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Assessments took a very long time to be…
Assessments took a very long time to be marked (before Covid hit) When needing assistance regarding an explanation of questions to complete (and what the questions were asking) most assessors gave feedback that mirrored the questions that were hard to understand in the first place! To add, most assessors aside from one or two took their time responding by email. ( I would like to mention Eliana Vogiatzis as the only assessor at Open Colleges that gave me 100% support and assistance at all times and who was efficient, prompt, helpful and understanding towards me and my needs while studying. I commend her professionalism and demeanour) The procedures of submitting in assessments was extremely challenging and difficult- not everyone is technically minded! Student support staff made errors regarding unlocking correct modules and gave incorrect information regarding how much I still needed to complete, therefore when I thought I was almost finished my course, I then discovered there was additional assessments to be completed. Most assessors were very anal about submission of work and were too picky over trivial matters that weren’t a big deal, however delayed marking assessments until these minor details were corrected and I went through the process of then resubmitting. When I finally completed my course I was told it would take 4 to 6 weeks for my diploma to be sent to me. After almost 5 weeks went by I received an email from O.C informing me that records of my up to date first aid information needed to be viewed by O.C before they could release the diploma to me! Why was this request not brought to my attention well before the weeks went by?? Then when I forwarded this information it took another few days for O.C to then actually mail the diploma and it was another week after that for me to finally receive it in the mail. I was then devastated to see my diploma all bent and twisted in my mailbox- aside from stamping a very small message of ‘do not bend’ on the envelope, no other efforts were made to ensure my diploma reached me in good condition. (Example: providing a cardboard backing to protect the diploma from being mishandled in the mail, instead of only providing a flimsy plastic sleeve!) A disappointing and stressful experience with Open Colleges in general and therefore I cannot recommend this service to others.