OTR Solutions

4.535483870967742 out of 5 stars
4.5
Excellent155 reviews

TrustScore

4.5
4.535483870967742 out of 5 stars
Excellent
5 out of 5 stars
134
4 out of 5 stars
2
3 out of 5 stars
2
2 out of 5 stars
2
1 out of 5 stars
15
155 reviews in total

Review summary

OTR Solutions is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about communication and customer service.

Based on reviews, created with AI

Featured Reviews

4/4 slots
POPULAR
1 out of 5 stars
1/5

Worst kind of company

Worst kind of company. Closed my acc without even telling me the reason and took 2 months to give me my letter of releas...Read more

0
0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

A good lead/guide for business

A good lead/guide for business. Thank you for your support.

0
0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

I appreciate for the help

I appreciate for the help

0
0
🔥 High engagement
POPULAR
2 out of 5 stars
2/5

No different than any other factoring…

No different than any other factoring co. fuel card program is trash and proposed it to be sooo beneficial. It's not a c...Read more

0
0
🔥 High engagement

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customer
customer
1 reviews
11 months ago
5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️

⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️

Helpful?
K Gant
K Gant
1 reviews
11 months ago
5 out of 5 stars

OTR does their best to get the…

OTR does their best to get the information confirmed and get you paid. No recourse is the best way to go.

Helpful?
customer
customer
1 reviews
11 months ago
4 out of 5 stars

Overall quick payout

Overall quick payout. There are a few loads/invoices that they do not read fine print and need extra verification. So long as there is not a problem, the payout is quick. If there's been an addition to rate, it takes awhile for payout.

Helpful?
11 months ago
5 out of 5 stars

OTR is the best.

OTR is the best I know of. I have friends that have tried other companies but get bad results or get the run around. All I know is my team with Tyler Cromwell and Nick Olson is the best by far... The fuel card is good they fund same day and if any issues they try to resolve it ASAP. Emmy Delgado is my fuel manager and he does a superb job. The new app features are good compared to how the old features worked . That is definitely a plus i like that you can do a Broker check to make sure that they actually pay.... I recommend OTR to alot of people that are looking to do Factoring.

Helpful?
customer
customer
1 reviews
11 months ago
5 out of 5 stars

Amazing customer service

Amazing customer service! Requested payment and it was received within 15 minutes. I highly recommend

Helpful?
11 months ago
5 out of 5 stars

Great company 🙂

The team @ OTR are the best. In any situation they get it handled. And they are very professional & knowledgeable. Hands down they are the best in this business 💪🏾👍🏾.

Helpful?
customer
customer
1 reviews
11 months ago
5 out of 5 stars

Very Professional & Dependable!!!!

Very Professional & Dependable!!!!

Helpful?
customer
customer
1 reviews
11 months ago
5 out of 5 stars

OTR always gets my money to me fast and…

OTR always gets my money to me fast and if ever there is an issue with paperwork they help me get it squared away.

Helpful?
CD Logistix
CD Logistix
1 reviews
11 months ago
5 out of 5 stars

Same day invoice processing and payments

We have been with OTR Solutions for 2 years now and even tho we've grown enough to not use factoring, we have decided that small percentage we pay them for processing our invoices is worth staying. All bills are in one place, their account managers are super knowledgeable, payment is in our bank the same day with Bolt option, they are connected to DAT load board, so little check mark below broker name says if they are approved for factoring, so you dont have to search anything....We never had any issues...what more to ask for?! They truly are amazing. And no, we are not paid to say any of this. If you are looking for factoring company, this is the one!

Helpful?
customer
customer
1 reviews
11 months ago
5 out of 5 stars

The best partner to have as a owner…

The best partner to have as a owner operator great people to work with prompt to fix a issue and reliable

Helpful?
11 months ago
5 out of 5 stars

Excelent Communication

Excelent Communication Very sharp check up of the paperwork Excelent payment times and support with the fuel card

Helpful?
Richard
Richard
1 reviews
11 months ago
5 out of 5 stars

Hello whenever I call to have a…

Hello whenever I call to have a question or get a problem resolved, I am set up with Dana‘s group. They are always very friendly and helpful. Thank you.

Helpful?
Will Davis
Will Davis
1 reviews
12 months ago
5 out of 5 stars

I’ve been with OTR now for 6 months…

I’ve been with OTR now for 6 months it’s one of the easiest factoring companies to deal with, they really make me feel like we’re a family. If anyone is seeking a good factoring company this is it, you’ll never look back. This is coming from D2 Express Solutions. And my buddy Zach phenomenal guy he really goes above and beyond to help out in any way he can. My vote and the team from D2 Express that he should get a raise for all the hard work he helps us with. Thank you guys so much. Signed Will Davis and the team of D2 Express Solutions.

Helpful?
Sam
Sam
1 reviews
about 1 year ago
1 out of 5 stars

President

Hi Guys do not stuck with OTR Solutions They rip off the logistics companies I signed the agreement with non recourse And I delivered load they conform with shipper and receiver after that they paid me after 35 days they says we are going to cut from your invoice because broker put hold on your account I said ok than they says we cut every week 1250 from your account than they cut twice a week 1250 If you talk to them they says we will charge you 10 percent extra on the amount we own Please read the contract before you sign with OTR

Helpful?
about 1 year ago
1 out of 5 stars

It has become a nightmare with OTR…

It has become a nightmare with OTR won’t release my small family own company. I had never factored not a single invoice because they do not factor with the broker I’m working with,In order to get a release want me to pay a ridiculous fee from my hard earn money I made in the middle of the night and there is OTR stretching their hand you owe me.Jake was very difficult with me it came to the point he hanged up the phone. I then proceeded to contact the manger Anthony he was rude and tone of voice was aggressive towards me. Please stay away from this factoring company they trick you into signing up sell you a Cinderella story and then surprise surprise. My buddy recently asked me about OTR I for sure didn’t recommended OTR and will continue to not recommend.

Helpful?
NA
NA
1 reviews
about 1 year ago
1 out of 5 stars

The company calls you trying to get you…

The company calls you trying to get you to sign up but doesn’t tell you they are treating factoring like a loan and ask for all this personal information to come back saying the underwriter refuse to accept.. DO NOT Waste your time with this company it’s so many other companies that doesn’t treat factoring like a loan, unprofessional and a waste of time and personal information Wyatt nor Patrick did not explain the full details of there qualifications which I never heard of far as factoring.. Don’t waste your time dealing with this overrated company…

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Daniel Fitz
Daniel Fitz
1 reviews
over 1 year ago
1 out of 5 stars

Heavy handed control , lack of clear disclosures

Heavy handed control. One year contract cannot get out of even though I felt lack of clear disclosure to show true cost of services such as charging 5.00 per transaction ACH when many other factoring companies are free ! These junk fee”s change the effective interest rate that user pays to use there factoring!

Helpful?
over 1 year ago
5 out of 5 stars

Es un gran placer trabajar con OTR…

Es un gran placer trabajar con OTR Solution,usualmente trabajo con el mismo equipo encabezado por María Jiménez ,siempre muy atentos y eficientes ,maravilloso servicio cuando necesito mis facturas bolt ,recibo el depósito inmediato ,realmente recomiendo esta compañía sería un agrado para todos Maelyn

Helpful?
Anthony Szado
Anthony Szado
1 reviews
almost 2 years ago
5 out of 5 stars

Great honest company

Great honest company, been working with them for years and have always been treated fairly. no business is perfect, but how they handle situations is always professional and ends up being the right way.

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