Review summary

Open Colleges has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about communication and customer service.

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See what reviewers are saying

EC

Erin Clancy

3 out of 5 stars
I completed my Certificate in Nail…

I completed my Certificate in Nail Technology and had a mixed experience. The staff are AMAZING and always offer great support. Ellena, the course instructor offers excellent insight and advice around the realities of being a working Nail Technician. My issues are with the platform itself and the out of date education being provided (which is NOT the fault of Open Colleges) and the lack of emphasis of WHERE nail products are manufactured for higher safety. For example: 1. Having to upload a 8-10 minute recording, in mp4 format, that is under 470mb is ridiculous. (It says 500mb but anything over 470-480 won’t work) 2. The overwhelming typos and confusing sentence structure is absolutely unprofessional to say the least 3. The constant going on about nail polish when MOST NAIL TECHS DO NOT USE this is out of date (again not the fault of OC) 4. The lack of actual education around Nail Art is disappointing given the reality of today’s working Nail Tech and what we are expected to be able to do/create Overall, the staff are fantastic but the platform itself? Definitely needs to be improved.

j

jenny

2 out of 5 stars
Lots of room for improvement

the reading materials were often set for the American context rather than Australian and often full of typos. Navigating around the modules when doing assignments was clunky. Assessment tasks included menial activities that were time consuming but not a reasonable test of skill or knowledge (eg 'write an email to explain your findings'). Requirement for role plays wih multiple actors was a burden on family.

AK

Anthony Kellett

5 out of 5 stars
Highly Recommend

One of the great services of Open Colleges was having quick access to a teacher and get feedback within an hour. The times when the teacher was away they would contact me via email or phone when back at work. This service made learning blockages minimal and thus made studying easy and enjoyable. The mini video lectures, quizes and written material was straightforward to understand and the assignments were all applicable to practical accounting work. A few months after finishing my Certificate IV in Accounting and Bookkeeping I obtained a full-time accounting job. A big reason for this was the quality of the course from Open Colleges was of a high standard and the assistance from teachers was excellent. Highly recommend Open Colleges

DC

D Cook

5 out of 5 stars
Certificate III in Nail Technology course experience

I almost done my Certificate III in Nail Technology course. Happy with open college and appreciated the course and im really happy and thankful my trainer -Ellena. She is very patience and guidance and helpful and response my every emails very quick. I truly appreciate everything she have done to help me get thru my cause.

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Showing 241 - 250 of 996 reviews
J
1 out of 5 stars

DO NOT STUDY WITH THEM

DO NOT STUDY WITH THEM Go to Tafe instead Terrible grammar in the material and out of date information, when i showed qualified professionals the course material they laughed it was so bad The qualification will not recognized in the real world and i just dont understand how they are still allowed to be open

Date of experience: June 30, 2021

C
5 out of 5 stars

Great learning experience

Great learning experience, excellent support from professional staff. Online learning is not for everyone though Open Colleges provided me with a way to achieve my goals. Thanking all of the team from Open Colleges with genuine appreciation.

Date of experience: June 29, 2021

A
4 out of 5 stars

Good course.

Good course. Late change to assessors due to re-structure at the college. Big help with helping me finish the course on time.

Date of experience: June 28, 2021

K
2 out of 5 stars

Room for Improvement

The assessments documents are formatted and worded terribly. Quite a few spelling and grammatical errors throughout. Very inconsistent. It can sometimes be difficult to get in contact with some assessors as you can’t book phone calls with them. I also received misleading email communications - for example, I was sent an email saying that I could extend my course, but then when I applied for this I was told that my period to extend was expired (I had received that email on the same day). I was also sent an email saying that my course had expired and I didn’t complete it when in fact I had graduated. I had to call support to confirm this and resend my certificate of completion. The whole system is very cluncky. There is a lot of room for improvement. Aside from that, I had a really pleasant experience with one of my trainers - Catherine Tumelty. She was so responsive and helpful and was the silver lining throughout the time I was doing study. Keep her!!!

Date of experience: June 28, 2021

K
5 out of 5 stars

Support was great!

I found the assessors answered you in a reasonable time and the course content and online accessibility was great.

Date of experience: June 25, 2021

CD
1 out of 5 stars

Look else where!!!

If you think there is the slightest change you will not be able to finish the course. DO NOT go with Open Colleges! My son suffers from anxiety so before he enrolled in a Diploma, we spoke to Open Colleges about the high chance of him withdrawing and costs. We were explicitly told we would only pay for what he had done. We asked for all financial correspondences to be sent to wife. None of this happened. My son pulled out less than half through not having done any units. Open Collages pursued my son through their debt collectors for the full amount. I filled in their complained form which they dutifully ignored for three months. When they did finally look at it. They did not directly answer any of the statements made in it. Extremely unprofessional.

Date of experience: June 25, 2021

J
1 out of 5 stars

I will never study through this place again

I don’t know what was worse: the ambiguous training material or the student support who kept giving conflicting information. I suggest you re-train and periodically test the people who are providing information to your students. I did not find the course worth the money (you cannot cancel and get a refund) or irritation that it caused me.

Date of experience: June 24, 2021

C
1 out of 5 stars

Cert II in Horticulture

I found it very difficult to progress through my course "at my own pace". Video assessment pieces were challenging, especially at first. I was assured that I did not need a workplace placement to complete the course, but in fact, it would have made it so much more relevant and easier in the long run. Modules were not unlocked at the start of the course and I was prevented from moving through while I waited on assessments to be completed (due to difficulties with videos), when I could have continued to progress. Due to taking advantage of a discount I was talked into enrolling when I knew I would have no time to work on the materials, and in the end had to pay for extensions (partly because of the time wasted waiting for modules to be unlocked) and partly due to continued work and family commitments. I also had some difficulty understanding one of the trainers when I reached out for clarification. It would have been easier to have one person to contact throughout the course, rather than have different people pick up questions on the discussion pages for each module's assessments. Assessment items had limitations such as "one-page poster", "two-page leaflet", or "three minute video" when it was impossible to present all the information required within these restrictions. Almost every presentation assessment required explanation of WHS considerations, when we had previously completed a module about WHS, and this took up time when an understanding of new material could have been demonstrated. Thank you for taking the time to respond to my review, although it seems as though my opinions have been dismissed. I never expected not to work to gain my qualification, nor do I fail to understand assessment guidelines and why they are in place. My further study will not be completed through Open Colleges.

Date of experience: June 24, 2021

SJ
5 out of 5 stars

I really enjoyed studying with Open…

I really enjoyed studying with Open Colleges. I found the Trainers and Assessors went above and beyond on multiple occasions which exceeded my expectations a wonderful experience all round. I would encourage reaching out to get a study buddy as TA Webb said ‘A burden shared is a burden halved’ I would definitely recommend studying with Open Colleges to anyone thinking of taking on studying as a career change or to further education. 5 out of 5

Date of experience: June 24, 2021

J
3 out of 5 stars

Unsatisfactory

Overall the content was satisfactory although certain modules weren’t yet developed so i was waiting with no study for MONTHS to complete the course. This ultimately gave me a lack of motivation & loss of study drive. Not all trainers are helpful, only one actually replied to me regularly the others disregarded my messages. These few things are unacceptable when undertaking a course and this has lead me to not recommend open colleges to others.

Date of experience: June 23, 2021

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