Review summary

Open Colleges has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about communication and customer service.

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EC

Erin Clancy

3 out of 5 stars
I completed my Certificate in Nail…

I completed my Certificate in Nail Technology and had a mixed experience. The staff are AMAZING and always offer great support. Ellena, the course instructor offers excellent insight and advice around the realities of being a working Nail Technician. My issues are with the platform itself and the out of date education being provided (which is NOT the fault of Open Colleges) and the lack of emphasis of WHERE nail products are manufactured for higher safety. For example: 1. Having to upload a 8-10 minute recording, in mp4 format, that is under 470mb is ridiculous. (It says 500mb but anything over 470-480 won’t work) 2. The overwhelming typos and confusing sentence structure is absolutely unprofessional to say the least 3. The constant going on about nail polish when MOST NAIL TECHS DO NOT USE this is out of date (again not the fault of OC) 4. The lack of actual education around Nail Art is disappointing given the reality of today’s working Nail Tech and what we are expected to be able to do/create Overall, the staff are fantastic but the platform itself? Definitely needs to be improved.

j

jenny

2 out of 5 stars
Lots of room for improvement

the reading materials were often set for the American context rather than Australian and often full of typos. Navigating around the modules when doing assignments was clunky. Assessment tasks included menial activities that were time consuming but not a reasonable test of skill or knowledge (eg 'write an email to explain your findings'). Requirement for role plays wih multiple actors was a burden on family.

AK

Anthony Kellett

5 out of 5 stars
Highly Recommend

One of the great services of Open Colleges was having quick access to a teacher and get feedback within an hour. The times when the teacher was away they would contact me via email or phone when back at work. This service made learning blockages minimal and thus made studying easy and enjoyable. The mini video lectures, quizes and written material was straightforward to understand and the assignments were all applicable to practical accounting work. A few months after finishing my Certificate IV in Accounting and Bookkeeping I obtained a full-time accounting job. A big reason for this was the quality of the course from Open Colleges was of a high standard and the assistance from teachers was excellent. Highly recommend Open Colleges

DC

D Cook

5 out of 5 stars
Certificate III in Nail Technology course experience

I almost done my Certificate III in Nail Technology course. Happy with open college and appreciated the course and im really happy and thankful my trainer -Ellena. She is very patience and guidance and helpful and response my every emails very quick. I truly appreciate everything she have done to help me get thru my cause.

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Showing 251 - 260 of 996 reviews
J
4 out of 5 stars

I have learned a lot in this course

I have learned a lot in this course. I believe some of the written assessments could've been less repetitive. Marking times were very long and I had alot of difficulty having my placement signed off due to an OC staff leaving.

Date of experience: June 22, 2021

X
5 out of 5 stars

excellent experience

excellent experience

Date of experience: June 21, 2021

A
5 out of 5 stars

I got what I wanted through Open…

I got what I wanted through Open Colleges, and that was knowledge and a job that I love. I could not have gotten there without them. Thank you.

Date of experience: June 18, 2021

A
1 out of 5 stars

Don't study with Open Colleges

I would never recommend studying with Open Colleges. They are unorganised, under staffed and the only way to get any issues resolved is to make formal complaints. The course material in Health and Leisure Cert IV does not cover enough practical teaching specific to Aged care lifestyle job role.

Date of experience: June 18, 2021

AC
2 out of 5 stars

Unhelpful trainers and support network

My partner faced an immense toll on her mental health, having to pay extra money to take out an extension, just to get assignments marked and emails read, with little help from all involved. She has had a major set back on her career having spent thousands of dollars for her to be told she can’t receive her certificate due to open colleges not marking her assessment in time, a terrible organisation, who will not answer any phone calls or emails regarding the situation, I am still waiting for an answer.

Date of experience: June 17, 2021

C
5 out of 5 stars

I have just graduated from the diploma…

I have just graduated from the diploma of community services. It took me 2yrs part time to complete. I love that it was self pace, it was challenging but I managed to complete it with minimal support. I always found student services to be helpful and respond to queries in a reasonable time frame. If I decide to study further I would absolutely consider Open Colleges again.

Date of experience: June 16, 2021

H
3 out of 5 stars

I was very appreciative that I was able…

I was very appreciative that I was able to obtain my Certificate 111 on line and have the opportunity undertake my studies in my own time. I found the modules interesting and relevant to what I was studying. My modules and assessments were marked in relative good time however I did struggle with getting feedback in a timely manner. Student Support were always very polite and helpful. However, when it came time to complete my work placement, the process caused me a lot of anxiety. There was no support from Open College in finding a placement and when I finally was successful there seemed to be a standoff between the facility and Open College. There was no communication between the two and I spent hours on the phone trying to facilitate this process. It took 8 months from when I was approved to when all documentation and paperwork was signed off to complete a mere 120 hours of actual placement. The time I spent with the clients and other support workers was rewarding and I learned a great deal from these amazing people. I would suggest future students are made aware of the challenges they are to face regarding the main part of the course ie their placement prior to commencing and paying their fees. It would be helpful if Open College liased with specific facilities in all states in order to provide students with some direction regarding their placement. If this were the case, facilities, students and Open College would have a mutual understanding of requirements. It would be a smooth transition for students saving time and stress for all concerned. In my opinion student placement is the most important part of the course but due to the complexities of documentation staff at the facilities have no time to deal with the additional workload and copious amounts of paperwork. Having the weekly communication on line was a great idea and unfortunately was only available at the end of my course but hopefully future students will benefit from this helpful guidance. Overall, I am pleased I did the course but what I initially believed was a 10 month course has drawn out to be 18 months and although I have completed my course I am still yet to receive my certificate.

Date of experience: June 15, 2021

K
5 out of 5 stars

Excellent Education

Open Colleges provide simple, well-organised courses that really help students acquire qualifications and learn essential skills in the field of their choice. I was most impressed by the support I was able to access from trainers, considering my course was completed 100% online. Time well spent; great job OC! Course: Diploma of Social Media Marketing

Date of experience: June 15, 2021

DN
5 out of 5 stars

study with best

had the most wonderful journey with open college, everyone was wonderful including, the trainers always very helpful

Date of experience: June 15, 2021

J
5 out of 5 stars

Staff

Patient, friendly and pro-active Assessors and Trainers allow the student to work through their chosen course and are more than happy to assist when needed.

Date of experience: June 15, 2021

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