OTR Solutions is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about communication and customer service.
A good lead/guide for business. Thank you for your support.
No direct numbers the anyone and they hardly answers the phone calls and 9 out of 10 they don't email back .i.had a great experience with Sarah gay she is very nice and she goes extra miles to make sure i get pay and she always Amber's my emails....thanks ps i.dont know the date so I will pick any date bc i cant summit without it
very knowledgeable and professional team, always willing to help and provides the best service anytime we need it, I have been working with them for many years and i won´t change OTR for any other, they´re the best. Very pleasant and helpful team
Ellie Connolie and her team keep my business running and have made me a loyal customer!
TEAM SAM CAN ALWAYS BE RELIED ONE TO BE EFFICIENT AND EFFECTIVE.
Robert Howard teams are amazing. They communicate, work together to solve problems. They are patient and nice to listen to you. Thank you to all members of Robert Howard teams.
One suggestion will be extended the cut off time at least 2 more hours.
Fast and dependable
Fast payment
Otr capital is the worst factoring company i have use in a decade. They make issues over anything like return loads that have updated rate confirmation from the broker explaining every stop including double pay. Things like the broker asking for a blind BOL del. They don't seem to understand trucking at all. They waste carriers time asking questions only to then email broker and ask same questions. If you haul for the same broker everyday hopefully they have time everyday to respond to them asking the same questions everyday
Worse company to work with, they delay your payments and make you do severals call and emails to the brokers, once you got and answer from broker then they pay you. Make not sense have a factoring that make you do the collection and they charge a commission.
Recurring Issues with OTR: BOL Errors & Communication Problems over the last 7 months. OTR: Significant Service Deficiencies Frustrating Experience with OTR Services Google Review Body: "I am writing to express my extreme dissatisfaction with OTR's services. This is not the first time we've encountered issues with Bill of Lading (BOL) processing. Recently, we received only one page of a two-page broker-supplied BOL, causing significant delays. Heavy Hauling Heavy Haulers provides its own complete BOL, which has always worked seamlessly for us. We provide broker BOLs as a courtesy, but OTR's inability to handle this basic requirement is unacceptable. Furthermore, the lack of proper training within the OTR team is evident. Simple issues are repeatedly overlooked despite clear explanations, leading to ongoing frustration. Communication barriers are also a major concern. We receive emails entirely in Spanish, and even English communications often suffer from incorrect or missing translations. Delays in communication, or a complete lack thereof, are frequent. Some team members also struggle with basic email etiquette, failing to respond to inquiries or check email threads for updates. These persistent issues are causing severe disruptions to our operations. I urge OTR to address these critical concerns immediately, including: Resolving the recurring BOL errors through enhanced training and improved quality control. Implementing and enforcing proper communication protocols with timely responses, accurate translations, and appropriate email usage. Reviewing and improving internal processes to prevent these issues from happening again. I expect a prompt and comprehensive response outlining the steps OTR will take to rectify these serious service deficiencies."
5 star service! Dana Lewis's team and Dana are the best! We have been with OTR SOLUTIONS for over 8 years now and have had every opportunity to change factoring companies, but wouldn't change services even if they paid me!
We've been partnered with OTR Solutions for over four years now, and the experience has been nothing short of exceptional. Tyler Cromwell and the entire team have consistently delivered top-notch service, making them an invaluable part of our business operations. In this industry, we get calls from other factoring companies all the time trying to win our business. Saying "no" to them is easy because our relationship with OTR Solutions is simply unmatched. The professionalism, reliability, and genuine care they show for our success set them apart from the rest. The support we receive is proactive, personalized, and dependable—exactly what we need in a factoring partner. OTR Solutions has not only helped streamline our cash flow but has also allowed us to focus on growing our business with confidence. If you're looking for a factoring partner you can trust long-term, we can't recommend OTR Solutions enough. Thank you, Tyler, Nick and the entire OTR team, for being an essential part of our success!
Awesomeness
No complain at all, I got the best team.
Working with Team Dana has been an awesome experience. They are very helpful, thorough, accommodating and on time. They get it! the trucking business is challenging and they always help out where they can. We appreciate the hard work.
Always professional, courteous and helpful
Everybody at OTR Solutions has been incredibly helpful in making my business run smoothly. With Sarah Dudding as my account manager, I can't wait for what 2025 has in store and with OTR Solutions team by my side, I can trust it will be great
I'm working with them around 3 years! No issues!
Over all the BEST factoring company I’ve EVER dealt with !
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.