Open Colleges
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Disappointed
Throughout this course I received very minimal support or help from the trainers. For example when I sent emails with my enquiries I received responses which was just copy and paste from the FAQ pages that I had already read but still needed further clarification. I did not feel that the trainers genuinely wanted to help if I requested more clarification than what was on the FAQ pages. An example for this is in one of the modules I had a total of 12 or more backward and forward emails to a trainer trying to ask for help as to where I went wrong, I was in the end instructed to just submit my work as it was because ‘it was too hard to see where I went wrong without seeing the data’ when I got the grade, the feedback stated that I needed to ask more questions if I was stuck on something. This was very frustrating to hear as I tried very hard to get further clarification but was told to submit my work by the trainer anyway. The overall wording of the activities, learning material and case studies was appalling and you can tell that no one has gone through and actually read the modules, and the activities recently to ensure it is kept fresh and up to date. Half the time it felt like double Dutch and like it was written by someone whose second language is English. I am shocked that this is how a cert IV is presented, especially when I paid over $3k for this course. There is no way that I would recommend anyone to use open colleges for study as this was a struggle.