Review summary

Open Colleges has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about communication and customer service.

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EC

Erin Clancy

3 out of 5 stars
I completed my Certificate in Nail…

I completed my Certificate in Nail Technology and had a mixed experience. The staff are AMAZING and always offer great support. Ellena, the course instructor offers excellent insight and advice around the realities of being a working Nail Technician. My issues are with the platform itself and the out of date education being provided (which is NOT the fault of Open Colleges) and the lack of emphasis of WHERE nail products are manufactured for higher safety. For example: 1. Having to upload a 8-10 minute recording, in mp4 format, that is under 470mb is ridiculous. (It says 500mb but anything over 470-480 won’t work) 2. The overwhelming typos and confusing sentence structure is absolutely unprofessional to say the least 3. The constant going on about nail polish when MOST NAIL TECHS DO NOT USE this is out of date (again not the fault of OC) 4. The lack of actual education around Nail Art is disappointing given the reality of today’s working Nail Tech and what we are expected to be able to do/create Overall, the staff are fantastic but the platform itself? Definitely needs to be improved.

j

jenny

2 out of 5 stars
Lots of room for improvement

the reading materials were often set for the American context rather than Australian and often full of typos. Navigating around the modules when doing assignments was clunky. Assessment tasks included menial activities that were time consuming but not a reasonable test of skill or knowledge (eg 'write an email to explain your findings'). Requirement for role plays wih multiple actors was a burden on family.

AK

Anthony Kellett

5 out of 5 stars
Highly Recommend

One of the great services of Open Colleges was having quick access to a teacher and get feedback within an hour. The times when the teacher was away they would contact me via email or phone when back at work. This service made learning blockages minimal and thus made studying easy and enjoyable. The mini video lectures, quizes and written material was straightforward to understand and the assignments were all applicable to practical accounting work. A few months after finishing my Certificate IV in Accounting and Bookkeeping I obtained a full-time accounting job. A big reason for this was the quality of the course from Open Colleges was of a high standard and the assistance from teachers was excellent. Highly recommend Open Colleges

DC

D Cook

5 out of 5 stars
Certificate III in Nail Technology course experience

I almost done my Certificate III in Nail Technology course. Happy with open college and appreciated the course and im really happy and thankful my trainer -Ellena. She is very patience and guidance and helpful and response my every emails very quick. I truly appreciate everything she have done to help me get thru my cause.

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Showing 121 - 130 of 996 reviews
f
5 out of 5 stars

doing my diploma with open collage was…

doing my diploma with open collage was an excellent experience. a big thank you to the whole open collage team particularly Mr Rosan Lal for being very supportive and responsive all the time.

Date of experience: October 13, 2021

T
1 out of 5 stars

Fake Promises

Diploma of counselling I just want to clarify this rating isn’t for the staff or the course, both deserve 5 stars, the trainers and course were amazing, however this review is for the ‘promises’ that I was given. Before starting this course I was advised from open colleges that my diploma of counselling would allow me to work ‘anywhere’ I want without further study (probably my fault for believing them or not doing further investigations but anyway) On this premise, I signed up and completed my 2 year course in 2020, registered with ACA and did volunteer work during my course. Since then, I have been rejected from every job I have applied for. I have been applying for jobs religiously since graduating (one year now) and cannot land a job or an Interview purely because my qualifications aren’t enough (remember, I was told they are) and little to no experience. Also, competing against psychologists who can get Medicare rebates will kill you, I could not gain one client because they all want a rebate. I wasted a ton of money getting an ABN, public liability insurances and indemnity, and anything else to try and work for myself. Not to mention renting a room in a private practice, bleeding money every week without any clients because again, they want a rebate. Anyways, I have given up on this career and have moved on, it’s a shame, I really wanted to be a Counsellor. So yes. This one star rating is for the lies I was lead to believe, total rubbish, this diploma won’t get you anywhere. Just know, if you do this course, it more than likely won’t be enough. Total waste of time, energy and money. That’s life I guess

Date of experience: October 12, 2021

I
1 out of 5 stars

Cancellation fee is your course fee!!!!

I hope no one ever has to cancel or put your course on hold, they've made it impossible to cancel or put on hold even if you are doing an online course or have any actual health problems. They harass and force you to pay the whole course fee as a cancellation fee whether or not you're financially stable.

Date of experience: October 7, 2021

P
2 out of 5 stars

the longest journey

I started around Christmas of 2019, I was coached that it was easy to sign up and start today. When I started there was a tour thru the website. Once starting the certificate it was almost to easy to do, information given to you and you just need to make the answer shorter. As you go thru the certificate the teachers get more particular and start to be very detailed about why you didn't add something when stated not to or you can't go 10% over the word could but then you don't have enough. Asking for help just wasn't really an option unless you plan to wait for an answer that isn't helpful. You have to look for what you think is needed. Listen to the webinars but take some of it like a grain of salt as some teachers make there own rules. Student support was frustrating due to continusly having to simplify what I was looking after and then getting told to just contact your teacher as they got stuck. Getting a buddy to study with didn't really work for me. Support is needed with this course and people that understand exactly what you are talking about and not just guessing. Communication is very broken as you then wait days at a time just for a reply. 1 year was not enough to complete the course as I finally did my observations to finish September 2021. I know covid had an impact but alot of this is online, how is it even affected. open module up early as there may not be someone in the office when you need it open. The only outlasting people that I felt did there job well was Trish who also taught cert 3 in disability and Nicole the RN from NT. These two workers showed compassion and wanted listen and help you, that was the qualities everyone needed and I thank them for that

Date of experience: October 5, 2021

V
2 out of 5 stars

Unfortunately there were long time…

Unfortunately there were long time frames between submitting an assessment and to getting the results of a submitted assignment. Receiving feedback when asking for help from assessors also was not done in a timely manner There were too many grammar and spelling mistakes in the course material and many links to expand knowledge did not work. Many of the questions were repetitive and I feel that there was huge expectation of students with the workplace portfolios that was unrealistic. All of these concerns were regularly taken up with student support both verbally and in written format. Hopefully they have dealt with these issues

Date of experience: October 4, 2021

E
4 out of 5 stars

Good course but would be good to have a…

Good course but would be good to have a way of tracking what assignments are completed. Sometimes takes too long to get feedback.

Date of experience: October 4, 2021

F
4 out of 5 stars

Opencollege is a good platform to study…

Opencollege is a good platform to study at your own pace at any time that works for you, but until you meet a supportive assessor that will guide and assist you through the journey, especially if you have never studied online, then you are on your own.

Date of experience: September 29, 2021

S
5 out of 5 stars

Found to content easy to follow and…

Found to content easy to follow and staff helpful.

Date of experience: September 29, 2021

L
4 out of 5 stars

Positive and negative feedback with the…

Positive and negative feedback with the intention of helping Open Colleges improve. I enjoyed the course which I felt was relevant, useful, informative, and educational. Much to learn from the well structured layout with clear guidelines, that can help to perform the function as an HR professional. Good source of course material most trainers were great and helpful and feedback was given clearly and quickly that helped me to understand and learn. However, I experienced a trainer wo responded with feed back, that took up to 10 days(perhaps within the time for a trainer)this was not ideal as a student as the subject overlapped into other modules. This was not a good learning situation as I experienced the overall time took me a few months for those modules. I would recommend this course to others as Open Colleges delivered what it promised to me.

Date of experience: September 29, 2021

K
1 out of 5 stars

Not Recommended

At the beginning of my course Certificate III in Individual Support everything ran smoothly once I got further into the course things began to go pear shaped. Despite Open Colleges claiming to provide superior Student Support at times I felt very neglected and completely without support. Liasing with assessors in an attempt to get constructive feedback was like fighting an uphill battle and grading at times took months putting a complete roadbloack on my being able to progress further with my studies. The student portal would often malfunction which really took away from the convenience of online study. This course caused me severe stress as progressing further in my career and studies was put on hold due to their being understaffed and inability to mark assessments in a timely manner. Some of the assesors were a great help but all around this experience was not one I would wish upon anyone and I will not be studying through Open Colleges ever again or be recommending them to anyone else based on this experience.

Date of experience: September 28, 2021

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