PANZERA Watches receives consistently positive reviews. Customers particularly appreciate quality and service, though some mention concerns about customer service and communication.
Bestellung, Versand, Uhr... alles super gelaufen. Nach der Bestellung habe ich den Armumfang angegeben, das Armband wurde gekürzt. Die Uhr war mit DHL express innerhalb von 5 Werktagen von Australien bei mir zu Hause in Deutschland. Zoll etc wurde alles geregelt. Perfekt und super schnell. Die Uhr macht einen wertigen Eindruck - super verarbeitet, schöne Box.
On 5/21/2025 I purchased and paid the total for the Classivo watch, model number (C43C-01WL13A) to give it to my father as a gift and to this day all I have received are excuses that it is a (pending order due to high demand), (that I would receive it in mid-June) (that there is an unexpected delay that they would receive the merchandise in the first week of July) I told them to stop making excuses and give me a solution, a refund or exchange of the watch. Customer service is very poor and takes a long time. I think they should not accept payments for watches that they do not have or know when they will have it. Do not lose customers, improve your services!
Paid for a watch on may 29th 2025. Did not hear anything from them yet. No confirmation of the order nothing. Sofar quite disappointing.
First and foremost... I can't give my opinion on my watch purely because I don't have it! The criticism is purely on the way Panzera as a company deal with enquiries regarding orders that have been placed with themselves...... simple answer is, they don't! For a company that states on there own website that any enquiries/questions would hopefully be dealt with in a 24hr window,well that certainly is not the case. I ordered my watch on the 8th June and according to the website on International orders, it would be shipped within 7days, I have sent them 3 e'mails asking for any kind of update when watch would be shipped.... no response whatsoever which i find very dissapointing.So if you like the look of the Panzera watch,please do not hold your breath awaiting shipment OR communication between Panzera watches and the client. Extremely dissapointed customer Sam Brown
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panzerawatches.com100 total • Write a review
So this is a short term review. I bought the pilot watch, Flieger 46 with NH35 Japenese automatic movement. My initial impression is very positive. Watch arrived quickly from Australia to the USA. The watch looks just like the pictures on the website. The rubber strap looks good and is very comfortable. For the 7 days that I've been wearing it, it has kept time very accurately. The watch has also been in a spa and the shower. No fogging or water has gotten into the watch. So I do recommend this watch.
Date of experience: May 20, 2025
Customer service and delivery are first rate ! They keep you informed every step of the way . I purchased the M43 which has the MECHA quartz . I like the uniqueness of this watch with its 4 beats per second . It’s a great looking watch . I live in the USA and it got to my home on the east coast in just a few days, amazing !!
Date of experience: May 9, 2025
US
Panzera is a highly professional team that truly cares about their customers. From the warm welcome to the prompt and thorough responses to all my queries, the service was outstanding. I was kept informed throughout the entire watch purchase process. The quality-to-price ratio is exceptional—these are handcrafted watches, made with the utmost attention to detail and precision. I honestly can’t fault them. My watch has exceeded all expectations.
Date of experience: May 8, 2025
Schöne Uhr. Perfekter Kundenservice mit detaillierten, zeitnahen Infos zur Lieferung etc. Zusatzkosten (Zoll) werden bei der Bestellung berechnet, so weiß man - im Ggs zu anderen Firma, bei denen noch eine Rechnung vom Zoll nach kommt - genau die Gesamtkosten.
Date of experience: May 6, 2025
Bold and sturdy scuba GMT, great quality and details. Thanks
Date of experience: May 2, 2025
My 4th purchase now with this company & cannot rate the experience high enough. Both purchase & servicing experiences have been great as well as dilligence of response to queries & follow up.
Date of experience: May 2, 2025
Bonjour, Je viens de recevoir montre et je suis entièrement satisfait le design,la qualité sont au rendez vous. Je décerne une 6 ème Étoile aux services clients que j'ai consulté à plusieurs reprises et les échanges ont été cordiales et efficaces. Ne pas hésiter la société est au top.
Date of experience: April 26, 2025
From the moment I looked at the PANZERA website and placed my order for 2 watches, the communication was amazing. I received my watches in just a few days, and they are absolutely beautiful. They arrived in perfect condition and we love them. Both watches are very well made and show a high level of finish, materials and design, they have a nice weight to them and they feel high quality right down to the boxes. Fantastic value for money. I recommend Panzera to anyone. A BIG Thank You to the PANZERA Team.
Date of experience: April 18, 2025
United Kingdom FEEDBACK: I purchased the Flieger 45 G and was a little nervous spending a decent amount on an unseen watch from a relatively unknown brand but, boy, I am very impressed indeed. I read many, many reviews before committing and also had a minor issue using my free strap code but, the chat bot managed to sort that within minutes and I went ahead and bought the watch. Given a date and expected time of delivery I was very happy with the service and communication - then they went and delivered even earlier than expected (5 days to the UK from Australia). Brilliant service. The watch itself is exceptional along with being beautiful into the bargain. If you're even slightly interested and can afford to purchase a Panzera timepiece, do it. You will not regret it. Superb company and I will buy again and add to my Panzera collection. Just brilliant. Russ.
Date of experience: April 18, 2025
