
New York Life Insurance Company is a leading provider of life insurance, investment, retirement, and advisory services. With over 180 years of experience in the finance and insurance industry, the company focuses on delivering personalized financial guidance to individuals and families. New York Life's network of more than 12,000 agents and advisors work closely with clients to understand their unique goals and dreams, offering tailored solutions that adapt to life’s changes. The company serves a diverse clientele, including individuals planning for retirement, families seeking financial protection, and those looking to invest for future needs. By prioritizing customer relationships and providing comprehensive financial products, New York Life aims to build trust and foster long-term prosperity for its clients. For more information, visit their website at www.newyorklife.com.
New York Life Insurance Company receives a mixed reception from its customers, with a significant number expressing dissatisfaction. While some reviewers highlight the company's strong training and family-oriented culture, praising the personalized service and tailored solutions, the majority report serious issues.
Common complaints include frustrating delays in processing claims, particularly for short-term disability, with many stating that claims are often denied or take an excessively long time to resolve. Customers also express frustration with the customer service experience, citing poor communication and unhelpful representatives. Additionally, billing issues and incomplete refunds further contribute to the negative sentiment. Overall, while there are positive experiences noted, the overwhelming number of complaints indicates a troubling trend.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.3 | 22 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jan 2026.
| Month | Average | Reviews |
|---|---|---|
| Apr 25 | 1.0 | 1 |
| May 25 | — | 0 |
| Jun 25 | — | 0 |
| Jul 25 | — | 0 |
| Aug 25 | 3.0 | 2 |
| Sep 25 | — | 0 |
| Oct 25 | 1.0 | 1 |
| Nov 25 | — | 0 |
| Dec 25 | — | 0 |
| Jan 26 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 22 most recent reviews.
“Easy to use their online services”
“The short-term disability that they offer in California will never pay out”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Finance & Insurance.
| Company | Overall | Legit | Service | Trend | Reviews |
|---|---|---|---|---|---|
| 2.3 out of 5 (poor) | 100 out of 100 | 2.3 out of 5 (poor) | — | 22 | |
| 4.2 out of 5 (good) | 100 out of 100 | 3.3 out of 5 (fair) | — | 1,200 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | — | 1,060 |
Bottom line: New York Life Insurance Company is #5 of 5 on overall rating in this group. On service, JustCover Travel Insurance scores higher (4.9 vs 2.3).
22 reviews of New York Life Insurance Company. Filter by what matters to you.
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Polarized pattern: few middle ratings. 32% of recent reviews are 4–5★ and 68% are 1–2★.
New York Life Insurance Company is a leading provider of life insurance, investment, retirement, and advisory services. With over 180 years of experience in the finance and insurance industry, the company focuses on delivering personalized financial guidance to individuals and families. New York Life's network of more than 12,000 agents and advisors work closely with clients to understand their unique goals and dreams, offering tailored solutions that adapt to life’s changes. The company serves a diverse clientele, including individuals planning for retirement, families seeking financial protection, and those looking to invest for future needs. By prioritizing customer relationships and providing comprehensive financial products, New York Life aims to build trust and foster long-term prosperity for its clients. For more information, visit their website at www.newyorklife.com.
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