Review summary

Open Colleges has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about communication and customer service.

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EC

Erin Clancy

3 out of 5 stars
I completed my Certificate in Nail…

I completed my Certificate in Nail Technology and had a mixed experience. The staff are AMAZING and always offer great support. Ellena, the course instructor offers excellent insight and advice around the realities of being a working Nail Technician. My issues are with the platform itself and the out of date education being provided (which is NOT the fault of Open Colleges) and the lack of emphasis of WHERE nail products are manufactured for higher safety. For example: 1. Having to upload a 8-10 minute recording, in mp4 format, that is under 470mb is ridiculous. (It says 500mb but anything over 470-480 won’t work) 2. The overwhelming typos and confusing sentence structure is absolutely unprofessional to say the least 3. The constant going on about nail polish when MOST NAIL TECHS DO NOT USE this is out of date (again not the fault of OC) 4. The lack of actual education around Nail Art is disappointing given the reality of today’s working Nail Tech and what we are expected to be able to do/create Overall, the staff are fantastic but the platform itself? Definitely needs to be improved.

j

jenny

2 out of 5 stars
Lots of room for improvement

the reading materials were often set for the American context rather than Australian and often full of typos. Navigating around the modules when doing assignments was clunky. Assessment tasks included menial activities that were time consuming but not a reasonable test of skill or knowledge (eg 'write an email to explain your findings'). Requirement for role plays wih multiple actors was a burden on family.

AK

Anthony Kellett

5 out of 5 stars
Highly Recommend

One of the great services of Open Colleges was having quick access to a teacher and get feedback within an hour. The times when the teacher was away they would contact me via email or phone when back at work. This service made learning blockages minimal and thus made studying easy and enjoyable. The mini video lectures, quizes and written material was straightforward to understand and the assignments were all applicable to practical accounting work. A few months after finishing my Certificate IV in Accounting and Bookkeeping I obtained a full-time accounting job. A big reason for this was the quality of the course from Open Colleges was of a high standard and the assistance from teachers was excellent. Highly recommend Open Colleges

DC

D Cook

5 out of 5 stars
Certificate III in Nail Technology course experience

I almost done my Certificate III in Nail Technology course. Happy with open college and appreciated the course and im really happy and thankful my trainer -Ellena. She is very patience and guidance and helpful and response my every emails very quick. I truly appreciate everything she have done to help me get thru my cause.

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Showing 921 - 930 of 996 reviews
J
1 out of 5 stars

This school is a joke - do not study through Open Colleges

Student services, general organisation and communication amongst staff are awful. I ended up doing over 240 hours of unpaid work placement due to being stuffed around, messages and issues not being passed on by the people I spoke to and appointments and assessments not being made of followed up on. Even when appointments for assessments were finally booked, the assessors neglected to call, leaving me to follow up and prompt the calls myself. None of my messages through the student services message centre were ever addressed. I have finished my course and graduated now and if I call through to student support the automated voice STILL says I have queries that are being processed. That's how rediculous the student support is. Noone communicates within the school which lead to two different assessors messaging me at once, both wanting to book my face to face appointment. Every time I called about an issue I had to re-explain everything going on as messages or notes on my issues were clearly never recorded or passed on as each person I spoke to, including the assessors and trainers, had no idea I was even experiencing issues. "Staffing issues" are not a good enough excuse for the things that happened. I am not happy or satisfied with my experience. I paid for this course, which I could have had for far less up front cost through Tafe, because I was assured this school, it's services and materials were superior. This is a lie. I am currently studying through Tafe and wouldn't hesitate to say they out perform Open Colleges in every way. I will be lodging a formal complaint with the quality assurance board for training providers as I do not believe I was given the experience advertised and I do not believe this training provider actually provided me with any training. Save your money, go through Tafe.

Date of experience: January 6, 2020

S
4 out of 5 stars

Would definitely reccomend doing a course through Open Colleges!

Great trainers and assessors who always provide you with the best guidance and feedback as necessary or when asked. The course work was relevant and I found it very applicable to the work I do in my education career. The courses are easy to navigate through and set out in a way which isn't intimidating and extremely achievable.

Date of experience: January 6, 2020

T
5 out of 5 stars

Great support.

I was so happy and squealed a little the day I received my certificate in the mail. I took a little longer than most to finish my course and truly appreciated all the support I received. Thank you Rosalie Pellew, Paul Gonzales, Holly Radford, Peter McClatchey, Bernard Lewis and all the other tutors for answering my questions, giving me feedback and encouraging me to do my best. Many thanks also the wonderful staff in student support. When family and health issues impacted on my study, they were only a phone call away. Without them I probably wouldn’t have finished the course.

Date of experience: January 5, 2020

R
1 out of 5 stars

If I could have selected zero stars i would have!

If I could have selected zero stars I would have! Open Colleges are a complete joke! From misspelt and out of date information, to unrealistic grading times for assessments, they have been nothing but terrible to deal with. Trying to get in contact with their trainers and assessors is near impossible, and when you do, they’re aren’t much help. Would never recommend to anyone!

Date of experience: January 2, 2020

RP
1 out of 5 stars

Don't waste your money or your time

I'm pretty sure that any of the good reviews are written by them. They're not a good company to study with. Look somewhere else. The assessors are lazy and student support are useless

Date of experience: January 1, 2020

T
5 out of 5 stars

Sarah Burgess

Sarah Burgess is a amazing assessor and always went the extra mile for me. Without her I believe I would have never graduated. Whatever she is getting paid it isn’t enough.

Date of experience: December 30, 2019

M

MH

US

3 out of 5 stars

The good thing about open colleges is…

The good thing about open colleges is being able to study in your own time. It’s great for full time workers. But... The teachers take way too long to get back to you. I understand you have a lot of students. But you shouldn’t accept everyone if you don’t have the capacity to respond in a reasonable amount of time. Also open space was down for a few weeks this year and that really disrupted my learning.

Date of experience: December 29, 2019

A
5 out of 5 stars

Great experience

Great experience with helpful teaching staff. I did find dealing with student services difficult at times, especially when they insisted I had course work left to complete but the teachers said I had completed everything required to pass the course.

Date of experience: December 29, 2019

S
4 out of 5 stars

I thoroughly enjoyed the course but…

I thoroughly enjoyed the course but thought at times my assessment marking was slow. Thank you

Date of experience: December 27, 2019

C
4 out of 5 stars

Studying through Open Colleges has been…

Studying through Open Colleges has been an amazing experience. The support from the online team, the trainers and assessors has been great throughout. The course material was easy to navigate and well set out. Great experience!

Date of experience: December 27, 2019

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