Next Reviews

Ordered a black shirt for my son’s prom from the Central Croydon store on July 1st. Was told it would arrive in a couple of days at the Next Home store on Purley Way. Got a text on July 2nd saying it was ready to collect.When I went on July 5th, staff couldn’t find it. After 40 minutes of confusion, I was told it had never arrived and sent back to the original store. There, I was shown the system said it had been collected. More calls to customer service (all contradicting each other), and eventually a refund and reorder — I even had to argue to get the delivery fee removed.I was promised delivery by Sunday 6th (the day before the prom). It never came. Customer service was unhelpful — one person even hung up on me. Another told me it’s still at the depot and might arrive in 24 hours. That’s no help — the prom is Monday.Wasted over 2.5 hours, paid for parking, and still no shirt. A completely unacceptable experience and a total failure from Next.

Been a customer of next for years and never had any problem untill the last couple of times orders are nearly always delayed. So disappointing. I am now thinking of paying the balance off then closing my account

Prompt delivery good quality Easy returns

Everything is top quality love it all!

Ordered for next day delivery… updates late on the day of delivery that delivery would not be made. Delivery therefore not on time for the reason ordered. Even more frustrating - no update on delivery, no option to change delivery date. Order now delivered 2 days late while we’re away so left on doorstep!!! No credit offered.

Staff were helpful, polite and efficient.

developer-friendly features, performance,

Bit of a delay in the delivery of my order, however, communication was good. I was updated regularly with expected delivery date.

The young lady that served me at the till was very polite and efficient when returning an on line order. She was pleasant and happy it seemed.

Always on time polite

Superb selection of goods Easy to use site Speedy delivery Well packed Items as describe Excellent quality Fab price

Correct sizes great quality.order now pick up next day.easy to bring back to store if items don’t fit very quickly.overall great in every way

Everything was great fitted well

The order arrived at the store on time and was easy to collect.

Always quick delivery and good value fir money