Pacifica Reviews

Doug 3187 arrived in good time and set about trying to resolve the issue. For various reasons he was unable to do so and in fact discovered another 2 issues. As it stands now we have had one meal in one month out of an oven that cost £1100.00. He left saying he would request an uplift as there are obviously multiple problems with the cooker. I tried ringing Currys to discuss the issue but because it's now out of the arbitrary 30 day period the phone system put me through to Pacifica. I went through the whole problem and was told I also needed to contact Currys. This of course is impossible on the phone, due to it putting me through to Pacifica, so I drove 10 miles to Currys in Barnstaple, where I was advised that I must wait for an uplift number from Pacifica which I then have to drive-again-to Barnstaple with to arrange a replacement. Fortunately the colleague I spoke to in Barnstaple gave me an email I can use to advise her of the uplift number. I am not overly impressed with this at all. I am also not happy that the "30 days" starts on the date of purchase, not on the day I received the goods which was 13 days later. Basically the first 13 days of my warranty period were used up without me even having the goods. Not acceptable. Currys really need to get their act together.

Fixed my washing machine and asked what the previous engineer diagnosed. Called when he was 10 minutes away, explained everything he did, and fixed the washing machibe

Repair booked via AEG/Electrolux one week before. Text message received the night before to confirm times (7:42-10:42am). Text message received at 9am to say "thanks for re-scheduling". Spoke to the engineer (Shaun) who told me he only had 4 jobs today and is wasn't "worth his time" coming out so he had cancelled the job.

The engineer Nick Woon was very efficient and found the problem quickly

Very helpful

Dylan was really helpful, explained exactly what was going on with the tumble dryer and showed me why it wasn’t working properly. Very friendly, helpful and professional. Thanks Dylan.

Pacifica engineer Andy Smith 6472 arrived on time. Identified and fixed the issue with my Range cooker quickly exposing what he was doing at every step. The cooker had another issue that I could not fit onto the D&G portal, Andy checked the oven and found a problem with a sensor that he was able to resolve. Very satisfied with with Andy’s visit.

Thank you Anthony for providing efficient professional service. You've really listened to the issues I've been having and found a solution and fixed my washer dryers. I'm catching up on my washing and it feels great :)

Dario did a great job replacing the broken glass on our induction hob. He was polite and efficient. The whole process with Pacifica was straight forward.

John Kirtley 6695 He did a very efficient, clean and tidy job and was very polite and kind.

Really bad experience with Pacifica. I needed my AEG microwave oven investigated for repair. Firstly, I was unable to book online as the payment screen was not working. I had an appointment booked for Friday the 5th of September. I had a email confirmation and text message with a link to track your engineer which I thought was good. On the morning of the visit, the engineer contacted me to say he had van issues and was not able to attend but could attend Monday. Not ideal, but these things happen so booked him in for Monday. Engineer arrived on the Monday and diagnosed the issue and said he would return once the part had arrived. Tracking in the customer portal I was able to see the part had arrived and he was tentatively booked in for Friday the 12th. Again the morning of Friday the 12th arrived expecting the engineer to come and resolve the issue however another text message stating they were not able to attend this time with no reason (Friday theme). Engineer offered that he could come Sunday the 14th again not ideal but wanting to get the situation resolved and having paid my fee upfront was keen to get the oven repaired. Provided a three hour time slot for Sunday afternoon. This time no contact from the engineer and despite attempting to contact him, I’ve been unable to speak to him. The office is closed on the weekend and therefore I’ve left them back and seeking an independent engineer who hopefully will be a bit more professional than this outfit.

So daniel fox3795 came to fix my heat pump dryer . Had a text to say on his way and was there when he said . Was a very nice man , and just got on with doing the repair . So pleased

Was delt with complete courtesy and no problem, very happy

Mike D 4094 was very polite and efficient. He explained exactly what should happen next .

Mark Atherton 6086 came and sorted out the issue quickly and efficiently. I was updated with the times, and he arrived when he said he would. It was perfect customer service

Nathan did a great job repairing my appliance. He diagnosed the problem quickly, replaced the faulty parts, and made sure everything was working properly before leaving. He was polite, professional, and clearly experienced. He also explained a few useful tips about using the appliance, which I really appreciated. Very happy with the service.

Excellent customer service provided by Luke Palmer who on arrival explained in detail what the issue was and how his intervention would resolve the problem. This was carried out very quickly and with the minimum of fuss, and once completed everything was left clean and tidy. Thank you Luke.

Would just like to say what a first class service we’ve received on the repair of a fault on our tumble dryer . The updates we had regarding date and time of engineers arrival were spot on. Mike D4094 did an excellent job, he even answered some of my questions regarding the appliance.

Made enquiry regarding replacement Electric Kettle under insurance. The representative Stephanie was professional, helpful and the matter resolved within minutes with a new one ordered. Thank you.