Oner Active UK Ltd
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This brand won’t compensate at all.
It was my first time ordering from this company. I was so excited to receive a pair of leggings and tops from there new launch that came out in June. After two weeks I waited patiently while my package was stuck in the same location. I reached out asking for help, they responded and told me they would get back to me. A few days later I received a refund with no explanation as to what happened to my package. I had to reach out AGAIN and ask for an explanation. I was informed they lost my package completely. Not only was I extremely disappointed in this experience since it was my first time ordering, but the fact that I had to reach out for an explanation that I deserved the moment I was refunded, told me enough about this company. Their lack of compensation and empathy for giving me a good experience left me the worst impression of them. I’ve heard of other issues they’ve had with their clothing but I still wanted to give them a chance. Sadly, I was just left more disappointed. Wouldn’t recommend this brand at all.