Orbit car hire and Alma were very…
Orbit car hire and Alma were very efficient, collecting and returning the car was seamless
4.5
Great
1,000 reviews
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💬Hasn't replied to negative reviews
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Review summary
Orbit Car Hire receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
Pick up was quick and efficient
Pick up was quick and efficient
Rented a car for 5 days
Rented a car for 5 days. No issues and great company.
Good service
Good service, pollite customer service, rental location conveniently at the main railway station, fairly new car worked fine :)
Company details
Information provided by various external sources
No description available yet.
Contact info
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Website
orbitcarhire.com
All reviews
1,000 total • Write a review
Showing 981 - 990 of 996 reviews
RT
The communication was very quick and…
The communication was very quick and efficient .The staff was very helpful . The only issue was I obtained premium insurance which still had a substantial excess and the hire car company said it was not adequate!
Date of experience: October 18, 2024
KP
Everything was smooth
Everything was smooth. No problems , no shocks.
Date of experience: October 17, 2024
M
Marco
US
Right Cars Heraklion...
The whole online ORBIT CAR HIRE search and booking process was very easy and everything was as expected when we arrived at Right Cars in Heraklion airport. Right Cars are a little hard to find, but if you search for "right cars airport heraklion" on GoogleMaps, then the pin provided is in exactly right place and is only a 6 minute walk from the front of the arrivals terminal. Very polite, friendly and efficient staff and the signing up process went smoothly. FYI we used our own excess protection policy and though they did try to recommend theirs, it wasn't too hard a sell and we just stayed with what we had. Interestingly though, the Heraklion Right Cars approach to damage inspection is that you must video the car thoroughly yourself upon collection; they don't check around the vehicle with you at all, or mark existing damage on a sheet which is the process we have been used to at other car rentals. At drop off, they check the vehicle against their own damage report but double check against your video if they spot something they haven't got recorded on their sheet. This is in fact what happened; they noticed something that they hadn't got recorded from previous rentals, but my video clearly showed the damage was already there at collection and so we were not charged. For this approach to work it is absolutely vital that you make sure you thoroughly video the entire car so that all existing damage is clearly visible on the video. Make sure you do all the wheels and right down low around the bottom of the sides and bumpers too! It's a different approach than we're used to, but it worked for us and I quite liked it. I would use them again without hesitation.
Date of experience: October 17, 2024
TW
Good service and good experience.
Rep was at the airport waiting for us. Short journey to pick up the car. All very easy. Would recommend and would use again.
Date of experience: October 17, 2024
ZA
very good
They were right on time for us to take is to the car . Paperwork went rapidly and we had a new car . Friendly and not trying to push us to take and extra insurance. When we came back they looked at the car and gave the deposit back right away on our card .
Date of experience: October 17, 2024
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