Review summary

Open Colleges has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about communication and customer service.

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EC

Erin Clancy

3 out of 5 stars
I completed my Certificate in Nail…

I completed my Certificate in Nail Technology and had a mixed experience. The staff are AMAZING and always offer great support. Ellena, the course instructor offers excellent insight and advice around the realities of being a working Nail Technician. My issues are with the platform itself and the out of date education being provided (which is NOT the fault of Open Colleges) and the lack of emphasis of WHERE nail products are manufactured for higher safety. For example: 1. Having to upload a 8-10 minute recording, in mp4 format, that is under 470mb is ridiculous. (It says 500mb but anything over 470-480 won’t work) 2. The overwhelming typos and confusing sentence structure is absolutely unprofessional to say the least 3. The constant going on about nail polish when MOST NAIL TECHS DO NOT USE this is out of date (again not the fault of OC) 4. The lack of actual education around Nail Art is disappointing given the reality of today’s working Nail Tech and what we are expected to be able to do/create Overall, the staff are fantastic but the platform itself? Definitely needs to be improved.

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j

jenny

2 out of 5 stars
Lots of room for improvement

the reading materials were often set for the American context rather than Australian and often full of typos. Navigating around the modules when doing assignments was clunky. Assessment tasks included menial activities that were time consuming but not a reasonable test of skill or knowledge (eg 'write an email to explain your findings'). Requirement for role plays wih multiple actors was a burden on family.

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AK

Anthony Kellett

5 out of 5 stars
Highly Recommend

One of the great services of Open Colleges was having quick access to a teacher and get feedback within an hour. The times when the teacher was away they would contact me via email or phone when back at work. This service made learning blockages minimal and thus made studying easy and enjoyable. The mini video lectures, quizes and written material was straightforward to understand and the assignments were all applicable to practical accounting work. A few months after finishing my Certificate IV in Accounting and Bookkeeping I obtained a full-time accounting job. A big reason for this was the quality of the course from Open Colleges was of a high standard and the assistance from teachers was excellent. Highly recommend Open Colleges

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DC

D Cook

5 out of 5 stars
Certificate III in Nail Technology course experience

I almost done my Certificate III in Nail Technology course. Happy with open college and appreciated the course and im really happy and thankful my trainer -Ellena. She is very patience and guidance and helpful and response my every emails very quick. I truly appreciate everything she have done to help me get thru my cause.

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Showing 431 - 440 of 996 reviews
J

Review

A great college to study with however at times there were poor communication and difficult to understand due to bad phone lines and personal accents. It became frustrating at times when trying to get in contact with a particular person and not being able to get through. My assessors were always there when I needed them, just took some time to get a response.

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C

Open Colleges offers a first class…

Open Colleges offers a first class online platform and student support. For me they were always very attentive with feedback, marking and educating and always accessible. I couldn't recommend Open Colleges high enough and will certainly be back for further studies in the future!

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K

Diploma Of Building and Construction

Completed my Diploma of Building and Construction. The assessors for the course were extremely helpful. The detailed feedback on each question in assessments was helpful for re-submitting answers and for future personal development. Assessments were reviewed and marked quickly. Always had the option to organise a phone call for a detailed explanation of questions to aid in answering them in better detail. Will definitely study with Open Colleges again in the future.

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EH

Very helpful teachers

Very helpful teachers. Very easy to get help on assignments and understand the questions which need to be answered.

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J

Assessments took a very long time to be…

Assessments took a very long time to be marked (before Covid hit) When needing assistance regarding an explanation of questions to complete (and what the questions were asking) most assessors gave feedback that mirrored the questions that were hard to understand in the first place! To add, most assessors aside from one or two took their time responding by email. ( I would like to mention Eliana Vogiatzis as the only assessor at Open Colleges that gave me 100% support and assistance at all times and who was efficient, prompt, helpful and understanding towards me and my needs while studying. I commend her professionalism and demeanour) The procedures of submitting in assessments was extremely challenging and difficult- not everyone is technically minded! Student support staff made errors regarding unlocking correct modules and gave incorrect information regarding how much I still needed to complete, therefore when I thought I was almost finished my course, I then discovered there was additional assessments to be completed. Most assessors were very anal about submission of work and were too picky over trivial matters that weren’t a big deal, however delayed marking assessments until these minor details were corrected and I went through the process of then resubmitting. When I finally completed my course I was told it would take 4 to 6 weeks for my diploma to be sent to me. After almost 5 weeks went by I received an email from O.C informing me that records of my up to date first aid information needed to be viewed by O.C before they could release the diploma to me! Why was this request not brought to my attention well before the weeks went by?? Then when I forwarded this information it took another few days for O.C to then actually mail the diploma and it was another week after that for me to finally receive it in the mail. I was then devastated to see my diploma all bent and twisted in my mailbox- aside from stamping a very small message of ‘do not bend’ on the envelope, no other efforts were made to ensure my diploma reached me in good condition. (Example: providing a cardboard backing to protect the diploma from being mishandled in the mail, instead of only providing a flimsy plastic sleeve!) A disappointing and stressful experience with Open Colleges in general and therefore I cannot recommend this service to others.

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J

I was so happy

I was so happy with all the help and assistance. All the resources were easy to access. I am very grateful to have finished my study with you guys

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N

Thank you for the opportunity to gain new skils.

I have enjoy the course content. All teachers and staff were friendly and professional.

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T

Thank you so much for what has been a…

Thank you so much for what has been a challenging time working fulltime, ill heath and completing the course. You were patient and understanding with givving me time to recover and submit my assessments and extending my course. You have me the knowledge and the confidence to start the career of my dreams.

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E

The whole experience was very good

The whole experience was very good, I had lots of support from the team. I will definitely recommend the course to anyone. I have learned a lot. Two people I would like to single out, Holly and Peter they were very prompt to respond and me to achieve this goal ahead of time.

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T

Good support - OK material - Placement

The online support was helpful and prompt. Feedback and support from assessors was usually timely and beneficial. Course material and assessments need some editing. Some of the placement tasks were asking a lot of an organisation and student. To have a student interview a young person at risk with coexisting issues ask about family and various other triggering topics is potentially dangerous. Then to have a response of, "if you can't do it there, find another placement" is unrealistic. A. Its hard to find a placement and b. Are you supposed to find a placement just to be able to do a few tasks? Doesn't sound reasonable.

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