before trusting this company or its so-called “customer care” systems.
Never ending stream of advertisement and surveys from Subaru and all it's little gremlins that's pays to advertise and surveys... Have asked multiple times to stop... Even the Starlink for the radio has advertising which I had to practically cancel/disable just to get them to stop with the Starlink advertising...
DO NOT BUY A SUBARU!
Our 2025 car has been in the shop over 4 months of the 6 months of ownership! Well beyond the Magnuson Moss Warranty Act and All States Lemon Laws. Currently writing this review stranded across the country for over 4 months now!
130+ days out of service *(the last dealership had our car for over 3 months claiming to be ‘fixing’ the car). Over 36 MAJOR mechanical and safety defects. 15 repair attempts. Hundreds of pictures and videos as evidence to the malfunctioning. Invoices from 3rd party repair centers showing the mechanical defects.
And Subaru does nothing. No calls. No replies to emails. Nothing. Literally broken down and stranded across the country for months in the shop and these scam artists do nothing to help once they get your money of over 50k for these junk cars! And if you post a bad review or comment on social media (Instagram, Facebook, etc.), Subaru will delete your comment and block you so they can scam more people and hide facts and truth!
We bought a BRAND NEW 2025 Subaru Outback Wilderness in 2024. In less than 300 miles, the car STARTED LEAKING GAS! Within 1 month of ownership the car began with literally DOZENS of electronics issues, transmission issues, engine issues, and more. The car has left us STRANDED across the country 5 times now as dealerships across the country cannot fix the car because Subaru of America will not authorize the repairs to fix the car in any of its problems. Ask yourself why they would not repair a car that is brand new and pouring out gasoline or the heat and a/c doesn’t work!? Or why not fix the slipping transmission!? The dealerships are as crooked and corrupt as the manufacturer. Forging documents, Falsifying business records, failing to complete repairs and more. These dealerships are so incompetent- they do not even know how to change oil or rotate tires (Formal cases have been open with Attorney Generals in multiple states due to fraud and negligence).
We are now again pursuing lemon law as Subaru of America forged documents and paperwork to falsify records so they would not have to buy-back the car… even though it has been in their possession for the last 3+ MONTHS!
Take pictures and videos of everything! Print and save your emails! Record all calls (esp) Subaru Customer Advocacy as we have because they are synonymous with forgery and fraud to escape liability.
Look up your local state lemon laws to protect yourself. Contact your state attorney general. Call the BBB. Contact the FTC. Contact the NHTSA (National Highway Traffic Safety Administration). Protect yourself from these criminals and avoid these cars and manufacturer at all cost. Empower yourself to be protected and educated.
Do your research and notice how many lemon law claims, TSB (trouble service bulletins), manufacturer defects, recalls, mechanical defects, and more are present with these Subaru’s.
If you are looking for reviews before buying! READ how many hundreds of reviews are negative about this manufacturer- and AVOID SUBARU AT ALL COSTS!
Terrible company with Junk, Terrible, Unsafe Cars!
Junk cars. Junk dealerships. Junk Corporation.
I am reaching out to convey my serious concerns and frustrations regarding the ongoing safety problems with my 2025 Subaru Outback Wilderness. It is critical to highlight these issues, as they not only jeopardize my family’s safety but also indicate alarming lapses in quality control and customer service.
When I purchased this vehicle, I anticipated quality, reliability, and the esteemed reputation of the Subaru brand. However, within just five months, I have encountered over 36 distinct issues, many of which pose considerable safety threats. To make matters worse, I have been stranded across the country for the last four months while my car remained in the shop for a total of 120 consecutive days. Despite five repair attempts during this time, the core problems with the vehicle remain unaddressed. I have literally had my car in my possession for 1 of 5 months of ownership.
Safety Concerns:
Several issues I have experienced directly impact vehicle safety and performance. These include:
Gas Leaks During Refueling: Fuel leaks from the tank during filling, creating a serious fire hazard.
Malfunctions in Key Driver-Assistance Systems: Problems with the Eyesight sensors, Blind Spot Monitoring, Lane Departure Warning, Lane Keep Assist, and Forward Collision Warning have compromised the safety features essential for safe driving.
Airbag and Seatbelt Failures: Malfunctions in the airbag system and seatbelt warnings greatly reduce safety during potential accidents.
Reverse Automatic Braking System Failures: This safety feature has malfunctioned multiple times, posing dangers while reversing.
Sensor Malfunctions: Issues with various sensors, including obstacle detection and the Reverse Camera, have intermittently engaged or failed, further endangering safe operation.
Mechanical and Manufacturing Issues:
Beyond safety concerns, numerous mechanical defects raise serious alarms about the vehicle's quality:
Gas/Fuel Damage to Exterior Panels: The car's exterior has suffered damage due to leaking fuel.
Transmission and Differential Problems: Malfunctions in the differentials and transmission have rendered the vehicle unstable and unpredictable on the road.
Rattling Noises: I have experienced unsettling rattles, clunks, and knocks during braking, reversing, and turning, indicating potential issues with the suspension, brakes, or chassis.
HVAC and Radio Failures: Both the HVAC and sound systems have completely malfunctioned, adversely affecting the driving experience and underscoring poor quality control.
Defective Parts: Continued issues with wheel bearings, brake pulsation, and premature tire wear signal deeper problems, such as misalignments or suspension issues.
Lack of Support and Customer Service:
What has been particularly disappointing is the absence of support from Subaru throughout this ordeal. Having been stranded for over four months, I have received little meaningful assistance from customer service. My attempts to communicate have gone unacknowledged, placing my family in a precarious financial and emotional situation. Furthermore, I have gathered over 600 pages of evidence, including communication logs and repair orders, that validate my claims.
Throughout this process, I have faced what I believe to be dishonest and unethical practices from both Subaru and the dealerships. On multiple occasions, I have encountered falsified documentation, fraudulent repair records, and a refusal to address critical safety issues. Both the manufacturer and the dealerships all participate in a charade of creating lies and false narrative to protect their moneys as opposed to the safety of the consumer. This troubling lack of transparency and disregard for customer welfare is unacceptable.
My experience with this vehicle has been nothing short of a nightmare. The persistent issues, coupled with Subaru’s inadequate response over the past three months, highlight an urgent need for improvements in both quality control and customer support.
Bad experiences and horrible customer service continue from Subaru America.
We leased a Solterra, the EV.
-Post contract, after being home and enjoying the car, our Subaru rep tried to increase pricing. Not once but twice. Patently dishonest.
-12 volt battery issue: clearly our 12v battery was never charged and so damaged while sitting on the dealer lot. 3 times we have had the car refuse to start because of low 12v battery. Twice Hello Temecula has received the car and gone through it. Both times refusing to fix the issue by replacing the dealer injured battery. So we now live with a Solterra that may or may not start when we need it.
We have started using Subaru tow to get it to the dealer but it is still a 3 hour round trip for two of us to pick it up. Twice Subaru has released the car saying they have fully tested it and there is nothing wrong.
I brought the voltmeter and load tester last time we picked it up. Subaru is either not testing at all or lying about the results.
Still in the Subaru service lot after receiving the car, without trying to start it, the battery showed 11.4 volts and full failed the load test. On the 'twice tested' battery.
Also, after Subaru's car inspection, the tire light was on and the tire I checked was very low. We had them refill all.
Subaru corporate is not getting back to us. It is a good car for our needs. This unethical behavior from Subaru is ruining our Subaru experience. Do not trust Subaru with your vehicle needs.
I recently went to the Subaru dealer asking them to fix a known issue with intermittent sounding of the horn. This is a known problem and even has a bulletin stating it to be an intermittent problem. However since it did not occur during the brief test drive at the dealer, Subaru has declined to fix the known problem. My concern is that it will occur when riding near someone who has a weapon and I could end up being shot. There is no reason for me to ask them to fix it unless it was happening, and it should not require that an issue known to happen intermittently must happen while at the dealer. I am very disappointed in Subaru of Americas response to this. Although I have had 3 Subaru's, this will be the last if this is how they treat loyal customers. Let the buyer beware.
I have a brand new Subaru Outback Wilderness. The head unit, that powers all the car's electronics, radio and navigation is faulty. Daily I experience reboot where I lose navigation, cruise control, and safety features.
The navigation system is the WORST I have ever used. Despite being marketed as a "wilderness" ready vehicle, the nav system is unable to navigate on known, numbered, dirt, forest service roads. That and it has "glitches" where it tells you to keep left every half mile for 25 miles, or sends you 5 hours out of your way, or is unable to identify freeway onramps that you can see, preferring instead to send you 4 miles down a country road to a distant onramp. I have purchased a stand alone navigation system from Garmin, rather than use the glitchy one that came with car.
The head unit has shut itself off for as much as 15 minutes (black screen). In that time you have no access to the radio, navigation, cruise control, or any of the safety features. I have video of these shutdowns.
My husband has the same vehicle and it is starting to experience the same problems. This model has already received low ratings for its electronics, so Subaru knows about this problem. Much like other Subaru Outbacks we have owned, unless the problem occurs in the couple of minutes the dealer is willing to spend with your car, Subaru won't even attempt to fix the car or diagnose the problem. That or I need to leave the car with them overnight so they can tell me there is nothing wrong with the vehicle - apparently a way to discourage customers from complaining.
My previous Outback, I dealt with several serious electronic issues, that were unfixable until I could bring the vehicle in with the problem occurring. Despite "fixing" the cruise control steering wheel buttons and the rear hatch lock that stuck closed, both problem recurred weeks after I paid to have them fixed.
Subaru's current opinion, despite showing them videos of the problems as they occurred is to leave my new, $51K vehicle with them until they can view, with their own eyes the defects.
I guess I need to wait until the head unit is recalled. That or become comfortable with leaving my car with the dealer for days on end and hope they have time to actually diagnose the issues. At this point I can't trust ANY of the electronics, even the door locks. I am sorry we ever purchased these vehicles.
Subaru of America operates a dedicated platform for accessing genuine Subaru parts and accessories through its website, parts.subaru.com. The company provides a comprehensive selection of OEM (original equipment manufacturer) parts designed to ensure the optimal performance and safety of Subaru vehicles. Customers can browse and purchase various components, including engine parts, body parts, and maintenance supplies, directly from the manufacturer.
The primary target market for Subaru of America's parts platform includes Subaru vehicle owners, automotive repair shops, and service centers seeking reliable and quality parts for repairs and maintenance. By offering a user-friendly online experience, the company aims to facilitate the efficient sourcing of parts while maintaining the integrity of Subaru vehicles across the United States.
