Unacceptable
I sent in a copy of the POA for my mother so I could discuss her account. They told me it would take 7-10 days to be applied once they received it. They then sent me a letter that I was now the POA for the account, but the account listed was not even my mothers! It is a strangers account that I am now POA for. Seems like a big security breach to me. I don't even know these people. I would have called NYL to tell them about it, but they were so rude the last time I called that I will skip it.






