Review summary

Open Colleges has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about communication and customer service.

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EC

Erin Clancy

3 out of 5 stars
I completed my Certificate in Nail…

I completed my Certificate in Nail Technology and had a mixed experience. The staff are AMAZING and always offer great support. Ellena, the course instructor offers excellent insight and advice around the realities of being a working Nail Technician. My issues are with the platform itself and the out of date education being provided (which is NOT the fault of Open Colleges) and the lack of emphasis of WHERE nail products are manufactured for higher safety. For example: 1. Having to upload a 8-10 minute recording, in mp4 format, that is under 470mb is ridiculous. (It says 500mb but anything over 470-480 won’t work) 2. The overwhelming typos and confusing sentence structure is absolutely unprofessional to say the least 3. The constant going on about nail polish when MOST NAIL TECHS DO NOT USE this is out of date (again not the fault of OC) 4. The lack of actual education around Nail Art is disappointing given the reality of today’s working Nail Tech and what we are expected to be able to do/create Overall, the staff are fantastic but the platform itself? Definitely needs to be improved.

j

jenny

2 out of 5 stars
Lots of room for improvement

the reading materials were often set for the American context rather than Australian and often full of typos. Navigating around the modules when doing assignments was clunky. Assessment tasks included menial activities that were time consuming but not a reasonable test of skill or knowledge (eg 'write an email to explain your findings'). Requirement for role plays wih multiple actors was a burden on family.

AK

Anthony Kellett

5 out of 5 stars
Highly Recommend

One of the great services of Open Colleges was having quick access to a teacher and get feedback within an hour. The times when the teacher was away they would contact me via email or phone when back at work. This service made learning blockages minimal and thus made studying easy and enjoyable. The mini video lectures, quizes and written material was straightforward to understand and the assignments were all applicable to practical accounting work. A few months after finishing my Certificate IV in Accounting and Bookkeeping I obtained a full-time accounting job. A big reason for this was the quality of the course from Open Colleges was of a high standard and the assistance from teachers was excellent. Highly recommend Open Colleges

DC

D Cook

5 out of 5 stars
Certificate III in Nail Technology course experience

I almost done my Certificate III in Nail Technology course. Happy with open college and appreciated the course and im really happy and thankful my trainer -Ellena. She is very patience and guidance and helpful and response my every emails very quick. I truly appreciate everything she have done to help me get thru my cause.

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Showing 161 - 170 of 996 reviews
LN
4 out of 5 stars

Loved the course, but needed more communication

There have been times when I would have appreciated more communication, things weren't always explained clearly regarding processes. I have had to ask why I haven't finished the course when I thought I had. This is because there isn’t a list that tells you what you still need to submit when it comes to assessments. I had missed a couple of things without realising. I am now at 96% complete and have submitted all of my assignments, I had to ask why. The 4% that remains is admin stuff from the colleges side. When you're really excited that you've submitted the very last assignment and it sits at 96% with no explanation of why? It takes a little bit of the joy of finishing away.

Date of experience: September 3, 2021

M
5 out of 5 stars

Had a very good experience

Had a very good experience with Open College, would definitely join again for future certifications. Assesses are very easy to communicate and approachable specially Tanya Galey and Holly. Very friendly and understanding. Was little disappointed when I read the news about how Open college will charge extra fees after your second submission of each assessment for markings.

Date of experience: September 1, 2021

S
5 out of 5 stars

Fantastic!

I had a great experience with open colleges and completing my course. It was great being able to do the work at my own pace and completing it early. I found the course work straight forward, the assessors were easy to contact and fast with their advice. Even when signing on to do the course I had full understanding and support from them, helping me understand what course i would need for the sort of job I could see myself in. By the end of my work placement I was fully employed in the career I was studying! Totally recommend and would definitely do a course with them again.

Date of experience: August 31, 2021

ZJ
4 out of 5 stars

Cert IV Accounting and Bookkeeping

I really enjoyed my course. Openspace was easy to navigate and the assessors and support team were friendly and helpful. You need to have self discipline, studying online, but there are really useful tools, in Openspace, to help keep you on track

Date of experience: August 31, 2021

KM
5 out of 5 stars

Really enjoyed my course in Marketing &…

Really enjoyed my course in Marketing & Communications. I work in Marketing and I found all the information really beneficial to not only my day job but also further enhanced my hard skills. All the assessors, were so helpful and gave tangible feedback. My favourite assessor was Catherine Tumelty, she was warm and encouraging and provided valuable feedback.

Date of experience: August 30, 2021

W

Wes

US

4 out of 5 stars

User friendly setup and well structured…

User friendly setup and well structured layout. I enjoyed my time with OC.

Date of experience: August 27, 2021

Hw
5 out of 5 stars

Very friendly staff

Very friendly staff, always willing to help, and give advice when required A++++

Date of experience: August 27, 2021

J

Jo

US

4 out of 5 stars

Easy to use and understand what needs…

Easy to use and understand what needs to be done to complete modules. The layout of the site is good, only issue is that it crashed a couple of times and I had to wait for modules to be unlocked. Overall very happy with the course, thanks very much!

Date of experience: August 24, 2021

A
5 out of 5 stars

Thank you very much opencolleges

Thank you very much opencolleges I finally received my certificate 4 building and construction!

Date of experience: August 24, 2021

E
2 out of 5 stars

Disappointed

Throughout this course I received very minimal support or help from the trainers. For example when I sent emails with my enquiries I received responses which was just copy and paste from the FAQ pages that I had already read but still needed further clarification. I did not feel that the trainers genuinely wanted to help if I requested more clarification than what was on the FAQ pages. An example for this is in one of the modules I had a total of 12 or more backward and forward emails to a trainer trying to ask for help as to where I went wrong, I was in the end instructed to just submit my work as it was because ‘it was too hard to see where I went wrong without seeing the data’ when I got the grade, the feedback stated that I needed to ask more questions if I was stuck on something. This was very frustrating to hear as I tried very hard to get further clarification but was told to submit my work by the trainer anyway. The overall wording of the activities, learning material and case studies was appalling and you can tell that no one has gone through and actually read the modules, and the activities recently to ensure it is kept fresh and up to date. Half the time it felt like double Dutch and like it was written by someone whose second language is English. I am shocked that this is how a cert IV is presented, especially when I paid over $3k for this course. There is no way that I would recommend anyone to use open colleges for study as this was a struggle.

Date of experience: August 23, 2021

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