Subaru of America
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Subaru, horrible customer service
Bad experiences and horrible customer service continue from Subaru America. We leased a Solterra, the EV. -Post contract, after being home and enjoying the car, our Subaru rep tried to increase pricing. Not once but twice. Patently dishonest. -12 volt battery issue: clearly our 12v battery was never charged and so damaged while sitting on the dealer lot. 3 times we have had the car refuse to start because of low 12v battery. Twice Hello Temecula has received the car and gone through it. Both times refusing to fix the issue by replacing the dealer injured battery. So we now live with a Solterra that may or may not start when we need it. We have started using Subaru tow to get it to the dealer but it is still a 3 hour round trip for two of us to pick it up. Twice Subaru has released the car saying they have fully tested it and there is nothing wrong. I brought the voltmeter and load tester last time we picked it up. Subaru is either not testing at all or lying about the results. Still in the Subaru service lot after receiving the car, without trying to start it, the battery showed 11.4 volts and full failed the load test. On the 'twice tested' battery. Also, after Subaru's car inspection, the tire light was on and the tire I checked was very low. We had them refill all. Subaru corporate is not getting back to us. It is a good car for our needs. This unethical behavior from Subaru is ruining our Subaru experience. Do not trust Subaru with your vehicle needs.