New York Life Insurance Company
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I had a very frustrating experience…
I had a very frustrating experience with New York Life. After canceling my policy, I was told I would receive a refund, but I only received part of it and never got the rest. I called multiple times and spoke with the surrender team and solutions department, but nobody wanted to take responsibility or help resolve the issue. To make matters worse, my agent stopped responding to me and completely ghosted me. I trusted New York Life with my money, but instead I feel like I was misled and ignored. A company of this size should have much better accountability and customer service. I am still waiting for the remainder of my refund and for someone to take this situation seriously.