Review summary

Open Colleges has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about communication and customer service.

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See what reviewers are saying

EC

Erin Clancy

3 out of 5 stars
I completed my Certificate in Nail…

I completed my Certificate in Nail Technology and had a mixed experience. The staff are AMAZING and always offer great support. Ellena, the course instructor offers excellent insight and advice around the realities of being a working Nail Technician. My issues are with the platform itself and the out of date education being provided (which is NOT the fault of Open Colleges) and the lack of emphasis of WHERE nail products are manufactured for higher safety. For example: 1. Having to upload a 8-10 minute recording, in mp4 format, that is under 470mb is ridiculous. (It says 500mb but anything over 470-480 won’t work) 2. The overwhelming typos and confusing sentence structure is absolutely unprofessional to say the least 3. The constant going on about nail polish when MOST NAIL TECHS DO NOT USE this is out of date (again not the fault of OC) 4. The lack of actual education around Nail Art is disappointing given the reality of today’s working Nail Tech and what we are expected to be able to do/create Overall, the staff are fantastic but the platform itself? Definitely needs to be improved.

j

jenny

2 out of 5 stars
Lots of room for improvement

the reading materials were often set for the American context rather than Australian and often full of typos. Navigating around the modules when doing assignments was clunky. Assessment tasks included menial activities that were time consuming but not a reasonable test of skill or knowledge (eg 'write an email to explain your findings'). Requirement for role plays wih multiple actors was a burden on family.

AK

Anthony Kellett

5 out of 5 stars
Highly Recommend

One of the great services of Open Colleges was having quick access to a teacher and get feedback within an hour. The times when the teacher was away they would contact me via email or phone when back at work. This service made learning blockages minimal and thus made studying easy and enjoyable. The mini video lectures, quizes and written material was straightforward to understand and the assignments were all applicable to practical accounting work. A few months after finishing my Certificate IV in Accounting and Bookkeeping I obtained a full-time accounting job. A big reason for this was the quality of the course from Open Colleges was of a high standard and the assistance from teachers was excellent. Highly recommend Open Colleges

DC

D Cook

5 out of 5 stars
Certificate III in Nail Technology course experience

I almost done my Certificate III in Nail Technology course. Happy with open college and appreciated the course and im really happy and thankful my trainer -Ellena. She is very patience and guidance and helpful and response my every emails very quick. I truly appreciate everything she have done to help me get thru my cause.

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Showing 171 - 180 of 996 reviews
KH
5 out of 5 stars

Amazing trainers and support staff

The trainers and support staff are amazing. Any query I had was responded to quickly and accurately. The trainer who supervised my final live assessments was incredible. Michelle was knowledgeable, friendly, encouraging and very reassuring. I am very glad to have completed this course through Open Colleges and would recommend it to anyone.

Date of experience: August 23, 2021

LM
1 out of 5 stars

My son was talked into signing up with…

My son was talked into signing up with open colleges, He is mentally unable to study. Open colleges ignored this, refused to accept this and kept taking his money

Date of experience: August 22, 2021

J
5 out of 5 stars

Open Colleges provide a uniquely…

Open Colleges provide a uniquely suitable learning experience with a pristinely stern educational program. I appreciated their knowledge, patience, and understanding, fortunately, it was an enlightening learning experience.

Date of experience: August 20, 2021

TW
5 out of 5 stars

Great experience

Great experience, Easy to access course material. Assessors are easy to talk with and wonderful at assisting.

Date of experience: August 20, 2021

LF
1 out of 5 stars

Did not provide course materials after full payment

Very hard to deal with. I am halfway through my course and they would not unlock my modules unless I pay for the full amount. After I paid for my full amount, they denied access to the modules because they said my course expired. I am currently reporting them to the ombudsman, department of education and consumer of affairs. Not fair that I am denied access to the materials that I paid in full.

Date of experience: August 18, 2021

DM
5 out of 5 stars

Good experience

My whole experience with open colleges was very positive and I would definitely sign up with them again.

Date of experience: August 17, 2021

M
3 out of 5 stars

I am very relieved I finished

I am very relieved I finished, although I do feel the course was much harder than I thought. Questions that should have been made simple where written in a complicated formate requiring you answering in a more personalised context. The work placement I felt was a bit over the top but in the end I got there.

Date of experience: August 17, 2021

SM
5 out of 5 stars

I started my Diploma in March 2018 and…

I started my Diploma in March 2018 and finally with all the long struggles with covid lockdowns and extensions I have finally finished. Open Colleges had a great online chat support team that were very helpful. Grading our modules was a quick process. Much thanks to Rosan Lai and the support team. For me doing a course online was a struggle but managed to get there in the end. Thank you to Open Colleges, looking forward to receiving my certificate. Also I would like to add that I am now a permanent part-time Lifestyle Support Worker due to my work placement with Communify, New Farm and also starting a shift as an NDIS Support Worker. Always looking to moving forward in the near future.

Date of experience: August 17, 2021

S
2 out of 5 stars

I am not getting any answers!

I am not getting any answers!! Communication is poor, very poor

Date of experience: August 16, 2021

ED
1 out of 5 stars

Wouldn’t recommend at all

Honestly, it’s been a long and exhausting experience. I wouldn’t recommend open colleges at all. I’ve struggled to get in contact with them in regards to finishing my course that I’ve been completing slowly over the years as I had a baby whilst I was studying. I was told to send a special consideration form in March and haven’t heard back and it’s August. I’m 75% finished but I’m so worried I’m not going to be able to finish it now! I’ve called and it transfers me to another company, I’ve emailed my assessor and the student support multiple times, even complaining about the lack of communication! Still nothing. I’ve even put in multiple requests on the website and haven’t heard anything. It’s like they’ve completely gone off the grid and now I feel like I’ve wasted so much time to do my course with them. So close to finishing! Real shame. Disappointed. For some reason I can’t respond to your reply open colleges, but no I’ve had no response. If you could help it would be great.

Date of experience: August 16, 2021

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