I am sure my new mats will be very nice, if they ever arrive.
I ordered them on Tuesday 28 July. It took a week for them to be made and Evri received them on 5 August. It then took Evri two days to transfer them 200 miles to the delivery depot where they are still awaiting delivery.
I've got stuff from China quicker than this.
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Response to OCM's reply
I don’t see an apology anywhere in your reply, so presumably that means that you think I should be satisfied with the way my order has been dealt with and that you consider a lead time of almost a fortnight to be reasonable for an item that takes you probably half an hour to make.
In your FAQs, regarding lead times, you state “All our mats get the VIP treatment, each one is expertly made-to-order, production lead time is 3-5 working days then Express delivery to UK mainland express delivery postcodes. You will be kept informed every step of the way.”.
But in your reply you say that “you are not based in an accessible next day delivery network area for the courier service we use.” Since I have a London postcode, are you saying that your customers in London and the south of England do not qualify for “Express delivery to UK mainland express delivery postcodes” and that we can therefore expect delivery to take a week? That’s an awful lot of people you’ve excluded from “Express delivery to UK mainland express delivery postcodes”, so perhaps your FAQs should be amended to show who are the lucky ones and who aren’t.
As regards your claim that "You will be kept informed every step of the way.”, that's as reliable as Evri's tracking info of last Wednesday that "we'll send you an estimated delivery time within 48 hours". Still waiting.
My review last Saturday was intended to get your attention, so that you could give Evri a chase-up before they lose the mats altogether, if they haven’t already since they haven’t updated their tracking info since last Friday. I don’t think I’ll be changing the rating, because it reflects not just the quality of the product but also delivery and how well the trader responds to problems and on both counts one star is well deserved.