Orion Home Improvement Ltd is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
Professional approach by all staff . Arrived when booked , left everywhere tidy . Good standard of work . Good informati...
Your employee, Roy, did a great job. He was friendly, professional, and very knowledgeable. He fixed the issue with the ...
Composite doors fitted nearly eight years ago. Problem with locking mechanism developed. One phone call, immediate conf...
The customer service was excellent, Dawn, the staff member i dealt with has been so helpful and we have reached a soluti...
From time time they arrive I had the most friendly service, they made me feel special and enough think was any problem to do! I am also very pleased with the products, well wealth the money! Many thanks!
Technician was very helpful and considerate and was on time and courteous
Great product, price and ongoing support, we’ve recommend Orion to friends and neighbours and they’ve bought from them too. I highly recommend you consider this company for your windows and exceptional quality bi-fold doors.
Orion came out to resolve a problem with my front door. Firstly the ease at which to contact them and them to arrange a time to come was excellent. Also the technician contacted me as promised prior to coming and when he was here he was professional and friendly
The member of the snagging team from Orion was booked to arrive at 8am. He arrived on time identified the problem and put it right with speed and tidiness
Our request for repair was dealt speedily and professionally. Very happy customer
Great customer service from Lynn who was very helpful when resolving an issue with a pane of glass. The engineer was also a nice guy, very efficient and friendly. Overall good experience with Orion Windows who installed our windows in our home when we moved in, replacing all the rotten wooden ones. Would recommend and use again.
The Orion Team were wonderful. From the office to the hands on professionals. I had windows, doors and a bespoke conservatory built. 'Delighted'was the word to describe the way I felt with the finished result! I met over 10 lovely men in the company and they all travelled a long distance for the project and worked in cold weather conditions. I was treated with respect. The Office staff were polite and helpful. I recommend this team 100%. A big thank you from me!
After my conservatory was completed, it was even better than I imagined. I like it very much. The employees in each department gave me good suggestions. It is a trustworthy company. Thank you Paul, Richard and all.
The 2 guys worked hard and did a very good job. They tidied up afterwards and “handed over” the two doors making sure we were happy with them . The after sales service was quick, courteous and efficient whilst arranging a visit for minor adjustment to the handles and locks. I would definitely recommend Orion
Richard from Orion Windows came to replace the sealed units in our French Doors that were purchased 2020. Great after sales support, very helpful and friendly. Would definitely recommend Orion Home Improvements.
Great service from start to finish. Quality product fitted quickly and professionally. Good follow up. We were kept very well informed with times and dates etc. Highly recommended.
FULFILLING THEIR PROMISED GUARANTEE IS AN EXCELLENT ASPECT OF OUR PURCHASE
We had fabulous assistance/advice from making our initial enquiry to moving into our new home Nothing seemed too much trouble.handover from colleagues was seamless and we felt able to tell of any anxieties( some were trivial ) Never felt like this Imelda Melanie and Jess felt like family Nearing moving date Simon the site foreman was and still is easily approachable listened and answered our queries putting a plan in place and resolving items seamlessly Our home is perfect .we are very proud indeed My husband would speak of the finish and how well things have been done I appreciate all of this but to me for it to feel like our home as soon as we walked in was and still is wonderful The people working on site were always easy to speak to and very thoughtful at all times I couldn't recommend Orion more highly and the team of people working for them Thank you
Over the moon with my graphite French doors from Orion, they look stunning. Had a couple of small niggles but cannot fault the customer service I have received. Had to have one sealed unit replaced as there were streaks between the glass but these weren’t noticed until the sun shone. No problem having it replaced, was done within the week. Definitely recommend this company 💯 %
Quick and efficient service
It took a long while for a person to come after we were told a part had to be ordered. It had been in the shop a few weeks and we were not informed, we had to ring and inquire ourselves
Great engineer arrived to fix window handle and back door knee exactly what he was doing fixed window first now works great then onto our back door that had stoy shutting properly now works like new. The Engineer was very efficient and clean worker took his boots off outside, what more could I ask for great experience thanks Orion
Excellent service from start to finish. The engineer rang to say when he would arrive and then explained everything and was completed work quickly and efficiently. We received a follow up call to check if everything was rectified and to ensure we were happy with the service.
We waited a while for the glass to be delivered, but when it arrived the two men that fitted it were fast, efficient and no mess. They cleaned the glass aswell.
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