Great service
Great service, quick responses and also received letter for my GP. Would highly recommend this service 👌
Useful
Share
4.0
Great
1,000 reviews
5-star
4-star
3-star
2-star
1-star
💬Hasn't replied to negative reviews
📋
Companies on CrowdTrust can't offer incentives or pay to hide any reviews.
Review summary
Superdrug Online Doctor receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
✨
Based on reviews, created with AISee what reviewers are saying
Convenient
Convenient, prompt
Useful
Share
Curtis S was polite
Curtis S was polite, showed patience and managed my query effectively while keeping me calm. Excellent and efficient customer service. Clare Fullarton.
Useful
Share
Great !!!
Very efficient and feel looked after very well
Useful
Share
Company details
Information provided by various external sources
No description available yet.
Contact info
🌐
Website
onlinedoctor.superdrug.com
All reviews
1,000 total • Write a review
Showing 631 - 640 of 996 reviews
MZ
Doctor did not respond to my question
Doctor did not respond to my question
Useful
Share
cm
Wow.
I used Superdrug’s online experience for the first time and was left amazed by the customer service. The staff in the store were helpful as well as Geesans over the phone. Made my experience a 10/10. Thank you! ☺️
Useful
Share
YA
Frustrated customer won over
I generally don’t take time to write reviews but I’m compelled to do so in this instance due to how impressed I am by the advisor (Sevim) who assisted me when I contacted Superdrug with my complaint. I called customer service due to an administrative error and in my mind that was going to be my last interaction with the company. However, by the time I got off the phone to Sevim, my issue had been resolved and I felt like a valued customer who will definitely use Superdrug again. Despite my unfriendly tone and yelling due to frustration, Sevim demonstrated excellent customer service by being calm, listening attentively and showing empathy in a manner which I haven’t come across in a very long time. Staff training definitely helped shape the individual but I believe that her character (in terms of composure, listening and empathy) are key assets which enables her deliver excellent customer service. Thank you Superdrug for the service and well done Sevim for being an excellent ambassador for the brand.
Useful
Share
The CrowdTrust Experience⭐
We're open to all
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
We champion verified reviews
Companies can ask for reviews via automatic invitations. Labeled Verified, they're about genuine experiences.
We fight fake reviews
We use automated software and a dedicated team to detect and remove fake reviews. We take action against anyone who tries to manipulate reviews on our platform.
We show the latest reviews
Reviews are displayed chronologically with the newest first, ensuring you always see the most recent customer experiences.
We encourage constructive feedback
We believe in honest, constructive feedback that helps both consumers make informed decisions and businesses improve their services.
We verify reviewers
We use various verification methods to ensure reviews come from real people with genuine experiences, not bots or fake accounts.
We advocate against bias
We work to ensure our platform remains neutral and unbiased, giving equal opportunity for all genuine reviews to be seen and heard.