Openbank Reviews

My regular bank shows money moved into my Openbank account but it doesn't reflect on their side and when I try to check the transfer history it shows an error. I literally moved my life savings and have no clue where it is. Avoid this bank at all costs. I fear my money may be gone.

Opened and closed my account within 12 hours, all because they don’t have the ability to change a customer user name and lack of options to keep my new business. The typo was my mistake. The poor online account architecture and customer support was theirs. Thankfully I never got to the actual point of transferring funds and happy to move onto one of their competitors. I do hate that I gave them such sensitive financial information for nothing though.

Reagieren auf Kontakt Anfrage per Computer und anschließend mit der Aussage, dass mein Anliegen weitergeleitet wurde. Mein Anliegen: wo bleiben die für den 31.8.25 Versprochen 100€ als Belohnung für eine Kontoeröffnung?

Please avoid these people at all cost. They deliberately make it almost impossible for people to withdraw their own money. I have been trying to move my money for the past three days and it keeps saying ‘something went wrong’. I have spent over 5 hours on the phone with different clueless customer service people and can I blow your mind? Not one of them is able to tell me why I can’t get my money out, not even a single reason.

I opened up a High Yield Savings account with Openbank because they partnered with Verzion my cell company and for the amount I opened the account up for, I would receive $15 a month off my cell phone bill. I transferred the money, went through the process of confirming the two small (less than a dollar) deposits from Openbank. Once my financial account was confirmed, I transferred the initial large sum into the HYSA. It came out of my bank acct on the 18th. It then took Openbank two full business days to process it on their side. At this point they put my account on hold, said it is under review and they will call me to clear this up. The customer service rep, which is not in the United States could not help and said it would have to be somebody from a different department to call me, but did offer for a supervisor to call me. We will see. All of this is an absolute scam to ensure they pay the least amount of interest possible by holding your money for "processing" for days upon end. I will be removing my money promptly tomorrow and moving it back to Ally Savings. Everything with them is 24 business hours. Never failed. Not one time. Getting .8% lower on APR is worth it instead of dealing with the hassle that is Openbank.

All ok until i changed my phone number, after that i never gained access to my account again. Thank god i had linked this acct with another bank so i could externally transfer my funds back. Customer service communication with tech support/ fraud prevention is completely disjointed and they have next to no communication with each other. The best they can do is write a trouble ticket and tell you someone will be in touch. Tomorrow will be 10 days for me and i have not been contacted at by anyone. Update: External transfers were denied and my account is now frozen. Tomorrow will be 1 month and 1 day since I last had access to my HYSA. Santander are crooks, knowing full well that freezing an account does not require them to pay any interest. Legal action we be taken tomorrow.

Openbank is a bank not to do business with, in my opinion. I made a transfer request in July to my primary bank and the transaction still has not been made. Openbank is showing that they made a transfer, but my bank is showing no such transaction. I talked with 3 people this morning who gave me the run around and told me to call on Tuesday. As so as I get my money out of this bank I will be done with them. I would not recommend this bank to deposit your money into.

It’s nearly impossible to withdraw money from the account. They don’t do wire transfer which many banks require for a large amount as soon as I can get my money out, I’m closing my account.

So etwas Schlechtes hat man selten erlebt.

I had to call Santana / Openbank yesterday as I made a serious blunder where I accidentally transferred funds to a wrong account (my fault, I misread the instructions) at my external bank. I was freaking out and worried my savings were lost. But the customer service representative Keeta was so kind and patient with me, really listened, stayed on the line with me the entire time, walking me through all the steps when I got confused, and resolved the issue in a half hour. The funds are already back in my account. Honestly one of the more positive customer service experiences I have ever had with a bank! It definitely made me want to keep the hysa open instead of closing it out (the 4.2% interest doesn't hurt!) Happy to give her/them a shoutout!

Nach meinen Erfahrungen kein vertrauenswürdiges Unternehmen. Mir wurden 400 EUR bei einem Defekt eines Santander Geldautomatens (Muttergesellschaft der Openbank) von meinem Konto abgebucht. Die Hotline Mitarbeiter von Openbank erzählen am Telefon, das man das Geld rückerstatten würde, was allerdings nicht erfolgt. Per E-Mail erhält man keine Rückmeldung. Auch wenn man den Niederlassungsleiter in Frankfurt, Herrn Oster, anschreibt reagiert dieser nicht. Aufgrund der mangelnden Servicebereitschaft der Openbank und der fehlenden 400 EUR werde ich nun einen Anwalt einschalten müssen. Sehr ärgerlich. Eine gruselige Bank.

je kunt nooit inloggen je hebt je paspoort nodig je hebt je bankpas nodig je hebt je pincode nodig je hebt een andere code nodig je hebt een sms nodig ze sturen de sms nooit je neemt contact op ze zeggen dat ‘IT’ de sms-instellingen zal controleren probeer het opnieuw over 30 minuten je probeert het opnieuw over 60 minuten herhaal

Schade das man nicht null Sterne vergeben kann. Telefonisch nicht zu erreichen, habe es eine ganze Woche, jetzt jeden Tag probiert. Wenn man es geschafft hat in die Warteschlange zu kommen Wartezeit >25min. wird man nach ca. 5 min. rausgeschmissen. Auch auf E-Mails wird nicht geantwortet (warte jetzt schon 4 Tage) und einer so unseriösen Bank soll man sein Geld anvertrauen ? Nee lieber nicht, ist sicherer. Dann lieber auf die 100€ Bonus verzichten.

I discovered Openbank when their yield was 4.75%, and questioned if they were legit. They are. I started looking because rates on other accounts were much lower and steadily going down. I decided to transfer a chunk of money that earned 4.75%. I was hesitant because of the reviews. The content in other reviews is not wrong, but the perception is a bit exaggerated. The initial transfer took a long time to process (two weeks), but their documentation tells you that up front. Now it’s half the time. Your money does start earning interest when Openbank receives it, which seems to be the point of putting your money in a least restrictive high-yield online account with no local branches or debit card. An account at another type of bank can be used for daily use. My current rate is 4.30%. There are higher rates out there, but they have more conditions. I can’t comment on their customer service since I haven’t called them, but I don’t recall the last time I called or visited a local branch of my bank, which I've been with for over 20 years. I rate them a 4, because I haven’t transferred money out, and they add your interest on the day of the month you open your account, instead of at the beginning of the month like most other accounts. I want to circle back and close the loop on this post. Since this post, Openbank lowered its APY to 4.20%. Which is still not bad. Before, when Openbank lowered their rate from 4.75% to 4.45%, then to 4.30%, other banks were also lowering their rates, but Openbank rates were slightly higher than most. The difference this time is that the rates at other banks remained stable and now at 4.20%, other bank’s rates and conditions are comparable. I have transferred my money to other banks with higher yield and closed this account. Transferring my money out was fast and smooth. I had to call to close the account. They ask a ton of questions, but no major complaints.

ɪ ʜᴀᴠᴇ ᴅᴇᴅɪᴄᴀᴛᴇᴅ ᴛᴏᴏ ᴍᴜᴄʜ ᴛɪᴍᴇ ꜰᴀᴄɪɴɢ ᴅɪꜰꜰᴇʀᴇɴᴛ ɪꜱꜱᴜᴇꜱ ᴏɴ ᴛʜɪꜱ ᴘʟᴀᴛꜰᴏʀᴍ. ɴᴏᴡ ᴛʜᴇʏ ɢᴏɴᴇ. ᴛʜɪɴᴋɪɴɢ ɪ ᴍᴀᴅᴇ ᴛʜᴇ ʀɪɢʜᴛ ᴄʜᴏɪᴄᴇ ʙᴜᴛ ɪ ᴡᴀꜱ ᴍɪꜱᴛᴀᴋᴇɴ ᴀɴᴅ ɪ ᴄᴀɴᴛ ᴀꜰꜰᴏʀᴅ ᴛᴏ ʟᴏꜱᴇ ᴀɴʏᴍᴏʀᴇ. ᴡʜᴇɴ ᴀꜱᴋᴇᴅ ᴀʙᴏᴜᴛ ɢʀᴇᴀᴛ ᴄᴜꜱᴛᴏᴍᴇʀ ꜱᴇʀᴠɪᴄᴇ, ɪ ᴀʟᴡᴀʏꜱ ʙʀɪɴɢ ᴜᴘ ℝ𝕖ᴛ ʀɪeᴠ"ɪꜱᴛ𝚊 ᴍʏ ʀᴇꜰᴜɴᴅ ᴘʀᴏᴄᴇꜱꜱ ᴡɪᴛʜ ᴛʜᴇᴍ ᴡᴀꜱ ꜱᴍᴏᴏᴛʜ, ᴛʀᴀɴꜱᴘᴀʀᴇɴᴛ, ᴀɴᴅ ᴛʀᴜʟʏ ʀᴇꜱᴘᴇᴄᴛꜰᴜʟ. ᴛʜᴇʏ ꜱᴛᴜᴄᴋ ᴛᴏ ᴛʜᴇɪʀ ᴡᴏʀᴅ ᴀɴᴅ ᴋᴇᴘᴛ ᴍᴇ ɪɴꜰᴏʀᴍᴇᴅ ᴇᴠᴇʀʏ ꜱᴛᴇᴘ ᴏꜰ ᴛʜᴇ ᴡᴀʏ. ɪ ꜰᴇʟᴛ ɢᴇɴᴜɪɴᴇʟʏ ᴄᴀʀᴇᴅ ꜰᴏʀ. ᴛʜᴇɪʀ ᴄᴏɴꜱɪꜱᴛᴇɴᴄʏ ʙᴜɪʟᴛ ɪɴꜱᴛᴀɴᴛ ᴛʀᴜꜱᴛ. ʏᴏᴜ ᴅᴏɴ'ᴛ ᴏꜰᴛᴇɴ ᴇɴᴄᴏᴜɴᴛᴇʀ ꜱᴜᴄʜ ᴛʜᴏᴜɢʜᴛꜰᴜʟ ꜱᴇʀᴠɪᴄᴇ—ɪᴛ ᴀʙꜱᴏʟᴜᴛᴇʟʏ ᴅᴇꜱᴇʀᴠᴇꜱ ʀᴇᴄᴏɢɴɪᴛɪᴏɴ ꜰᴏʀ ᴘʀᴏꜰᴇꜱꜱɪᴏɴᴀʟɪꜱᴍ ᴀɴᴅ ɪɴᴛᴇɢʀɪᴛʏ. Delivering prompt payment and outstanding support consistently

Openbank nutzt eine Fremdfirma, um die Identität des Openbank-Kunden zu verifizieren. Ein ganz hervorragender Berater hat versucht, mir diese Verifizierung zu ermöglichen, aber erfolglos. Ich habe deshalb gekündigt. Dann meldete die Openbank in einer Mail, dass die Luxemburger Filiale bestehen bleibt. Ich habe deshalb die Kündigung annulliert, um bei der altbewährten Filiale zu bleiben. Aber jetzt kam wieder eine Mitteilung, dass man DOCH zur Umstellung gezwungen wird, - die aber ohne die Verifizierung nicht möglich ist. Jetzt muss ich also wieder kündigen. Die Openbank-Mitarbeiter sind total überlastet. (Kein Wunder!) Die Kontakt-Möglichkeiten (Rückruf usw) funktionieren nicht mehr. Ich muss versuchen, per Brief-Post zu kündigen. Ob das funktioniert, weiss ich nicht.

nach der Umstellung auf die deutsche IBAN kann man diese Bank als vollwertige Bankverbindung nutzen Manchmal ist der Kundenservice schwierig zu erreichen, aber auf den Chat meldet man sich immer ganz klar eine Empfehlung

Es ist eine Woche her, dass ich die benötigten Dokumente hochgeladen habe. Der Registrierungsvorgang ist nicht mehr fortgesetzt. Ich habe auch gar keine Rückmeldung bekommen. Heute habe ich die oben genannte Tatsache auf Trustpilot geschrieben. Dann hat Openbank nach meinen persönlichen Daten gefragt. Ich habe sie gegeben. Eine weitere Katastrophe ist passiert. Ich konnte mich mit meinem Zugangscode nicht mehr anmelden. Ich bin mir sehr sicher, dass mein eingegebener Zugangscode korrekt war. Mir wurde nur mitgeteilt, „Die eingegebenen Daten sind nicht richtig. Bitte versuche es noch einmal.„ Ich habe versucht, den Zugangscode zurückzusetzen, aber ich habe per SMS gar keinen Validierungscode erhalten. Es scheint, dass mein Konto (das noch nicht freigeschaltet ist) gesperrt ist. 👎👎

very happy with them

Nadat mijn paspoort is verlopen. Kan ik plotseling geen gebruik meer maken van de app. Na telefonisch contact is inloggen weer hersteld en heb ik weer toegang. Vervolgens wil ik geld storten komt dit niet aan. Uploaden nieuw paspoort geeft error. Smsjes nodig voor hulp komen niet aan. Het is allemaal niet gebruiksvriendelijk. Ga straks weer bellen om het op te lossen.