Octopus Electric Vehicles

Super straightforward process and excellent individually personalised support from Octopus EV sales team

lovely smooth process and helpful support every step of the way

Samiha Quiyum one of your Customer Operations Specialist has been tremendous in helping me and I am sure I have tried her patience once or twice. Samiha has always been on the end of the phone or replied to my numerous emails. She has always been polite, professional and empathetic to my problems/questions. Samiha has honestly left me feeling nothing but good praise for Octopus as a whole.

Great service provided by Octopus. Good range of cars to select from their EV Scheme and very helpful customer services.

Great service from quote to order to delivery. Helpful, friendly advisors , delivery was efficient.

Title: Extremely Disappointing Experience with Octopus EV Scheme 🚫 I had a very bad experience with Octopus EV Scheme. I signed a contract under their EV scheme, received insurance documents, the car handbook, and even got a confirmed delivery date for 11/07/2025. But to my shock, on the very same day of expected delivery, I was informed by Octopus that the car which was meant for me had been sold to someone else. This was not only unprofessional but a complete breach of trust. What made things worse is that they did not even offer me any replacement vehicle or viable solution afterward. After all the formalities and commitment, being left in this situation has been incredibly frustrating and disappointing. Then I made the complaint to octopus 15/07/2025 I get a reply from Octopus on the 15/07/25 saying that the car has been sold and we are giving you three options now, you will have to choose from them, otherwise we cannot do anything for you. 1st option : Find an alternative car not same either new or nearly new, also the terms and condition will be different. ( it's mean I have to pay extra) 2nd option : Wait for another same car, not sure how long this may be! ( Long long wait) 3rd option : Cancel everything and walk away ( which indicates a refusal to take responsibility for the failure) People deserve to know how poorly things can be handled by Octopus EV. I hope this review helps others make an informed decision.

Great service and aftercare. The team of Octopus EV were great and were able to handle my request and any questions I had.

Decided to take the plunge after my car needed replacing and had a great experience. Octopus website was clear and easy to use and Olivier who I dealt with was really friendly and helpful with all aspects of deciding on taking the plunge. Once I'd ordered I was passed over to Christina and the same level of service continues so it must be the Octopus way of doing things. Looking forward to receiving my car soon.

Prompt response throughout the process whenever i need help.

Though there were a few problems with the process, the staff at Octopus always sorted them out. Phoned back when they said they would, emailed information when they said they would. They always helped and resolved any issue I was experiencing. When the car was delivered it was clean and on time. Really professional, helpful and friendly staff. I would recommend them to anyone.

Was kept well informed throughout the "journey", quick from order to delivery, support from the team was great - happy to answer all my (many) questions, and always quick to come back to me. Special thanks to Beth who put up with all my pestering!

Amazing service from Ali who was my appointed Customer Operations Specialist. I ordered my car on the 1st July and received it on the 10th July exceeding my expectations! Ali supported me closely from start to finish and was available to answer any additional queries I had in a very prompt and professional manner.

Really impressed. Firstly, the website is great to be able to find the car you want, with clear pricing and so easy to place an order. Communication is fantastic both with the employee ordering the car and the employer so everyone is kept in the loop at each stage. Delivery date was agreed and kept so no cancelling or messing about, car was delivered spotless. Couldn't fault the process at all!

Fantastic from start to finish, Josh Williams (an EV expert) was brilliant, very knowledgeable and really helped with every aspect from choosing the car to ordering. It's been an absolute pleasure to deal with the Octopus EVs team but a huge shout out to Josh! Thank you!.

Barbara Ramecz was simply brilliant!! Very clear and concise information and she was able to answer all of my questions quickly.

⭐️⭐️⭐️⭐️⭐️ Outstanding Experience with Octopus Electric Vehicles From start to finish, my experience with Octopus Electric Vehicles has been nothing short of exceptional. The level of service provided was truly top-tier — every interaction felt personal, professional, and genuinely helpful. What stood out most was the clarity and consistency of communication. Whether it was discussing vehicle options, arranging delivery, or answering follow-up questions, the team was always prompt, transparent, and incredibly knowledgeable. I never felt left in the dark or overwhelmed — everything was explained in a way that made the process smooth and stress-free. The entire journey, from initial inquiry to driving away in my EV, was seamless. It’s clear that Octopus EV puts customer satisfaction at the heart of what they do. I couldn’t be happier with the service and would wholeheartedly recommend them to anyone considering making the switch to electric.

I would like to say thanks to Eloy Octopus engineer , the young man which Octopus should be proud of him , arrived early morning on time , the job done very smoothly and easy in a very professional way , I wanted my cable to run inside a trunking which he did so inside the home , was few challenging issues and he passed it all very professionally, I honestly have no negative points to mention , then at the end of the job showed me how to use the app . Thanks to Eloy and to Octopus team .

Beth was very helpful and quick at replying to my queries. A pleasure to do business with!

Bryony has been so helpful and made the process really easy. Nothing is too much trouble and all sorted really quickly. She is a star! Octopus overall have been fab.

End to end the CX was second to none.