Openbank Reviews

Tened cuidado, pues en caso de producirse una sustracción de fondos consecuencia de una orden de pago no autorizada por Phishing, OPENBANK (del grupo SANTANDER) se lava las manos y se salta la ley en su responsabilidad de responder devolviendo la cantidad sustraída por la estafa. La ley le obliga al banco a devolver la cantidad sustraida salvo que acredite negligencia grave por parte de su cliente. En nuestro caso y también en muchos de los que he visto sentencias de este banco OPENBANK nunca demuestra negligencia pero se niega a devolver lo sustraido y hay que ponerles una demanda que la pierden, pero que en su gestión abusiva provoca que muchos clientes que les estafan cantidades pequeñas no acudan a los tribunales. Esta es la ley que se saltan: Real Decreto-Ley 19/2018, de 23 de noviembre, de Servicios de Pago, transpuso al ordenamiento interno la Directiva (UE) 2015/2366 del Parlamento y del Consejo, de 25 de noviembre, sobre Servicios de Pago en el Mercado Interior (normativa que sustituye a la anterior en la Ley 16/2009 de 13 de noviembre de servicios de pago. Hay que quitarles la cuenta y demandarles cuando te pasa.

Difficult to contact anyone. Plus, unlike parent bank Santander, OpenBank is not compatible with Quicken for Mac personal financial software. Have withdrawn all funds and closed my accounts. Everbank is a better choice.

DO NOT USE THIS BANK! I opened up an account. You can only login in on ONE device. So, if you were thinking that you would like to login on your phone, iPad, and desktop, WRONG. It's not happening. I have been locked out of my account for 24 hours. It is virtually impossible to get a human on the phone for tech support. The automated phone system is a joke.

I opened an account with Openbank and I have to tell you they are the worst customer service to have to deal with. Suprise, surprise if you even get a competent individual on the phone to answer any questions you may have. I tried to cancel out a transfer and they would not do it. I had to wait until the transfer was applied then I can transfer it back as per the representative. I called the next day to cancel the Openbank account so the transfer would not go through and it was applied anyway. I called today to make sure the account was closed and it was not because this representative told me the first person advised me incorrectly, when in fact I have to what until they transfer my original transfer back to my bank and then I have to call them back again to close it…Are you kidding me????!!!! They are awful!

Funcionária muito simpática e eficiente na ajuda à dúvida que tinha.

I opened up a High Yield Savings account with Openbank because they partnered with my cell company and for the amount I opened the account up for, I would receive $10 a month off my cell phone bill. I transferred the money, went through the process of confirming the two small (less than a dollar) deposits from Openbank. Once my financial account was confirmed, I transferred the initial large sum into the HYSA. It came out of my bank acct on the 20th. It then took Openbank two full business days to process it on their side. THEN, Openbank has a policy of holding the initial transfer money for 1-3 business days. When you call in, they say it's actually 4 days. BUT the date the customer service rep gave me is 5 business days. During all of this time, my money is NOT making interest. I make a weekly deposit into that acct and already made my first weekly deposit in there. Openbank pulls it from my bank acct within 24 hours.........but takes 3 business days to "process" it and put it in my Openbank HYSA so it can earn interest. All of this is an absolute scam to ensure they pay the least amount of interest possible by holding your money for "processing" for days upon end. I will be removing my money promptly tomorrow and moving it back to Bread Savings. Everything with them is 24 business hours. Never failed. Not one time. Getting .8% lower on APR is worth it instead of dealing with the hassle that is Openbank.

No major problems - good rate. Main complaint is they are not quicken or creditkarma compatible. I may switch out of openbank for this reason but for now I'm fine parking a chunk of change there for the high APR.

They took my information and the account wasn't open. Then, they told me to resubmit the application (which I did). I did not receive any sort of confirmation or communication from the bank.

Ik gebruik OpenBank nu 6 maanden. Het is gratis. Echt gratis. Dus ook geld opnemen. Geld overboeken duurt 2 dagen. IDEAL hebben ze niet. Wel goed bereikbare klantenservice met behulpzaam en vriendelijk personeel. Als het niet gratis was zou ik het niet gebruiken.

This is a borderline illegitimate operation. Can’t do wire transfers, can’t do ACH transfers to certain banks and accounts, and even if you can do them, ACH transfers take forever to arrive and are only “available” a week after they have arrived. Stay away. Not a serious operation.

Do not trust this bank. They may restrict access to your funds and arbitrarily cancel transfers. We attempted to wire money out twice, both times without success. Edit: On the third attempt, we finally managed to transfer our funds to another account. This process caused a delay of approximately six business days. Additionally, the savings rate they advertise appears to be a bait-and-switch.

Waar mensen werken worden fouten gemaakt. Ik had de pech dat er allerlei problemen waren. Vooral het niet nakomen van afspraken en geboden rentes. Men reageert op reviews. Vervolgens een email op hun verzoek onder bepaald nummer naar bepaalde afdeling. Dan worden er afspraken gemaakt en worden wederom niet nagekomen. Klacht ingediend bij hoofdkantoor Santander . Reactie: Email sturen. TWEE KEER gedaan GEEN REACTIE

I have no problem with them at all. Withdrew money next day. Zero issue.

I have not had any login problems like others have reported. My only major issue is absurdly long funds availability delays. 7-9 business days for an ACH transfer. They do pay interest during this time, but it is ridiculous that they hold for so long. Also, the lack of Zelle support is disappointing. BTW: This is definitely a real bank; Santander has a long and positive track record generally. I have financed vehicles with them in the past.

Is this a real bank, even? The site looks legit, but I'm not convinced - they took my money, although they were a little slow about that. But when I tried to access it later to check on it, they wanted to do a dual authentication, but they didn't seem to be processing their side of that. Now they say I should try tomorrow. Not satisfied with that, myself.

I believe it was a bait and switch. I deposited $100k into a high yield savings account early February and then I get an email 33 days later that the rate was being changed from 4.75% to 4.40%. I understand that is still a good rate, but it is not what I signed up for. I signed up for 4.75%. I called and asked about it and literally the answer I got was "yeahhh., rates change, market conditions change so we need to adjust." then said keep in mind we only allow 100k per day to be withdrawn.

Bait and Switch - they offered a high rate to start, and then dropped the rate after less than a month to a lower rate than all my other savings accounts

I recently discovered Openbank and was interested in their 4.75% interest rate for HYS. My money hasn't officially cleared due to their long processing times, yet I've already received an email that the rate has dropped to 4.4%. I feel very deceived and can't even transfer my money back out until it officially shows as "available". Classic bait and switch in my opinion.

An absurd requirement to use a cell phone for the entire process. Once I finally got their app on my phone they required front/back of my driver's license which their app could not successfully take with my camera which always makes photos of checks I deposit remotely to my normal bank. My guess is that some bunch got together and started a bank, found a down and out programmer to write a failed app and then set up a program to run unattended online. No numbers to call for service. An absolute failure on every level. Maybe they were only looking for "clicks"? A bank? I don't think so.

Non-existent customer service. Tried to login to my new account but app won't work. Tried to login to website, but it requires the app and access to biometrics which is not set up on my phone. Took 20 minutes to get a person on the phone and they said too bad. They will have to verify manually and then send me a check to get my deposit back. Total bait and switch scam.