Oner Active UK Ltd Reviews

The stock issues are infuriating - like absolutely horrible. You have customers so loyal to the brand and after 30 seconds all pieces are sold out... it's becoming a joke.

I’ve loved ONER active ever since I got a pair of seamless leggings and a matching bra. Now I have a lot more and fell in love with the soft motion flares ! But it’s also about customer service for me ; I’ve been helped by Imogen , Ellen , Eleanor and whoever I’m chatting with on their instagram, they are truly lovely and helped me with a gift card issue I was having . I would defo recommend ONER active to everyone :) put your alarms on and get stuff from the drop , the dream is to be an ONER active athlete one day , but for now I’m enjoying gyming and walking and doing things in it , I feel good and look goood and I can lift heavy with no worries that it’ll rip .

Grace was very helpful and friendly.

super fast customer service!! Thank you!

Amazing customer service, Sophie was amazing. Thank you

I can not write my correct address for the limit edition.

I was in touch with a few reps, assisting me in tracking my order. Thankful

I’ve been ordering from Oner for a few years now and mostly love the products. Recently I had some trouble with a parcel that got lost, but one member from the customer support helped me a lot solving the issue. It was a pleasure to talk to her and sort through it together.

Amazing customer service! Quick and really helpful. Had a minor issue with my refund but they replied and helped me quickly.

Lilly resolved my issue promptly within one day of sending email which is amazing. Lilly you deserve pay rise !

Grace from Oner Customer Service has helped me so many times and always has a solution for any lost or faulty items. She is amazing at delivering the best customer service and I truly appreciate her for making it easy to contact and receive help to my inquiries.

I absolutely love this brand—the products continue to improve with every drop. I've followed Krissy and her journey since the early days of her YouTube channel, and watching each new collection launch feels like Christmas. Both the Oner Active team and EVOLVE YOU have earned my full trust over the years. It's a dream of mine to one day be part of the design team and contribute to a brand I truly believe in.

I’ve never had to contact Oner support but I had a package lost in the mail and not only did they respond almost immediately but they were quick to rectify the situation and with the most professional and kindness. That is 10/10

Had an issue with my leggings, resolved swiftly!

The Oner team is on it ladies. I had an issue with one of my orders and they took care of it within minutes. 10/10 experience

Amazing customer service! Quick and really helpful. Had a very minor issue but Isla responded and helped me so quickly that it made my whole experience with Oner:)

Oner is my favourite activewear brand by a landslide, they have the best styles and fabrics in the game! I personally have not had any issues with checkout or with items being cancelled, and have had nothing but good experiences with customer service. The products themselves are almost always good quality (have had the odd pair of Effortless be paper-thin or stiff as a board), and shipping is relatively quick. While the shipping is indeed quick, either FedEx needs to be dropped as the courier or new mailers need to be used as far too many people are receiving absolutely destroyed packages, myself included. This has only personally happened to me twice in the span of 2 years and the items have never been damaged, but several other customers in the OA community have shared their experiences and it appears to be a recurring, widespread issue. Especially with the most recent Set the Tone drop - I think I have seen maybe 10 posts in the past week from girls who have received their orders repackaged in FedEx packaging, and the original packaging inside has been ripped and torn to absolute shreds. Some people have even had items missing, and it’s hard to say if they’ve been stolen or if they’ve simply fallen out of the massive holes in the OA mailers. One person last year had their effortless shorts also torn up along with the packaging - it truly looked like it had been dragged under a moving vehicle at highway speeds. Please either change the courier or your packaging!

The service is amazing and the clothing does not dissapoint. 🙏🏼

Eleanor from Customer Experience Team was polite and resolved the issue in the quickest way.

this company sizes smaller as they are a UK based company. their models and athletes seem to fit into a smaller size but they are not referencing US sizes.