Origin Energy Reviews

Information given was clear and helpful. The gentleman helping me went out of his way to find the best deal, and I am very very happy with their offer. I am a long term customer and, with this service, I am sure I will continue to be. Big thanks to Malone for his help.

Very patient, courteous and helpful assistant. She took the time to go through all my options and updated both my plans. Thanks Sam!

It was the most frustrating phone call ever. The guy wouldn't answer my questions keep repeating information I didn't ask for and kept apologizing for frustrating me. Why anyone would be with Origin without not having any other option amazes me. I have been loyal to them for years but not anymore. Perhaps if I call back and get someone else I would get a better experience.

Andreas was most helpful. He advised of the best plan for us. He was patient, and answered all my questions.

Great experience with customer service who served me her name (Holli) and wonderful deal with origin thank you so much

The gentleman I spoke to was very helpful understanding and very polite and I could understand every word he said you need more workers like him beautiful customer service

Very understanding and a quick response to help me set up a payment plan

Very helpful and understanding couldn’t ask for better support. Thank you very much.

Thea was very quick to respond and resolve the issue. Much appreciate it!

I recieved a positive response in a very timely manner, with understanding and resulting in a mutual outcome.

A simple request for my account number,but was redirected everywhere else. I need my acct number to pay online. Obviously, I don't have my hard copy. Very frustrated at a simple request that can't be fulfilled

The reply was quick and did answer my question, although I am still not 100% convinced.

Extremely polite and helpfull operator who knows the product

There's not much to dislike about our communication, it's just a little to pushey to push electronic payments which is full of traps and pitfalls beyond your website. I can rely on paper bills and with cellulose the sky is the limit.

Salesman was very informative and was a great help in my decision.

The response I got was amazing thank you Mel when I'm down on my luck at the moment I've had a bit of pressure relived thanks again

Hamish was thorough and persistent He achieved a positive outcome for his client

Late April I had the usual difficulty renewing my electricity plan for my second account with origin. So as before telephoned to make the arrangement, thought it had gone well but didn't receive confirmation. Early June checked my accounts online and confirmed plan not renewed, so emailed story and details to "hello origin" then engaged in email exchange over several days with "Jason" who I soon realised... from inappropriate replies to mine.... was actually an AI Chatbot . That seriously irked me.. remember folks the A stands for Artificial.. so phoned Origin again explained everything to Kiel...who was friendly and patient as I explained the long and tortuous story. Kiel promised to retore my plan with a better deal which he did, having appreciated my disappointment and frustration. Amazingly my email pinged the confirmation notice even before we finished the call. Great job Kiel, you are a credit to Origin. Thanks, Rod