ON
One Protect Insurance
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Unfair and poor customer service
Terrible experience with One Protect. They added over £400 to my premium for a disputed claim that was originally confirmed as non-fault, and refused to hold the amendment while the complaint was ongoing. The only concession offered was an extra week, yet no updates were made to my account, so I still received a cancellation letter a week early. I’ve been left paying under protest just to stay insured. Completely unfair and very poor customer service.