Subaru of America operates a dedicated platform for accessing genuine Subaru parts and accessories through its website, parts.subaru.com. The company provides a comprehensive selection of OEM (original equipment manufacturer) parts designed to ensure the optimal performance and safety of Subaru vehicles. Customers can browse and purchase various components, including engine parts, body parts, and maintenance supplies, directly from the manufacturer. The primary target market for Subaru of America's parts platform includes Subaru vehicle owners, automotive repair shops, and service centers seeking reliable and quality parts for repairs and maintenance. By offering a user-friendly online experience, the company aims to facilitate the efficient sourcing of parts while maintaining the integrity of Subaru vehicles across the United States.
Reviewers express significant dissatisfaction with Subaru of America, highlighting a range of critical issues. Many customers report ongoing safety problems with their vehicles, particularly with the 2025 models, which have been described as "junk" and unsafe.
Complaints about poor customer service are rampant, with individuals feeling disrespected and dismissed, especially in interactions with dealerships. The frequency of unwanted advertisements and surveys adds to the frustration, as customers feel overwhelmed and ignored. Additionally, there are mentions of unresolved mechanical issues, such as faulty electronics in newer models. Overall, the sentiment is overwhelmingly negative, with consumers strongly advising against purchasing Subaru vehicles.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Low volume · weighted down | 1.3 | 8 | 100% | ● Not enough data |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Nov 24 | 1.0 | 1 |
| Dec 24 | 1.0 | 1 |
| Jan 25 | — | 0 |
| Feb 25 | 1.0 | 2 |
| Mar 25 | — | 0 |
| Apr 25 | 2.0 | 1 |
| May 25 | 1.0 | 1 |
| Jun 25 | — | 0 |
| Jul 25 | — | 0 |
| Aug 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 8 most recent reviews.
“I purchased my car in 2014”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Finance & Insurance.
| Company | Overall | Legit | Service | Trend | Reviews |
|---|---|---|---|---|---|
| 1.3 out of 5 (poor) | 50 out of 100 | 1.1 out of 5 (poor) | — | 8 |
| 4.2 out of 5 (good) | 100 out of 100 | 3.3 out of 5 (fair) | — | 1,200 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | — | 1,060 |
Bottom line: Subaru of America is #5 of 5 on overall rating in this group. On service, JustCover Travel Insurance scores higher (4.9 vs 1.1).
8 reviews of Subaru of America. Filter by what matters to you.
Never ending stream of advertisement and surveys from Subaru and all it's little gremlins that's pays to advertise and surveys... Have asked multiple times to stop... Even the Starlink for the radio has advertising which I had to practically cancel/disable just to get them to stop with the Starlink advertising...
I have a brand new Subaru Outback Wilderness. The head unit, that powers all the car's electronics, radio and navigation is faulty. Daily I experience reboot where I lose navigation, cruise control, and safety features. The navigation system is the WORST I have ever used. Despite being marketed as a "wilderness" ready vehicle, the nav system is unable to navigate on known, numbered, dirt, forest service roads. That and it has "glitches" where it tells you to keep left every half mile for 25 miles, or sends you 5 hours out of your way, or is unable to identify freeway onramps that you can see, preferring instead to send you 4 miles down a country road to a distant onramp. I have purchased a stand alone navigation system from Garmin, rather than use the glitchy one that came with car. The head unit has shut itself off for as much as 15 minutes (black screen). In that time you have no access to the radio, navigation, cruise control, or any of the safety features. I have video of these shutdowns. My husband has the same vehicle and it is starting to experience the same problems. This model has already received low ratings for its electronics, so Subaru knows about this problem. Much like other Subaru Outbacks we have owned, unless the problem occurs in the couple of minutes the dealer is willing to spend with your car, Subaru won't even attempt to fix the car or diagnose the problem. That or I need to leave the car with them overnight so they can tell me there is nothing wrong with the vehicle - apparently a way to discourage customers from complaining. My previous Outback, I dealt with several serious electronic issues, that were unfixable until I could bring the vehicle in with the problem occurring. Despite "fixing" the cruise control steering wheel buttons and the rear hatch lock that stuck closed, both problem recurred weeks after I paid to have them fixed. Subaru's current opinion, despite showing them videos of the problems as they occurred is to leave my new, $51K vehicle with them until they can view, with their own eyes the defects. I guess I need to wait until the head unit is recalled. That or become comfortable with leaving my car with the dealer for days on end and hope they have time to actually diagnose the issues. At this point I can't trust ANY of the electronics, even the door locks. I am sorry we ever purchased these vehicles.
Quick answers to the questions people ask most.
Subaru of America is a legitimate company with numerous verified reviews. Customers have shared a mix of experiences, with an overall rating reflecting both positive and negative feedback.
While many customers have had issues with service and product quality, verified reviews indicate that not all experiences are negative. It's essential to read recent feedback to gauge current customer satisfaction.
Subaru of America offers a range of automotive products including vehicle sales, parts, and financing options. They also provide warranties and customer support for their vehicles.
Subaru of America typically accepts various payment methods including credit cards, debit cards, and financing options through approved lenders. Specific payment methods may vary by dealership.
Subaru of America addresses customer complaints through their support channels, but some reviews indicate that resolution can be slow, leading to frustration among customers who feel their issues aren't adequately addressed.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Subaru of America operates a dedicated platform for accessing genuine Subaru parts and accessories through its website, parts.subaru.com. The company provides a comprehensive selection of OEM (original equipment manufacturer) parts designed to ensure the optimal performance and safety of Subaru vehicles. Customers can browse and purchase various components, including engine parts, body parts, and maintenance supplies, directly from the manufacturer. The primary target market for Subaru of America's parts platform includes Subaru vehicle owners, automotive repair shops, and service centers seeking reliable and quality parts for repairs and maintenance. By offering a user-friendly online experience, the company aims to facilitate the efficient sourcing of parts while maintaining the integrity of Subaru vehicles across the United States.
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