Oner Active UK Ltd Reviews

I thought the sizing guide was amazing but I thought it was unfortunate that they didn't have really supportive bras for the larger cup size.

Customers service is like no other. Loved my top and tights look amazing. Highly recommend.

product fault but Grace in customer service was amazing and rectified it straight away.

I've ordered a few items before and have always had fantastic customer service. I recently asked for some information thinking there was an issue with the website and Isla responded quickly and super reassuringly though I had a minor query.

It was my first time ordering from this company. I was so excited to receive a pair of leggings and tops from there new launch that came out in June. After two weeks I waited patiently while my package was stuck in the same location. I reached out asking for help, they responded and told me they would get back to me. A few days later I received a refund with no explanation as to what happened to my package. I had to reach out AGAIN and ask for an explanation. I was informed they lost my package completely. Not only was I extremely disappointed in this experience since it was my first time ordering, but the fact that I had to reach out for an explanation that I deserved the moment I was refunded, told me enough about this company. Their lack of compensation and empathy for giving me a good experience left me the worst impression of them. I’ve heard of other issues they’ve had with their clothing but I still wanted to give them a chance. Sadly, I was just left more disappointed. Wouldn’t recommend this brand at all.

Honestly a 10/10 company. I’ve only ever had 1 issue which was resolved in less than 24 hours by Grace! All round amazing clothing and amazing customer service! Thank you Oner.

Really great customer service. I’ve placed lots of orders with Oner and never really had any issues, however I just received an item that was mildly damaged (still wearable) and they issued me a full refund without me even having to send the item back. I only asked for a partial refund, so for them to offer the full refund was really a huge gesture of good faith and customer service. Really love this company and will continue to support them.

Oner Active is literally that girl when it comes to activewear! everything fits like a dream and hugs in all the right places. I feel sooo confident and cute every time I put on my sets The colors? Obsessed. The comfort? Immaculate.

I’m really disappointed after looking forward to purchasing from Oner, especially after seeing them all over my socials. I spent £250 including two pairs of shorts, which are marketed as being designed for heavy gym training and made with sweat-wicking material. The grey pair, however, show EVERYTHING. It wasn’t even an overly hot day, and the sweat patches were still noticeable and awkward. I reached out to the team to ask if I could at least exchange or return the grey ones (I would have been happy with an exchange), but I was told no, though they appreciated my feedback. I explained that I am a Gym Manager and live in activewear. I told them I was disappointed because they specifically claim online that their products are sweat-proof. I also noticed they don’t allow online reviews, which seems unfair. If reviews were allowed, I would have left a respectful one recommending that people who tend to sweat avoid buying these shorts. It’s a waste of money considering how much the sweat shows. The team was quite dismissive, which is a shame because I spent over £150, and I really liked two of the items. It’s just the shorts I now can’t wear, leaving me £90 down the drain.

Jenny was so helpful, she sorted out an email issue so fast too! Thank you soo much.

I had an issue with one of my items and contacted Oner Active. Their customer service was amazing, super fast, kind, and helpful. They solved everything smoothly and even refunded me without needing to return the product.

Very quick response and a very helpful lady (Grace) and was all sorted very quickly for me. Thank you

I had a question about a product and Grace helped me really fast like the reply and solution was quick.

I had a problem with not receiving my points on my first order, Millie helped me to get them in less than a day!! The costumer service was really helpful and fast, one of the best actually!

I recently received my order and loved the design and colour did note that the material of the top was quite thin (especially considering the price) and probably wouldn't last very long. After a couple of wears, a hole appeared. I reached out to the support team and they responded so quick and resolved the issue, providing a full refund, so 5 stars for excellent customer service. The gym gear is super comfy, especially the SoftMotion shorts and I enjoy wearing them but the tops won't last many washes.

I've already made four purchases from oneractive and all of them went very well. The products are incredible, it's my favourite training clothing brand without a doubt. Whenever I've needed a question clarified, they've always been quick and attentive to respond. Of particular note is ‘Grace’ who helped me in less than 2 minutes with my last purchase. The prices are getting higher, but the quality and context justifies it, plus they usually have sales and cheaper outlet products.

I recently received my order and loved it but it had a tare, I reached out to the support team and they responded so quick and resolved the issue. I am happy to be able to shop at oner active knowing that we aren’t just a customer we are family and that is what it felt like. They went and took my worry away!

I had problems with discoloration on a white sports bra. The support team responded to my email super quickly, and I was immediately refunded. Very easy to process. I own several items from this brand and have never had any problems before. It's just normal for it to happen sometimes.

The response was super quick and they provided solutions for my problem ! Everything went smoothly !!

The designs are pretty cool but the quality is terrible cheap. I've had sport pants from fast fashion brands that were higher quality than that and did not cost 62€. It's dissapointing. I'll keep the one i purchased as i appreciate the design but it's too long eventhough i bought a regular pants for a 1m65 tall girl. And the fabric is way too thin for the price. Plus it is really sad they use FOMO S a marketing technic. Seeing dozens of fitness influencer receiving all the collection while we, buyers, have to fight for one item... I'll stick to the other brand that have better quality and care more about their buyers.