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Room for Improvement
The assessments documents are formatted and worded terribly. Quite a few spelling and grammatical errors throughout. Very inconsistent. It can sometimes be difficult to get in contact with some assessors as you can’t book phone calls with them. I also received misleading email communications - for example, I was sent an email saying that I could extend my course, but then when I applied for this I was told that my period to extend was expired (I had received that email on the same day). I was also sent an email saying that my course had expired and I didn’t complete it when in fact I had graduated. I had to call support to confirm this and resend my certificate of completion. The whole system is very cluncky. There is a lot of room for improvement. Aside from that, I had a really pleasant experience with one of my trainers - Catherine Tumelty. She was so responsive and helpful and was the silver lining throughout the time I was doing study. Keep her!!!