Paddock Motorcycles LTD is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
Baught a bike. They went bump while it was under warranty still. I now have a 500pound bill for stator reg rectifyer replacement which paddocks should have sorted for me for free. I hear a rumor they re opened under the name pro moto down by bulls bank industrial estate. I used them for years with no issues. Gutted dosent even cover how I feel
The company never paid my finance off , been trying to contact them no answer on what app or calls, Can any one tell me if the company is still open thanks
Absolutely brilliant team to deal with. Luke and Ellie are both friendly welcoming and honest salespeople. I have recently px’d my bike with them. Craig brought my new bike to me and he was very helpful indeed. Excellent team
Great service, bought A new Yamaha r125. delivery date as stated. Luke was friendly and helpful and Ellie was great and responsive.
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paddock-mcs.co.uk138 total • Write a review
Great dealer and experience with Paddock. Looking to book in my first service shortly.
Date of experience: September 7, 2021
US
I bought a bike from Paddock remotely and cannot praise them highly enough. Joe was on hand for any queries, kept me informed and helped throughout the process (which took a week from start to finish including a Sunday delivery!) - delighted and can't argue with that. Bike is all great so far and I have no qualms recommending Joe and Paddock. Keep up the good work and thanks for all your help.
Date of experience: August 26, 2021
Paddocks allways do a fantastic job the guys are really friendly and the service is excellent I would highly recommend using them if your looking for a bike or need work doing
Date of experience: July 23, 2021
Top class services. No fault at all and very trusted
Date of experience: July 22, 2021
US
James was fantastic I was enquiring on auto trader to see if I was eligible for finance, however the bike I applied for had already been sold but James gave me a call and they had another one exact same bike just different colour sent me some pictures and did the finance with me on the phone! Got my bike about 2 weeks later which they delivered free of charge! But noticed a few days later there was an issue with the battery messages James and he had one delivered to me the very next day which was easy too install! I have had the bike for about 6 weeks now and I love it could not be happier thank you so much James!!
Date of experience: July 15, 2021
PADDCK MOTORCYCLES ARE EXCELLENT PROFESSIONAL AND CALM WALK YOU THROUGH EVERYTHING AND KEEP EVERYTHING SIMPLE AND AS A BONUS THEY HAVE THE BEST BIKES IN THE U.K.
Date of experience: July 7, 2021
Well, what can I say. A SUPERB SERVICE and a BRILLIANT company! I'm now the proud owner of my dream bike and from start to finish the process has been outstanding. The whole deal was conducted on the phone and with many messages via WhatsApp with a gentleman called James. He has been amazing, constantly updating me and giving advice when I needed it. A service video and a 'tour' around the bike was sent by Alfie explaining what work was carried out and it was finally delivered by a chap called Gage who explained the 'gadgets' on the machine and made sure I was happy with everything before he left. I felt totally confident in the whole procedure and I must say James takes most of the credit. He even contacted me to make sure I was happy after I had taken her out for the first time! I would thoroughly recommend Paddock Motorcycles!
Date of experience: July 1, 2021
I have only but good to say about my experience with Paddock. Every single aspect that we would like to have to feel reassured about the purchase was there! I bought a motorbike that never seen physically and felt trust the entire process of buying. After reservation (made by phone in 3min), they have sent me a customized video of the bike describing every detail of it, doing close up along the bike so you could see the exact state of it. When I was happy to proceed, it was sent the document via Eletronic-Sign confirming all the values and the reservation amount, to make things crystal clear on paper/contract. Once they finished the full inspection for MOT, they have sent another video of the bike ticking all checks needed to ensure the moto is in the best condition possible. Last but not least, they have managed to deliver before their estimation (which is great) and right on the time they have notified. All of this small big gestures, makes a huge difference for the client and is amazing the service they offered, from customer service to technical/mechanical. A special thanks to James - who dealt with all of it ensuring that I was happy with everything, following up when necessary and informing me about the progress was being made. Without a doubt a solid shop full of competent staff!
Date of experience: June 28, 2021
US
I visited many motorcycle outlets where nobody was making an impression that they wanted to help, let alone even ask if you needed some! Saw a bike I wanted advertised at Paddock Motorcycles, Congleton - from the first enquiry to buying it they were a delight. I've even sold the bike back to them as I'm now about to become the owner of a rebuilt 1978 bike I always wanted - they dealt with everything quickly and efficiently. Thanks Dan, Joe, James and Gauge - I'll see you soon no doubt for a service on the old-new bike :-)
Date of experience: June 26, 2021
If you’re looking for a new bike then look no further than Paddock!! I was in touch with James from sales for a couple weeks whilst looking at purchasing my dream bike and they really go out their way to answer any question you may have as well as sending you extra photos and videos from what is on the website... unfortunately due to personal circumstances I had to withdraw from the deal however the team were understanding and did what they could to help me out, when the time is right this will be the first place I’ll be coming to purchase my new bike highly recommend!
Date of experience: June 16, 2021
